Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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Review summary
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Reviews shaping this summary
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
Company replied
The delivery was within the time frame. The kept sending emails saying my order was on its way There was a delivery charge which made my items more expensive than anticipated. Im not sure I will use... See more
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
481 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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2nd order same as the last one spot on…
2nd order same as the last one spot on time good delivery order very very easy to get in touch with thanks.
31 May 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are pleased to hear that you experienced good communication throughout the delivery. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
What can I say other than it’s an easy…
What can I say other than it’s an easy website to find your way around buy the correct goods you need all goods are first class quality and if you need things quickly next day is an option
31 May 2026
Reply from Japebo.co.uk
Hi John, thank you very much for the lovely review.
We are really pleased to hear that you found the website easy to use and that you are happy with the quality of the products and delivery options.
We truly appreciate your feedback.
Best regards,
Mads – Japebo
wrong item received
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo.
8/6/26 - Amended following Japebo answer. When I receive the items ordered, I will amend the stars further.
I ordered connex xsmall vented and you sent me easyguard open medium which are absolutely useless.
If I could give you a zero score I would. I am now over £12 out of pocket. Dreadful service.
I would like my money back please.
27 May 2026
Reply from Japebo.co.uk
Hi,
Thanks for reaching out. I have forwarded this to our product specialist to help you find the right (insert product) for your hearing aids. He will be in touch with you soon.
The product was just what was needed
The product was just what was needed. Post order support was great. Didn’t realise that it was coming from Denmark but that did not cause a problem as I did not have an urgent need.
23 May 2026
Reply from Japebo.co.uk
Thank you very much for your review, Mr Clifton.
We're delighted to hear that the product was exactly what you needed and that you were happy with the support you received after placing your order.
You are quite right that we ship from Denmark, and we're pleased to hear that this did not cause any issues in your case.
Thank you again for your order and for taking the time to share your experience.
Kind regards
Mads – Japebo
Reply from Japebo.co.uk
Hi John
We are sorry to hear that the charger is not compatible with your hearing aids. We have replied to you by email so we can check the exact hearing aid model and make sure you get the correct solution.
Kind regards
Mads – Japebo
Reply from Japebo.co.uk
Hi James, thank you very much for the lovely review!
We’re glad to hear that your order arrived promptly and that everything was as expected.
Kind regards
Mads – Japebo
Ordering was easy and communication…
Ordering was easy and communication about delivery time was very good.
15 May 2026
Reply from Japebo.co.uk
Hi Sandra, thank you so much for your 5-star review 😊
We’re very happy to hear that ordering was easy and that the delivery communication was helpful.
Kind regards,
Mads – Japebo
Good product, slow postal service
Absolutely no problem with your product and the speed of dispatch . The problem was the courier, Royal Mail were slow to deliver.
7 May 2026
Reply from Japebo.co.uk
M White,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Excellent customer service and…
Excellent customer service and communication. I purchased an item that didn't resolve the issue I had and they dealt with refund request timeously and courteously, would highly recommend.
7 May 2026
Reply from Japebo.co.uk
Hi Duncan,
Thank you so much for your kind review! 😊
We’re very happy to hear that you were pleased with our customer service and communication.
We’re sorry the item didn’t solve the issue, but glad we could help with the refund quickly and smoothly.
Best regards
Mads – Japebo
Delivery issues
My parcel was sent t Greece nd not Australia. Greek couriers have contacted me so hopefully it will be forwarded on. Over $200AUD going on holiday around Europe and I suppose I'll have to pay the shortfall
6 May 2026
Reply from Japebo.co.uk
Hi Sue,
Thank you for your message.
According to the tracking information, it does not appear that your parcel is in Greece. It seems to have left Denmark and is currently on its way to Australia.
You can follow your parcel here:
https://auspost.com.au/mypost/track/details/LZ135402342DK
If you experience any issues or have any questions, you are always very welcome to contact us by email – we are happy to help.
Kind regards
Micas – Japebo
Top-notch customer service.
1 April 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are delighted to hear that you experienced top-notch customer service. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
Item promptly sourced from Denmark and…
Item promptly sourced from Denmark and delivered to my address in less than seven days.
1 May 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are pleased to hear that your item was sourced quickly and delivered to you in less than seven days. We truly appreciate your feedback and are happy that everything arrived promptly.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
Japebo posted the items quickly and…
Japebo posted the items quickly and efficiently. Delivery took a week as the parcel was held a few days on the continent before being passed to Royal Mail.
28 April 2026
Reply from Japebo.co.uk
Hi Kenneth, thank you very much for your review and for your patience during the transit process.
We’re pleased to hear that you were happy with the service and delivery overall. International shipments can sometimes experience a few days without tracking updates before being handed over to Royal Mail, so we really appreciate your understanding.
We hope you enjoy your items, and thank you again for choosing Japebo.
Kind regards,
Mads – Japebo
Fine just fine
I thought I have already done a review for this. So confusing: all these reviews. Yea it’s fine. Nothing to complain about.
8 April 2026
Reply from Japebo.co.uk
Hi Liam, thank you for your review.
We’re sorry if the review requests have been confusing. We really appreciate you taking the time to leave feedback, and we’re glad to hear everything was fine with your order.
Best regards
Mads – Japebo
Great service.
23 April 2026
Reply from Japebo.co.uk
Hi Neil, thank you very much for your 5-star review.
We’re happy to hear that you were pleased with our service.
Best regards
Mads – Japebo
Efficient & prompt service thanks
15 April 2026
Reply from Japebo.co.uk
Hi John,
Thank you for your review.
We are pleased to hear that you experienced efficient and prompt service – that is exactly what we aim to deliver. Your feedback is truly appreciated.
Thank you for choosing Japebo, and we hope to assist you again soon.
Kind regards
Micas – Japebo
Good service
9 April 2026
Reply from Japebo.co.uk
Hi Chris,
Thank you for your review.
We are pleased to hear that you had a good experience with our service. Your feedback means a lot to us, and we hope to assist you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi Glenn, thank you very much for your 5-star review.
We really appreciate your support and are happy to hear that you had a positive experience with Japebo.
Best regards
Mads – Japebo
Reply from Japebo.co.uk
Hi Raymond, thank you very much for your kind review.
We’re really happy to hear that you were pleased with the service and that your order arrived on time.
Best regards
Mads – Japebo
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