3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
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Review summary
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Reviews shaping this summary
Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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I ordered these slim tubes because I have become so frustrated with the Audiology department of the NHS service at the DRI who I find are not fit for purpose. I had previously received incorrect tub... See more
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
491 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered connexx vented 3.0 sleeves…
I ordered connexx vented 3.0 sleeves from you on 3rd April. Today I received a packet of wax ear tips. Please send me the correct item.
3 April 2026
Reply from Japebo.co.uk
Hi Dawn, We’re incredibly sorry that you received the wrong item, and we completely understand how frustrating that must be.
Of course, we’ll make this right for you and ensure that the correct Connexx Vented 3.0 sleeves are sent out.
We’ve also contacted you by email so we can resolve everything for you as quickly and smoothly as possible.
Kind regards
Mads – Japebo
Excellent customer service response
Initially there was a problem with the order delivery information but very helpful and quick response to reship the items.
20 March 2026
Reply from Japebo.co.uk
Dave,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
verry good product.
27 March 2026
Reply from Japebo.co.uk
Thank you very much for your review! We’re happy to hear that you’re pleased with the product.
We appreciate your support and look forward to helping you again.
Kind regards,
Japebo
Fast
Fast, efficient service.
Responsive. Clearly want your business and are keen to ensure good customer service.
24 March 2026
Reply from Japebo.co.uk
Thank you so much for your kind words! We’re really pleased to hear that you experienced fast, efficient service and that our team was responsive.
Providing great customer service is very important to us, so your feedback truly means a lot.
Kind regards,
Japebo
This was my third order with Japebo and…
This was my third order with Japebo and I am once again so pleased with the speed of delivery and quality of the product.
24 March 2026
Reply from Japebo.co.uk
Hi Kurt, thank you very much for your wonderful review and for choosing Japebo again.
We’re delighted to hear that you are pleased with both the delivery speed and the quality of the product. It really means a lot to us that you have now ordered from us three times.
We truly appreciate your support and look forward to helping you again in the future.
Best regards,
Mads – Japebo
Good experience. Would buy again
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Scotland, which is fine. Tracking in transit didnt work. Items were well packed and were received in perfect condition. Would buy again.
19 March 2026
Reply from Japebo.co.uk
Hi Alexander,
Thank you very much for your detailed and positive review - we really appreciate it!
We’re glad to hear that you found the website easy to navigate and that the compatibility information was helpful. Great to know your order arrived safely and in good condition as well.
We’re sorry to hear that the tracking didn’t work as expected during transit - that’s definitely something we’ll look into.
Thanks again for your feedback, and we’d be happy to help you again anytime!
Best regards,
Mads – Japebo
Product not arrived yet! addons didn't work
Product not arrived yet!
offer to add to order didn;t work - put in code and the system added small order charge and postage
24 March 2026
Reply from Japebo.co.uk
Hi Ray, thank you for your feedback, and we’re sorry for the frustration.
According to the tracking, your order is due for delivery today. We have also sent you an email with the tracking details.
We would really appreciate it if you would consider updating your review once the parcel has arrived.
Best regards,
Mads – Japebo
Didn't realise came from Denmark so…
Didn't realise came from Denmark so took longer than expected otherwise ok
22 March 2026
Reply from Japebo.co.uk
Thank you for your review, John.
We appreciate your feedback. Delivery times can vary depending on location, but we always aim to dispatch orders as quickly as possible. We're glad to hear everything else met your expectations.
If you ever need assistance, please feel free to reach out.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi Peter, I hope your order has now arrived safely.
We completely understand your frustration with the delay, and we are sorry again for the longer delivery time.
If the parcel has now been delivered and everything is in order, we would be very grateful if you would consider updating your Trustpilot review so it better reflects the final outcome.
Thank you again for your order and for your time.
Kind regards,
Mads – Japebo
Good service
Good service supplying original equipment at a reasonable price. Even though supplied from Denmark delivery was within a week. Will definitely use again.
9 March 2026
Reply from Japebo.co.uk
Hello Geoffrey,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Suport
The product was described accurately
The product was described accurately, easy to order and arrived well packaged, ontime.
20 March 2026
Reply from Japebo.co.uk
Hello Trevor,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
A very efficient and speedy service…
A very efficient and speedy service providing all my needs to keep my hearing aids functioning optimally.
21 March 2026
Reply from Japebo.co.uk
Hello David,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Items delivered promptly
7 March 2026
Reply from Japebo.co.uk
Thank you for your positive feedback! It’s great to know that your order arrived quickly.
We look forward to serving you again in the future.
Best regards,
Japebo
Reply from Japebo.co.uk
Hello,
Thank you for your feedback – we truly appreciate it.
We’re sorry to hear that the delivery took longer than expected. We always aim to deliver as quickly as possible, but delivery times can vary depending on the destination and postal service.
If you have any questions about your order or future deliveries, we are always here to help.
Kind regards
Micas – Japebo
All sorted
After my initial issues with their response to non delivery of my order, the Company really stepped up and quickly resolved the issue and I now have received it. their action was decisive and very helpful.
20 March 2026
Unprompted review
Reply from Japebo.co.uk
Hi Jean, I'm sorry to hear that you felt this way.
We do accept returns, but in this case the product packaging had been opened, which means the item could no longer be returned as it was not in resellable condition.
That said, we have tried to help by offering a discount on the product you need instead, as we would very much like to help you get the correct receiver. Please feel free to reply to the email we sent you and we’ll be happy to assist further.
Best regards,
Mads - Japebo
Cleansing fluid ok but hearing aid…
Cleansing fluid ok but hearing aid elbows did not fit my aid
17 March 2026
Reply from Japebo.co.uk
Hello Mike,
Thank you for your feedback. We are pleased to hear that the cleansing fluid met your expectations, but we are sorry that the hearing aid elbows did not fit your device.
There are many different models and variants of hearing aid accessories, and compatibility can vary. We always encourage customers to contact our customer service if they are unsure which product fits their hearing aids, and we are happy to assist in identifying the correct part.
Kind regards,
Magnus
Japebo Customer Service
Reply from Japebo.co.uk
Mr. Black,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
delivered ok
13 March 2026
Reply from Japebo.co.uk
Stephen,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.co.uk
Hi Derek, thank you for your review!
We’re glad to hear you’re happy with the product.
Kind regards
Mads – Japebo
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