Intensive Lessons Reviews 548

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and instructors for being patient, knowledgeable, supportive, and friendly, which significantly helps in building confidence and passing tests. Many found the booking process straightforward and efficient, appreciating that the company handled test bookings and instructor arrangements, often securing earlier test dates than expected. However, some people were dissatisfied with the refund policy, reporting difficulties in getting their money back for services not rendered or for deposits. There were also instances where the booking process led to issues, such as instructors being allocated far away or long delays in securing test dates and lessons, leading to frustration and perceived unprofessionalism.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the instructors for being patient,... See more

Booking process

Customers had ambiguous experiences with the booking process. While some reviewers found it straightforward,... See more

Service

Users describe ambiguous interactions with service. Many reviewers praise the service, highlighting its... See more

Instructions

Reviewers highlight ambiguous aspects of instructions. While many customers praise instructors for being... See more

Refund

Consumers express significant dissatisfaction with the refund process. Many reviewers report that the company... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company were very fast in booking me a test and then the details were sent to me fairly soon! However when organising an instructor, this process could have been aided quicker with more regula... See more

Rated 5 out of 5 stars

Fayaz is an excellent instructor, very patient, calm and always gives clear instructions. He took time to ensure I understand everything and we practiced issues I faced repeatedly. I passed first try!... See more

Rated 5 out of 5 stars

I bought a 15 hour intensive driving course along with the booking cancellation date on the 6th May due to not being able to even book a test anywhere locally or a couple of hours away. I was given a... See more

Rated 5 out of 5 stars

Everything about the process was outstanding. Intensive done everything, booked the tests and arranged the instructor. Was able to have both theory and practical passed in 3 months. Desy, the ins... See more


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

Pass fast with our intensive courses available nationwide!


Contact info

4.0

Great

TrustScore 4 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a fantastic experience with Mike…

I had a fantastic experience with Mike for my driving lessons in Louth. He is a kind, patient instructor who genuinely cares about his students. Mike gave me the confidence to master driving without ever being condescending. Highly recommend him for anyone looking to learn in a supportive environment! The whole experience was smooth from booking to the finish. You rock Mike.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible management

This company is terrible with managing course and booking. On multiple occasions I had to chase them up to get anything to happen.
In the end I barely managed to squeeze in 9 out 10hrs I paid for before turning up at driving test centre. Only for them to say they don't have a record. Working with them has been nothing but a pain. Best of luck to those who try.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Peter is an Excellent instructor

Peter is an Excellent instructor. Explained everything and gave great guidance. Quick and well organised from theory to practical test. Any help needed was given quickly and efficiently. good communication for any changes or next steps. Will advise others to use them.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Driving instructor made my driving independent and confident

before my lessons I felt very unconfident with my driving ability. After taking my lessons i was able to dive independently with complete confidence. Valentina Irimia my instructor was the best driving instructor i have had and she made it possible for me to pass my test. She was also very helpful with sending important documents to help me pass the test and with organising timings for my lessons.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Amazing experience and I couldn’t recommend more. The team were really responsive to any query I had and were amazing at booking my tests in good time. My original instructor had to step back for personal reasons and I was allocated a new instructor immediately. I passed both tests first time.

16 August 2024
Unprompted review
Rated 1 out of 5 stars

Intensive Lessons - read conditions before booking

Intensive Lessons took a £175 deposit, offering to get me a new, earlier test and find an instructor for me. What they didn't make clear apart from in the smallprint is that they will find you a date and then not give you the ability to change it without an extra fee. You don't get consulted at any point, either about test dates or driving lessons times, it could be literally any time, including the weekend, and they will expect you to take it or pay extra to move it - but even if they move it, again you won't get asked about your availability.
FAR better to do what I did in the end, and download an app that sent me last minute cancellation notifications and book your own test, and find your own instructor who will work with your timetable.
When I complained I was told very rudely that it was in the terms and conditions, so it was my fault, and that I would forfeit my deposit even though I hadn't ended up using their services. I suggested they take off what they'd spent on booking new test but they still rudely declined and have taken all of my money. Yes, it's technically legal, because it's in the T&Cs, but I think it should be much more clearly signposted that you're expected to drop anything at any time within 6 months and take the lessons they get you, or risk paying even more.
In the end I found an instructor who cost me half what they were asking for.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, amazing. High standard of teaching! Thank you! Would 100% recommend you to friends and family.

22 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, really efficient and communication was excellent. I found the service very easy to use.
Friendly and helpful staff if I ever had to call. Would definitely recommend and passed first time!

12 June 2024
Unprompted review
Rated 4 out of 5 stars

I passed first time

I passed first time, I had the best instructor who really helped me whenever my confidence was knocked only thing is you have to tell them 20 days before your test if you want to push it back or you still have pay the full amount again, I didn't know this (neither did my instructor) with normal lessons you have 3 days to inform the DVLA to get a refund. I also suggest not paying I'm instalments (it's not installments they direct you to a loan website to get a loan). But it was a good experience all round and I took 3 months to pass from a complete beginner and it looks me 60 hours. I am an anxious person tho.

7 February 2024
Unprompted review

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