Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed new hearing aid plugs and happened upon this company. They had a huge selection of all things hearing aids. I bought a spray cleaner with a brush (I didn't know such a thing existed) that wor... See more
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I ordered these slim tubes because I have become so frustrated with the Audiology department of the NHS service at the DRI who I find are not fit for purpose. I had previously received incorrect tub... See more
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I had a brilliant experience with Japebo from start to finish. As soon as I'd placed my order, they sent me a friendly and helpful confirmation email with details about the delivery. I was then able t... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
4.4
Excellent
451 reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product, slow postal service
Absolutely no problem with your product and the speed of dispatch . The problem was the courier, Royal Mail were slow to deliver.
7 May 2026
Excellent customer service and…
Excellent customer service and communication. I purchased an item that didn't resolve the issue I had and they dealt with refund request timeously and courteously, would highly recommend.
7 May 2026
Reply from Japebo.co.uk
Hi Duncan,
Thank you so much for your kind review! 😊
We’re very happy to hear that you were pleased with our customer service and communication.
We’re sorry the item didn’t solve the issue, but glad we could help with the refund quickly and smoothly.
Best regards
Mads – Japebo
Delivery issues
My parcel was sent t Greece nd not Australia. Greek couriers have contacted me so hopefully it will be forwarded on. Over $200AUD going on holiday around Europe and I suppose I'll have to pay the shortfall
6 May 2026
Reply from Japebo.co.uk
Hi Sue,
Thank you for your message.
According to the tracking information, it does not appear that your parcel is in Greece. It seems to have left Denmark and is currently on its way to Australia.
You can follow your parcel here:
https://auspost.com.au/mypost/track/details/LZ135402342DK
If you experience any issues or have any questions, you are always very welcome to contact us by email – we are happy to help.
Kind regards
Micas – Japebo
Top-notch customer service.
1 April 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are delighted to hear that you experienced top-notch customer service. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
Item promptly sourced from Denmark and…
Item promptly sourced from Denmark and delivered to my address in less than seven days.
1 May 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are pleased to hear that your item was sourced quickly and delivered to you in less than seven days. We truly appreciate your feedback and are happy that everything arrived promptly.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
Japebo posted the items quickly and…
Japebo posted the items quickly and efficiently. Delivery took a week as the parcel was held a few days on the continent before being passed to Royal Mail.
28 April 2026
Reply from Japebo.co.uk
Hi Kenneth, thank you very much for your review and for your patience during the transit process.
We’re pleased to hear that you were happy with the service and delivery overall. International shipments can sometimes experience a few days without tracking updates before being handed over to Royal Mail, so we really appreciate your understanding.
We hope you enjoy your items, and thank you again for choosing Japebo.
Kind regards,
Mads – Japebo
Fine just fine
I thought I have already done a review for this. So confusing: all these reviews. Yea it’s fine. Nothing to complain about.
8 April 2026
Reply from Japebo.co.uk
Hi Liam, thank you for your review.
We’re sorry if the review requests have been confusing. We really appreciate you taking the time to leave feedback, and we’re glad to hear everything was fine with your order.
Best regards
Mads – Japebo
Great service.
23 April 2026
Reply from Japebo.co.uk
Hi Neil, thank you very much for your 5-star review.
We’re happy to hear that you were pleased with our service.
Best regards
Mads – Japebo
Efficient & prompt service thanks
15 April 2026
Reply from Japebo.co.uk
Hi John,
Thank you for your review.
We are pleased to hear that you experienced efficient and prompt service – that is exactly what we aim to deliver. Your feedback is truly appreciated.
Thank you for choosing Japebo, and we hope to assist you again soon.
Kind regards
Micas – Japebo
Good service
9 April 2026
Reply from Japebo.co.uk
Hi Chris,
Thank you for your review.
We are pleased to hear that you had a good experience with our service. Your feedback means a lot to us, and we hope to assist you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi Glenn, thank you very much for your 5-star review.
We really appreciate your support and are happy to hear that you had a positive experience with Japebo.
Best regards
Mads – Japebo
Reply from Japebo.co.uk
Hi Raymond, thank you very much for your kind review.
We’re really happy to hear that you were pleased with the service and that your order arrived on time.
Best regards
Mads – Japebo
Reply from Japebo.co.uk
Thank you for your kind feedback!
We’re very pleased to hear that you’re happy with both the delivery time and the product.
We look forward to serving you again in the future.
Kind regards
Thomas – Japebo
Easy to order
Easy to order. Delivered very quickly and efficiently. Will definitely be ordering more products for myself and other elderly neighbours
14 April 2026
Reply from Japebo.co.uk
Hi Suzanne, thank you so much for your lovely review 😊
We’re very happy to hear that ordering was easy and delivery was quick. We truly appreciate your support and look forward to helping you again.
Best regards,
Mads – Japebo
Immediate despatch
Item was immediately despatched on April 15 and arrived on April 21st.
Nothing to do with Japebo but wish Widex receiver wire was more robust. It’s about the 4th receiver I’ve had to buy. The second from Japebo a year or so ago. Usually the right side ear one.
15 April 2026
Reply from Japebo.co.uk
Hi Mark, thank you very much for your review.
We’re glad to hear that your order was dispatched quickly and reached you safely. We also understand your frustration regarding the receiver wire, especially when you’ve had to replace it several times.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Deborah,
Thank you for your kind review! We’re very pleased to hear that the ordering process was easy and that your delivery arrived quickly.
We truly appreciate your support and hope to welcome you back again soon.
Kind regards
Micas – Japebo
.The products were exactly as ordered…
.The products were exactly as ordered and arrived
as indicated .
1 April 2026
Reply from Japebo.co.uk
Thank you for your review.
We are pleased to hear that the products matched your order and that the delivery arrived as expected. Providing a reliable and accurate service is very important to us.
We appreciate your support and hope to serve you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi James, thank you for your review and for choosing Japebo!
We’re very pleased to hear that the right part was delivered on time.
It’s especially nice to hear that you would happily buy from us again. If there’s ever anything else we can help you with, you’re always welcome to reach out.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Andrew, thank you for your review and for choosing Japebo!
We’re very pleased to hear that everything went excellently from the start.
If there’s ever anything else we can help you with, you’re always welcome to reach out.
Best regards,
Mads – Japebo
Excellent Service
Have used Japebo in the past. Fast delivery and a wide range of spares for most hearing aids.
8 April 2026
Reply from Japebo.co.uk
Mulberry,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
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