Intensive Lessons Reviews 

581
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently mention that instructors are exceptionally patient, friendly, and helpful throughout the learning process. People also appreciate the well-organized booking process that makes securing practical driving tests much easier than expected. Consumers note that communication is clear and helpful from start to finish. Some reviewers were not happy with delays in scheduling and issues with customer support when trying to resolve problems. Others mentioned unexpected travel distances required to reach their lessons and difficulties with getting deposits refunded after unexpected cancellations. A few people felt that the overall service did not match their initial expectations.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting instructors who are patient, calming, and... See more

Booking process

Customers consistently note ambiguous experiences with booking process. Reviewers shared that booking tests... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the fast process, helpful... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the platform is to use and how... See more

Customer service

People report mixed and ambiguous experiences with customer service. Some consumers praise the great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company were very fast in booking me a test and then the details were sent to me fairly soon! However when organising an instructor, this process could have been aided quicker with more regula... See more

Rated 5 out of 5 stars

Fayaz is an excellent instructor, very patient, calm and always gives clear instructions. He took time to ensure I understand everything and we practiced issues I faced repeatedly. I passed first try!... See more

Rated 5 out of 5 stars

Honestly beat my expectations by a mile! I thought I would be waiting 4 months easy for a driving test in this current climate and Intensive Lessons got me one for exactly 2 months after I booked, arr... See more

Rated 5 out of 5 stars

Very good communication. Managed to get us a practical test which is hard to do yourself. Instructor who did the five hour lesson over two sessions including the test was very good and we got a pas... See more


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

Pass fast with our intensive courses available nationwide!


Contact info

4.0

Great

TrustScore 4 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.0

All reviews

(581)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Derek was a fab instructor

Derek was a fab instructor. I’ve had lessons with other instructors, but couldn’t seem to get my head around driving . Five hours with him and it just clicked. Thanks derek your brilliant

8 November 2024
Unprompted review
Rated 1 out of 5 stars

Changed review so I don't get sued

Since I wrote my last review while angry, I thought to take it down and rewrite it. (Save me from getting sued for defamation. Which they threatened me after my "unfair and untrue" review. Which outlined my experience, and my OPINION, not fact.)
I paid for a £400 something (I forget the full amount) 5 hour intensive course, including test at the end. Had I have known the difficulty Intensive Lessons would have finding an instructor in my area for a test in Nov that they found, I would not have booked. I understand that I live in a small village, but I personally know multiple instructors, two in the village I live, yet I booked with IL in hopes that I could get my test passed quickly. Had I have known the admin fee (Which was quite a fair way down the Terms page on mobile) on top of the non-refundable deposit, AND if I wanted to keep the test it would've been an extra £143, for a test that costs £62, I definitely wouldn't have booked with them. I wanted to get my test and lessons booked and organised all in one swoop. I FEEL like they didn't do much to keep me informed on my test dates. I had a test booked for 21st Nov through IL, no instructors available, so they changed it to March 2025, without informing me, or informing me that I could keep the Nov test date and find my own instructor, which they do offer. But they didn't inform me of this, to my knowledge. (I have checked my emails, and have had no correspondence from them regarding keeping my test or the latest test change.)
I FEEL like they took my money (£210 - £175 non refundable deposit and £35 admin fee) and did nothing for me. I don't know what they were doing behind the scenes, so I can't say for a fact that they were doing nothing, but I FELT very unhelped. I hope if you use IL you have a good experience, and you can get your test passed with instructors of theirs.
(This is purely my OPINION, and HOW I FELT during the process of using the company, this is not everyone's experience, just my own.)

6 November 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Intensive Lessons…

I highly recommend the Intensive Lessons company because David, my instructor trained me easily on how to drive safely with techniques, skills and knowledge of all aspects of driving on different roads so I have passed my driving practical exam for the very first time.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

5 star

The website was easy to use and they found me Moses from StreetStar Swindon who was a great teacher but also found a test for me in the time frame I needed so can't fault the websites service

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Philippa Tilbrook-Heath Is a brilliant…

Philippa Tilbrook-Heath Is a brilliant instructor very down to earth and after only 5 hours had me test ready I can’t thank her enough if you are local to Buxton look this woman up and you’ll get your license first time 😁.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Driving instructor set me up for success!

I’ve had the best possible experience with my driving instructor Marcia Connell! She was very patient, supportive and encouraging which only set me up for success! I was very nervous about it all but with the addition of her great sense of humour I never had a dull lesson! (Which is a bonus). I could not recommend Marcia enough! She gave me a lot of confidence to drive independently meaning I avoided the ‘new driver’ anxiety which I’ll be eternally grateful for!
Organisation around my lessons, information about the test, explanation in regards to manoeuvres were all amazing and only helped me progress.

25 June 2024
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money!

Don’t waste your money!! They lie about finding you a test. They do not contact their customers so you are always chasing after them just for them to tell you even more lies! They never find you a test on the month that they say that they would on the website. PLEASE DO NOT WASTE YOUR MONEY!!! There’s better websites out there.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Mike…

I had a fantastic experience with Mike for my driving lessons in Louth. He is a kind, patient instructor who genuinely cares about his students. Mike gave me the confidence to master driving without ever being condescending. Highly recommend him for anyone looking to learn in a supportive environment! The whole experience was smooth from booking to the finish. You rock Mike.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible management

This company is terrible with managing course and booking. On multiple occasions I had to chase them up to get anything to happen.
In the end I barely managed to squeeze in 9 out 10hrs I paid for before turning up at driving test centre. Only for them to say they don't have a record. Working with them has been nothing but a pain. Best of luck to those who try.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Peter is an Excellent instructor

Peter is an Excellent instructor. Explained everything and gave great guidance. Quick and well organised from theory to practical test. Any help needed was given quickly and efficiently. good communication for any changes or next steps. Will advise others to use them.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Driving instructor made my driving independent and confident

before my lessons I felt very unconfident with my driving ability. After taking my lessons i was able to dive independently with complete confidence. Valentina Irimia my instructor was the best driving instructor i have had and she made it possible for me to pass my test. She was also very helpful with sending important documents to help me pass the test and with organising timings for my lessons.

10 September 2024
Unprompted review

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