Kinderkraft Reviews 1,665

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This chair has been a fantastic purchase for our daughter. It is incredibly versatile and adaptable, seamlessly fitting into our daily routine. Not only does she absolutely love using it, but we are a... See more

Company replied

Rated 4 out of 5 stars

These highchairs are perfect for both my infant and toddler. I am very happy with the adjustable seat and foot rest and the construction is sturdy. Shipping was extremely fast and I really appreciate... See more

Company replied

Rated 5 out of 5 stars

Got four child seats from Kinderkraft so far and we are super happy with all of them. Also bought two buggies so far and both are exactly what we needed. There’s a good selection of different options,... See more

Company replied

Rated 5 out of 5 stars

Model Nubi is the best choice not only for travelling but daily activities in the city. Confortable and easy to push on variant ground types. Nubi package includes several accessories. Kinderkraft cu... See more

Company replied

Company details

  1. Baby Store

About Kinderkraft

Written by the company

Rodzicielstwo to sztuka, a Ty jesteś jej twórcą.

Kinderkraft to marka z misją, bliska rodzicom. Wspieramy i inspirujemy rodziców w codziennych wyzwaniach, towarzysząc im jak najlepszy przyjaciel w tej niezwykłej sztuce, jaką jest rodzicielstwo.

Tworzymy bezpieczne i stylowe produkty dziecięce, które towarzyszą Ci na każdym etapie tej niezwykłej podróży. Od pierwszego spaceru z wózkiem, przez jazdę na rowerku biegowym, aż po bezpieczne podróże w foteliku samochodowym – jesteśmy tu dla Was.

The art of Parenthood

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased this pushchair on April …

I purchased this pushchair on April and used it only twice. Unfortunately, I’m very disappointed with the design. It doesn’t provide proper back support for my 1 year old child, who keeps sliding down and can’t sit upright comfortably. I constantly have to adjust her position, and she ends up holding the front bar just to stay steady. Her legs are often up in the air, and the seat fabric is wrinkled and uneven, which adds to the poor overall quality. Not what I expected for the price.

11 April 2025
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

We are very sorry for the situation,
please contact us via our Contact Form located on our website so we can help you further.

Rated 5 out of 5 stars

The purchase worth its price!

Perfect quality for an acceptable price! Definitely worth buying, very comfortable seats and high-quality materials used for the parts + useful accessories

14 April 2025
Kinderkraft logo

Reply from Kinderkraft

Bardzo dziękujemy za pozytywną opinię! :)

Rated 1 out of 5 stars

Terrible service

Terrible service – no response to emails. We’ve been waiting for the bike for 6 days already. I do not recommend.

14 April 2025
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

We are very sorry for the situation,
please contact us via our Contact Form located on our website so we can help you further.

Rated 1 out of 5 stars

Never received my item

Never received my item. Don't reply to emails.
Fraud company... basically taken £40 from my account.

8 April 2025
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

We are very sorry for the situation,
please contact us using our Contact Form so we can advise further, thank you!

Rated 1 out of 5 stars

Beware Before Buying Kinderkraft Pram!

Beware Before Buying Kinderkraft Pram!

I had a terrible experience with Kinderkraft pram. The wheels ripped open, and not just one, but two wheels had issue! This clearly shows poor quality, yet the company refused to acknowledge my complaint. Even though I’m still eligible for warranty, they ignored my rights and told me to pay for new wheels myself!

Their warranty is a scam! A pram that’s used occasionally and barely a year old should not have its wheels falling apart. This pram is unsafe for your child! I regret buying it, and I strongly advise others to stay away. Don’t waste your money on a product that won’t last!

14 February 2025
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

We are very sorry for this inconvenience. If the wheels were damaged during daily use of the product, this may not be covered by the warranty. The warranty covers manufacturing defects.

Rated 5 out of 5 stars

Don't listen to the 1 star reviews this…

Don't listen to the 1 star reviews this pushchair is fantastic, so sturdy, amazing build quality you could push it around with your little finger it's that smooth, it folds up so tiny best on the market!!

7 February 2025
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

Thank you so much for your positive feedback :)

Rated 1 out of 5 stars

3in1 Travel System MOOV CT

3in1 Travel System MOOV CT
1 star only because I could not leave 0.
Terrible product, terrible customer service!
We did not even bother unpacking, one look at the wheels was enough! Cheap hard plastic, like a toy.
Returned straight way but despite emailing and telephoning several times and providing tracking info, proof of postage and proof of delivery I still have not received my refund. It has now been over a month and the only response I get is that their logistics team are looking into it. DO NOT BUY FROM KINDERKRAFT, THEY WILL STEAL YOUR MONEY!

23 October 2024
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

We are truly sorry for the inconvenience. We see that your refund has already been processed.

Rated 1 out of 5 stars

I ordered the kinderkraft trigg 3…

I ordered the kinderkraft trigg 3 stroller and it’s a Horrible stroller lovely to look at but so poorly designed I willl start off by saying the front wheels will just randomly lock and becomes impossible to push and very dangerous, the bar across the back of the buggy where the break is by the wheel there is parts that are bending making the back wheels look bowed and my son isn’t heavy he is 11lbs, the hood comes out of the hocks randomly and all the time, I am constantly having to screw all the screws on the stroller as they come loose every day I have to screw the latch that keeps the buggy folded as that is constantly coming loose and I don’t fold the buggy every day, the fold is so big and it is so heavy my child is 11lbs and him sitting it it the buggy is so heavy and you can not push it with one hand I have only had this stroller for less than 5 months and I hate it, I don’t know if I have just a fault one but going by a lot of reviews over the internet I am not the only one, I have tried to give the buggy the benefit of the doubt and try and like and enjoy the buggy but the more I try to like it the more I hate it I honestly wish I could send it back in exchange for the nubi

15 October 2024
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

We are sorry for this inconvenience. We encourage you to fill out the claim form in case the stroller is defective. If your order was placed on our site, we have 100 days for a free return. If you have any questions, our customer service will be happy to help you.
Thank you for your feedback!

Rated 1 out of 5 stars

Worst customer care I have ever experienced

Absolutely do not recommend this company. I have never had such a saga after receiving a faulty item. I ordered a bike for my sons birthday and when we went to put it together the parts were faulty. 3 weeks later this isn’t resolved, the “customer service” is just automated replies which don’t address issues or show any compassion. I just get passed from one form to another form without actually resolving the issue!

My son still doesn’t have a birthday present over 3 weeks later… I am beyond frustrated and really disappointed. I wish I had just ordered one off Amazon as a least if there was a issue they would have resolved it…

28 August 2024
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

Thank you for sharing your experience with us from Kinderkraft. Our technical service is doing their best to the problem solving. We are really sorry for all the inconveniences encountered.

Rated 1 out of 5 stars

They do not ship within the time frame…

They do not ship within the time frame they advertise. They do not respond to customer emails. Avoid.

22 August 2024
Kinderkraft logo

Reply from Kinderkraft

We are terribly sorry for the inconvenience. We do our best to respond to every report as soon as possible.

Rated 5 out of 5 stars

Excellent Customer service

Excellent Customer service, we had a problem with a push chair that was resolved to our complete satisfaction with no unnecessary hassle. Thank you.
Alan M.

31 May 2024
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

Thank you for your positive feedback :)

Rated 5 out of 5 stars

Travelcot

Brought a travel cot for newborn grandchild , it has a higher position for him then drops down . The simplest travelcot to put up and down , as a childminder of 35 years experience of travel cots

1 March 2024
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

Thank you for your feedback :)

Rated 1 out of 5 stars

I bought it for my little one that is 5…

I bought it for my little one that is 5 month now so it lasted 5 month as its broken now the part that you put the baby car seat.. poor quality..:

28 March 2024
Unprompted review
Kinderkraft logo

Reply from Kinderkraft

We apologize for the inconvenience.
Please fill out the complaint form. We will solve the problem as soon as possible.

Rated 1 out of 5 stars

What a piece of junk

What a piece of junk. I bought a Neste grow crib for the cosleeping function. The springs on the feet of the crib will not stay in place, making it impossible to safely put it against my bed. I have a crib without the cosleeping function.
It was also a nightmare to assemble, unclear instructions and the video did not help at all. Just do yourself a favor and buy a proper crib, or look into alternative solutions for cosleeping with your baby.

Edit: the crib is placed against my bed and is attached. The fact that if the crib just moves 1cm because of x, y or z reason (bumping into it slightly for example), the springs go back to their original size, thus creating a gap between the crib and the bed is NOT safe. Why not have a safety lock into place on the feet?

30 October 2023
Kinderkraft logo

Reply from Kinderkraft

Thank you for your comment. The crib feet will return to the main position if the crib is not placed against a surface, such as the parent's bed. This is a safety mechanism to keep the crib balanced.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look