It was an easy online site to navigate and order .Took a little longer to arrive than expected but that just be down to xmas mail .All round no problems and no complaints .
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Review summary
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Product delivered as expected although a little slow until I realised that it had come from Denmark. No other issues.
Company replied
Most of the products I can use I am unsure about the cleaning tablets with my type of hearing aid for the moulds but i will see how it goes there could be a more detailed instruction manual on how to... See more
Company replied
Good to know that the product I bought has been acknowledged and is en-route to New Zealand. Thanks.
Company replied
Company details
About Japebo
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from leading brands such as Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring good sound quality and long-term performance. 🔊
🛒 Easy and simple shopping
Our webshop is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly and helpful support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and use Trustpilot reviews to continuously improve our service and customer experience.
Contact info
Denmark
- info@japebo.nz
- japebo.nz
3.9
Great
55 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expensive Slow No Refund Possible
Ordered some domes at four times local cost as I needed them while in NZ for a two week stay . I didn't notice that there's no mention of shipping times. The nz suffix (I see they have all different countries now) gave me to believe it was local. After 19 days I kept emailing them. They asked me to wait. Eventually I left as scheduled from NZ. After 20 days no sign of it having left Scandinavia where they are based.
They refused a refund saying I had to wait for it to arrive and then return it.... To Norway! . I couldn't.
It arrived on day 28 so a chargeback isn't possible as Mastercard rules state up to 30 days when no delivery time is given.
Very expensive
Very poor
Don't buy unless you're sure
15 April 2026
Unprompted review
Reply from Japebo
Hi Steve,
We are very sorry that the delivery took longer than expected and that the parcel did not arrive before you left New Zealand. We understand how frustrating that must have been.
Your order was shipped from Denmark with standard international mail. Unfortunately, once a parcel has been handed over to the courier, international transit and local postal handling times are outside our direct control. We also offer DHL Express for urgent orders.
According to the tracking, the parcel has now been delivered to the shipping address provided. We have reached out to you directly to confirm the address and to explain that if the parcel is returned to us, we will of course refund the purchase price.
We are sorry that this experience did not meet your expectations.
Kind regards
Mads – Japebo
This company was previously unknown to…
This company was previously unknown to me! But they have certainly gained my complete confidence and I highly recommend them! Many thanks for a perfect transaction from the other side of the world!! I will definitely be buying from you again! Greg Watt
6 April 2026
Reply from Japebo
Hi Greg,
Thank you so much for your kind words and for your order – it truly means a lot to us.
We’re very happy to hear that you had a great experience with us, especially from the other side of the world. Your trust and recommendation are greatly appreciated.
We look forward to welcoming you back again at Japebo.
Kind regards
Micas – Japebo
Considering came from Denmark
Considering came from Denmark, items arrived within a few days
Thanks
7 April 2026
Reply from Japebo
Hi Ray, thank you so much for your kind words! We're really happy to hear your order arrived quickly 😊
We truly appreciate your support and hope to see you again soon.
Kind regards,
Mads – Japebo
Reply from Japebo
Phil,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Quite slow delivery and constant…
Quite slow delivery and constant requests for review/ feedback weeks before goods arrived
21 March 2026
Reply from Japebo
Hi JW, thank you for your feedback.
We are very sorry for both the delivery delay and the review emails being sent before your order had arrived.
We completely understand how frustrating that must have been. The reminder emails are sent automatically, but in your case they clearly went out too early, and we apologize for that.
We are also sorry that the delivery took longer than expected, and we appreciate your patience.
Kind regards,
Mads – Japebo
Reply from Japebo
Thank you for your review, Donald.
We’re pleased to hear that you experienced fast and efficient service. That’s exactly what we aim to deliver.
Thank you for choosing Japebo — we truly appreciate your support.
Kind regards
Micas – Japebo
Across the miles..
I didn't realise my order would be shipping from Denmark but your emails alerted me and I was able to track my parcel which was reassuring.
12 March 2026
Reply from Japebo
Hi Estelle, thank you so much for your kind review!
We’re really glad our emails and tracking updates helped give you peace of mind while your order was on its way from Denmark. We truly appreciate your support across the miles 😊
Kind regards,
Mads – Japebo
Product delivered as expected although…
Product delivered as expected although a little slow until I realised that it had come from Denmark. No other issues.
12 March 2026
Reply from Japebo
Hello Murray,
Thank you very much for your review.
We’re glad to hear that everything arrived as expected. We appreciate your patience with the delivery time and are happy that there were no other issues.
Kind regards
Thomas – Japebo
Don't be expecting to receive your order as it may never arrive
Order on the 27/2/26
Still awaiting and no information received where the parcel may be.
Very very poor
20/3/26
Just received email telling me that has been delivered. Where???Not at my address!!!
18 March 2026
Unprompted review
Reply from Japebo
Hi again,
We can see that your order has been delivered, and we are very sorry that the shipment took so long to arrive.
We will be looking into what caused this delay.
If you feel that the matter has now been resolved, we would really appreciate it if you would consider updating your Trustpilot review.
Kind regards,
Mads – Japebo
Trust worthy.…
Good to know that the product I bought has been acknowledged and is en-route to New Zealand. Thanks.
10 March 2026
Reply from Japebo
Hi Jane, thank you for your review!
We’re glad to hear you feel confident with your order and the delivery process.
Kind regards
Mads – Japebo
Slower than expected
8 February 2026
Reply from Japebo
Hi Warren, thank you for your review.
We’re sorry to hear delivery took longer than expected. This isn’t the experience we aim for.
Kind regards,
Japebo Support
Product never delivered
I placed an order three weeks ago and it has not yet arrived. I reached out to Japebo and they sent me tracking links that showed the product hadn't even been picked up. I have emailed twice since requesting an update and have had no response. Would not recommend purchasing through this company.
20 February 2026
Unprompted review
Reply from Japebo
Wrote him again: 52784
Back Ordering
My order has been put on 'back order' but with no indication of if or when it might be delivered.
At this stage this is really more of an inconvenience than a problem but a little more communication from you would be most helpful.
7 February 2026
Reply from Japebo
Hi Wayne, thank you for your review - you’re absolutely right.
We should have communicated more clearly about the backorder.
We’re very sorry for the inconvenience. We have now contacted you by email regarding order #12143557 to resolve the situation and confirm the next steps.
If you haven’t received our message yet, please check your spam/junk folder, or reply here and we’ll resend it right away.
Best regards,
Mads – Japebo
Reliable advice and fast shipping
Customer service were able to tell me the correct parts I needed, and shipping to New Zealand was fast.
3 February 2026
Reply from Japebo
Hi, thank you for your great review! 😊
We’re really pleased to hear our customer service team could help you find the correct parts - and that your order arrived quickly all the way to New Zealand.
If you ever need assistance again, we’re always happy to help.
Best regards,
Mads – Japebo
Good service
22 January 2026
Reply from Japebo
Hi Kevin, thanks for your review!
We’re really happy to hear you had a good experience with our service.
Kind regards,
Mads – Japebo
I expected delivery within a week as we…
I expected delivery within a week as we were at our beach house. That didn't happen and so when eventually delivered the package was dropped over the gate and left to the weather inspite of my instructions to place it inside the letter box!!!
15 January 2026
Reply from Japebo
Hi Carroll,
Thank you for sharing your experience, and I’m sorry to hear about the delivery issues you encountered.
We completely understand how frustrating this must have been, especially given that you had clear delivery instructions. Unfortunately, once the parcel has been handed over to the local carrier, the final delivery handling is outside of our direct control. That said, we did dispatch your order as quickly as possible from our side.
We appreciate you bringing this to our attention, as feedback like this helps highlight where the delivery experience can fall short. If there’s anything we can assist you with now, please don’t hesitate to reach out.
Kind regards,
Magnus - Japebo
Transaction wasn't simple (my fault)…
Transaction wasn't simple (my fault) but was completed successfully and promptly to my satisfaction
4 February 2026
Reply from Japebo
Hi Russell, thank you very much for your 5-star review!
We’re glad we could help get everything sorted quickly and to your satisfaction, even when the transaction was a bit tricky.
Thanks for choosing Japebo - don’t hesitate to reach out if you need anything in the future.
Kind regards,
Mads – Japebo
I am a retired teacher of Deaf and the…
I am a retired teacher of Deaf and the ability to maintain my own aids and ears without Audiologist markup is wonderful thanks
8 January 2026
Reply from Japebo
Thank you for your feedback! We’re so pleased to hear that our products help you maintain your hearing aids without the additional costs from Audiologists. We appreciate you sharing your experience.
– Japebo Support
Fast delivery right around the planet
Fast delivery despite being dispatched from the Netherlands. Good communication advising approximate delivery dates etc. No damage to the package or products.
15 January 2026
Reply from Japebo
Hi Natalie, thank you so much for your lovely review 😊
We’re really happy to hear that the delivery was fast despite the distance, and that our communication and packaging met your expectations.
Best regards,
Mads - Japebo
Very speedy and efficient
12 January 2026
Reply from Japebo
Thank you for your feedback! We’re pleased that you experienced our service as fast and efficient.
– Japebo Support
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