Kevin Mayled is an absolutely ace instructor! I passed first try after doing around 48hrs of lessons with kevin and zero hours driving with anyone else. Kevin is kind but tough, his guidanc... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very we'll conducted the way he explained everything in detail help.me with my questions and said he will do everything he can to help me pass i feel YAD. The person who is making my driving lessons a... See more
Company replied
My lesson with Salim was really excellent. He is positive, calm and very clear. He did lots to reassure me, and I finished my first lesson (having started out quite nervous) feeling relaxed, confident... See more
Company replied
Katie was everything I needed today, she knew exactly what I was doing wrong 🤣 and helped me resolve the issue immediately. Katie is very polite, well spoken, helpful and had a great energy that brou... See more
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Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute waste of money
Absolute waste of money, it’s marketed as a ‘crash course’ with an increased pass rate when really you just pay a lot of money for 30 minutes of admin! I ended up doing the leg work anyway as they could only offer the usual test dates (4 month waiting list) when I proactively looked for cancellations.
I’ve now passed my test (by doing everything myself…. Didn’t even have 1 lesson through this company) and can’t get even a penny back from them!
10 April 2026
Unprompted review
I have spoken to Rachel today
I have spoken to Rachel today , she was lovely and very helpful with all the questions I had !!!
17 April 2026
James was very helpful
James was very helpful. He advised me to contact the national test centre which I did and got the result I wanted. Thank you.
16 April 2026
Unprompted review
Reply from National Intensive
Hi Carol,
Thank you for your kind review.
We’re really pleased to hear that James was able to help and point you in the right direction. It’s great that you were able to get the result you wanted.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,The National Intensive Team
DO NOT sign up with your mobile number.
DO NOT sign up with your mobile number.
After registering, I was bombarded with an absurd amount of spam texts — 18 messages starting from 1am and continuing until 6am, all from different numbers.
I tried opting out using the link in the messages, but it made no difference. The texts just kept coming, and because they’re sent from multiple numbers, blocking them individually is pointless.
This is incredibly frustrating and completely unacceptable. I would strongly advise others to avoid using their phone number with this service.
UPDATE TO YOUR REPLY:
You are correct, that was me who submitted the complaint. I use a different name on review platforms.
However, your response is insufficient. Despite receiving confirmation that my details had been removed and that I had been unsubscribed, I have continued to receive further text messages as recently as this afternoon.
This raises serious concerns about how my data is being handled and whether my request has actually been actioned across all systems.
Given this, I have now escalated the matter to the ICO.
I would appreciate a clear explanation as to why I am still receiving messages after being assured that I was removed, and confirmation that my number has been fully deleted from all databases, including any third-party systems.
15 April 2026
Unprompted review
Reply from National Intensive
Hello,
Thank you for your message. This platform is not suitable for ongoing back-and-forth discussions; You have posted your review and we’ve provided our response here.
If you would like to discuss this further, please feel free to contact us directly via email using the details provided, and we’ll be happy to assist you.
Hello Carol,
Thank you for your feedback, and I’m sorry for the concern this has caused.
We take GDPR and data protection very seriously. The only information we hold in this instance is a phone number, which was sourced from publicly available directories (such as the DVSA register or Yell.com). We do not hold any additional personal data relating to you.
Unfortunately, due to an overnight system error, a message was sent in error. Our IT team is currently investigating this to ensure it does not happen again.
Your number has now been removed from our database, and you will not receive any further contact from us.
Please accept our sincere apologies for any inconvenience caused.
Regards
National Intensive
Hi,
We’re sorry to hear about your experience and understand how frustrating that must have been.
However, we would like to clarify that we have no ADIs operating under the name “Harmony,” so we are unable to identify your record based on the information provided in this review. If you would like us to investigate and respond more fully, please provide additional details so we can locate your account.
That said, we have been contacted today by an ADI regarding a similar issue, so we are presuming this may be you. We can confirm that your details have now been removed and you have been unsubscribed as requested.
If you have any further concerns, please don’t hesitate to get in touch with us directly with your number so that we can check for you.
Regards
National Intensive
Yad was extremely helpful
Yad was absolutely brilliant at explaining all the detail in the course and covered every question I asked definitely be booking my intense course.
Yad couldn’t have done enough and put me at ease about the course
16 April 2026
Unprompted review
Reply from National Intensive
Hi there,
We really appreciate your feedback and are happy that you have had a great experience with Yad, please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Couldn’t fault them
Couldn’t fault them! Hear so many bad reviews about NI but people are always quick to jump on for a moan so only felt right of me to compliment them when good!! Brilliant service on their part!!
15 April 2026
Reply from National Intensive
Thank you so much for taking the time to share this — it really means a lot to us!
We know people are often more likely to leave a review when something goes wrong, so it’s genuinely appreciated when customers highlight a positive experience too. We're delighted to hear you were happy with the service, and your feedback will be shared with the team.
Thanks again for your support!
Regards
National Intensive
Called today to ask a few questions to…
Called today to ask a few questions to double check a few details before I booked a driving intensive course. Yad was extremely helpful and gave me everything I needed to know and helped me out dearly. Every small and big question I wanted to find more out about he helped with ease and speed. Made me feel much more assured about my decision.
15 April 2026
Unprompted review
Reply from National Intensive
Hello Sean,
Thank you for your feedback. We will pass this onto Yad for you.
Regards
National intensive
I spoke to a few other companies a…
I spoke to a few other companies and didn’t find them helpful at all. But when I got in contact with Yad I found he was very helpful and gave me all the necessary information needed. Thanks again to Yad for the help.
15 April 2026
Unprompted review
Reply from National Intensive
Hello Aaron,
Thank you for your feedback. We will pass this onto Yad for you.
Regards
National intensive
Good experiance very helpful team
Good experiance very helpful team
Especially katie who helped me with a login problem
Highly recommended
15 April 2026
Unprompted review
Reply from National Intensive
Thank you so much for your kind words! We’re really glad to hear you had a good experience with our team.
A special thank you for mentioning Katie—she’ll be delighted to know her help with your login issue made a difference.
We truly appreciate your recommendation and look forward to supporting you again in the future!
Hello Gary,
Thank you for your feedback.
We will pass this on to the team for you.
Regards.
National intensive.
I called the school to get more information
I called the school to get more information regarding the courses available. I spoke with Yad who was so helpful, polite and pleasant. His customers service alone would make me choose this course.
Keep it up Yad.
Thanks,
NT
14 April 2026
Unprompted review
Reply from National Intensive
Thank you for taking the time to share your experience. We’re so pleased to hear that Yad was able to give you clear, helpful information and make such a positive impression. His polite and friendly approach is something we’re really proud of, and your feedback will mean a lot to him.
We’re glad his support helped you feel confident about choosing National Intensive. Thanks again for your kind words.
Regards,
National Intensive
Called in Jan 2026 to book an intensive…
Called in Jan 2026 to book an intensive course. Was told I’d get a test date for around 6 months time, but will be brought forward and can expect a test around March.
We are now almost mid April and still no test. Have been given one in July on a date we can’t do.
Have called a couple of times to find out what’s going on. Each time no explanation given and just told, we should get one soon. Otherwise we have the July date. So no idea why we’ve paid for a service that promises a quicker test date?
Have been allocated an instructor who’s been great and keeps offering us tests for a couple of weeks time. How can he get them when national intensive keep saying none are available.
Been told that if we have to use the July date we’ll get a refund of £70. But we paid £500 on the basis of sooner test, I could have just booked one myself for 6 months time for £60?
Called again on Friday to complain, was told we’d get an email to follow up the compliant. Still nothing.
Shocking service and false promises made to get us to book. Avoid this company. Save your money and book yourself. Feel we’ve been completely mis sold and they don’t care
14 April 2026
Unprompted review
Reply from National Intensive
Thank you for your review. We’re sorry to hear that you’re unhappy with your experience, but we do need to clarify a few important points.
Firstly, under our Terms & Conditions, we do not guarantee specific test dates or timeframes. Driving test availability is entirely dependent on the Driver and Vehicle Standards Agency (DVSA) and varies significantly by area. While we always aim to secure the earliest possible test for our customers, this is not something any provider can promise or control.
At the time of booking, estimated timeframes are given based on typical availability, but these are not guarantees. Delays such as the ones you’ve described are unfortunately common due to ongoing test backlogs.
Regarding instructors, it’s great to hear your allocated ADI has been helpful. In some cases, instructors may independently come across short-notice test slots. While this is not part of the service we guarantee, we’re always happy to support this and reimburse where appropriate if a test is secured this way.
We also note that you have been provided with a confirmed test date. Where that date is not suitable, we do try to offer alternatives or partial refunds in line with our policies, but again, availability is outside of our control.
Finally, we’re sorry to hear you feel communication has fallen short. That’s certainly not the experience we aim to provide, and we will review this internally.
If you would like us to investigate your case in full and respond more specifically, please contact us directly with your booking or course ID, as we are currently unable to locate your details from this review alone.
Regrards
National Intensive
Very helpful and kind customer service…
Very helpful and kind customer service representative. Gave all information required
Name was Yad
14 April 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. We’re really pleased to hear that our customer service representative was helpful and kind, and that you received all the information you needed. We appreciate you taking the time to share your experience.
Regards,
National Intensive
Good Experience
Good Experience, Rachel was very helpful in helping me through my enquiries.
14 April 2026
Reply from National Intensive
Thank you, Giressia, for your kind words and 5-star review! We're delighted to hear you had a good experience. Rachel will be especially pleased to know her support made a difference while assisting with your enquiries. If you need anything further, we're always here to help!
Regards
National Intensive
I spoke to a guy called yad who was…
I spoke to a guy called yad who was extremely helpful. He took the time to explain everything to me properly, very professional and polite, I will definitely be using national intensive and that’s all down to him. Thank you so much
14 April 2026
Unprompted review
Reply from National Intensive
Thank you so much for your lovely review. We’re delighted to hear that Yad was able to give you such a positive experience. He takes great pride in being thorough, professional, and supportive, so your feedback will mean a lot to him. We’re thrilled that his help has made you feel confident about choosing National Intensive.
Regards,
National Intensive
Called to organise my fast track test…
Called to organise my fast track test date and had quite a few questions. Kate was very helpful and patiently answered all my questions.
14 April 2026
Reply from National Intensive
Thank you for your kind feedback! We’re so glad to hear that Kate was able to assist you and answer all your questions with patience and clarity. We’ll be sure to pass along your lovely comments to her. Wishing you the very best with your fast-track test!
Regards
National Intensive
Very responsive and helped shape the…
Very responsive and helped shape the dates of lessons around my time easily.
12 April 2026
Unprompted review
Reply from National Intensive
Thank you so much for your kind words. I’m really glad the scheduling worked smoothly for you, and it’s been a pleasure arranging lessons around your availability.
Regards,
National Intensive
I booked the course with this company…
I booked the course with this company and they have been absolutely amazing. Especially Emma who dealt with my enquiry. Quick response, very polite, helpful and understanding
13 April 2026
Unprompted review
Reply from National Intensive
Hi there,
Thank you so much for your lovely review! We’re really pleased to hear you had such a positive experience with us.
Emma will be especially happy to know her quick responses and support made a difference—she always aims to be as helpful and understanding as possible.
We really appreciate you choosing us, and if you need anything at all moving forward, we’re always here to help.
All the best,
The National Intensive Team
Valentina was great and very patient
Valentina was great and very patient. Would highly reccomend
12 April 2026
Reply from National Intensive
Thank you so much for your lovely feedback. We’re really glad to hear Valentina’s patience and support made such a positive difference.
Regards,
National Intensive
It is great service
10 April 2026
Unprompted review
Reply from National Intensive
Thank you so much! We’re really glad to hear you had a great experience.
Regards,
National Intensive
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