3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
Company replied
I ordered these slim tubes because I have become so frustrated with the Audiology department of the NHS service at the DRI who I find are not fit for purpose. I had previously received incorrect tub... See more
Company replied
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
Company replied
Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
491 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and…
Excellent customer service and communication. I purchased an item that didn't resolve the issue I had and they dealt with refund request timeously and courteously, would highly recommend.
7 May 2026
Reply from Japebo.co.uk
Hi Duncan,
Thank you so much for your kind review! 😊
We’re very happy to hear that you were pleased with our customer service and communication.
We’re sorry the item didn’t solve the issue, but glad we could help with the refund quickly and smoothly.
Best regards
Mads – Japebo
Delivery issues
My parcel was sent t Greece nd not Australia. Greek couriers have contacted me so hopefully it will be forwarded on. Over $200AUD going on holiday around Europe and I suppose I'll have to pay the shortfall
6 May 2026
Reply from Japebo.co.uk
Hi Sue,
Thank you for your message.
According to the tracking information, it does not appear that your parcel is in Greece. It seems to have left Denmark and is currently on its way to Australia.
You can follow your parcel here:
https://auspost.com.au/mypost/track/details/LZ135402342DK
If you experience any issues or have any questions, you are always very welcome to contact us by email – we are happy to help.
Kind regards
Micas – Japebo
Top-notch customer service.
1 April 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are delighted to hear that you experienced top-notch customer service. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
Item promptly sourced from Denmark and…
Item promptly sourced from Denmark and delivered to my address in less than seven days.
1 May 2026
Reply from Japebo.co.uk
Thank you very much for your kind review.
We are pleased to hear that your item was sourced quickly and delivered to you in less than seven days. We truly appreciate your feedback and are happy that everything arrived promptly.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas – Japebo
Japebo posted the items quickly and…
Japebo posted the items quickly and efficiently. Delivery took a week as the parcel was held a few days on the continent before being passed to Royal Mail.
28 April 2026
Reply from Japebo.co.uk
Hi Kenneth, thank you very much for your review and for your patience during the transit process.
We’re pleased to hear that you were happy with the service and delivery overall. International shipments can sometimes experience a few days without tracking updates before being handed over to Royal Mail, so we really appreciate your understanding.
We hope you enjoy your items, and thank you again for choosing Japebo.
Kind regards,
Mads – Japebo
Fine just fine
I thought I have already done a review for this. So confusing: all these reviews. Yea it’s fine. Nothing to complain about.
8 April 2026
Reply from Japebo.co.uk
Hi Liam, thank you for your review.
We’re sorry if the review requests have been confusing. We really appreciate you taking the time to leave feedback, and we’re glad to hear everything was fine with your order.
Best regards
Mads – Japebo
Great service.
23 April 2026
Reply from Japebo.co.uk
Hi Neil, thank you very much for your 5-star review.
We’re happy to hear that you were pleased with our service.
Best regards
Mads – Japebo
Efficient & prompt service thanks
15 April 2026
Reply from Japebo.co.uk
Hi John,
Thank you for your review.
We are pleased to hear that you experienced efficient and prompt service – that is exactly what we aim to deliver. Your feedback is truly appreciated.
Thank you for choosing Japebo, and we hope to assist you again soon.
Kind regards
Micas – Japebo
Good service
9 April 2026
Reply from Japebo.co.uk
Hi Chris,
Thank you for your review.
We are pleased to hear that you had a good experience with our service. Your feedback means a lot to us, and we hope to assist you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi Raymond, thank you very much for your kind review.
We’re really happy to hear that you were pleased with the service and that your order arrived on time.
Best regards
Mads – Japebo
Reply from Japebo.co.uk
Thank you for your kind feedback!
We’re very pleased to hear that you’re happy with both the delivery time and the product.
We look forward to serving you again in the future.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Hi Deborah,
Thank you for your kind review! We’re very pleased to hear that the ordering process was easy and that your delivery arrived quickly.
We truly appreciate your support and hope to welcome you back again soon.
Kind regards
Micas – Japebo
.The products were exactly as ordered…
.The products were exactly as ordered and arrived
as indicated .
1 April 2026
Reply from Japebo.co.uk
Thank you for your review.
We are pleased to hear that the products matched your order and that the delivery arrived as expected. Providing a reliable and accurate service is very important to us.
We appreciate your support and hope to serve you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi James, thank you for your review and for choosing Japebo!
We’re very pleased to hear that the right part was delivered on time.
It’s especially nice to hear that you would happily buy from us again. If there’s ever anything else we can help you with, you’re always welcome to reach out.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Andrew, thank you for your review and for choosing Japebo!
We’re very pleased to hear that everything went excellently from the start.
If there’s ever anything else we can help you with, you’re always welcome to reach out.
Best regards,
Mads – Japebo
Excellent Service
Have used Japebo in the past. Fast delivery and a wide range of spares for most hearing aids.
8 April 2026
Reply from Japebo.co.uk
Mulberry,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.co.uk
Hi John,
Thank you for your review.
We are pleased to hear that your order was completed efficiently – that is exactly the experience we aim to provide.
Thank you for shopping at Japebo. We truly appreciate your support and hope to assist you again in the future.
Kind regards
Micas – Japebo
This purchase has dragged on for WEEKS
This purchase has dragged on for WEEKS, for a charger that I ordered in an EMERGENCY. First, the wrong device, second a highly defective payments system, third an incredibly slow delivery chain, and still the charger has not arrived. Not happy, don’t know why I’m even taking time to do this, but thanks for asking
7 April 2026
Reply from Japebo.co.uk
Hi Chris, We’re very sorry to hear about your experience.
We’ve done everything we can to help resolve this as quickly as possible. As you mentioned, the first charger ordered was unfortunately not the correct one, but we arranged and shipped the correct replacement to you on Thursday, along with a return envelope.
I've just sent you the tracking details directly so you can follow the delivery.
We completely understand how frustrating this situation has been - especially when the item was needed urgently - and we truly appreciate your patience.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Brian,
Thank you for your review.
We are pleased to hear that your order arrived quickly in the UK and that you had a good experience with our service.
Thank you for shopping at Japebo – we truly appreciate your support and hope to assist you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi Paul, We’re very sorry that you’re still waiting, and we completely understand how frustrating this must be.
Due to the Easter period, your order was unfortunately not picked up by the courier until 7/4, and this has caused a longer delay than usual. We sincerely apologise for the wait and fully understand that this is not the experience you should have had.
We’ve also contacted you by email with your tracking details, and your parcel is expected to be delivered today.
Kind regards
Mads – Japebo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.