Intensive Lessons Reviews 548

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff, particularly the driving instructors, for their patience, knowledge, and supportive approach, which significantly boosted confidence and led to successful test passes. Many people found the booking process efficient, with the company effectively securing test dates and arranging instructors, often quicker than expected. However, some customers were dissatisfied with the refund process, reporting difficulties in getting their money back for services not rendered or for courses that didn't meet expectations. A few other people also felt that the booking process and service delivery were inconsistent, with issues like instructors being assigned far away or delays in securing test dates, leading to frustration and a feeling of unfulfilled promises.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, particularly the instructors. Many reviewers... See more

Booking process

Customers had ambiguous experiences with the booking process. Many found it straightforward, praising the... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service,... See more

Instructions

Users describe ambiguous interactions with instructors. Many customers praise instructors for being... See more

Refund

People report negative experiences with refund. Many customers express dissatisfaction, citing issues such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company were very fast in booking me a test and then the details were sent to me fairly soon! However when organising an instructor, this process could have been aided quicker with more regula... See more

Rated 5 out of 5 stars

Fayaz is an excellent instructor, very patient, calm and always gives clear instructions. He took time to ensure I understand everything and we practiced issues I faced repeatedly. I passed first try!... See more

Rated 5 out of 5 stars

I bought a 15 hour intensive driving course along with the booking cancellation date on the 6th May due to not being able to even book a test anywhere locally or a couple of hours away. I was given a... See more

Rated 5 out of 5 stars

Everything about the process was outstanding. Intensive done everything, booked the tests and arranged the instructor. Was able to have both theory and practical passed in 3 months. Desy, the ins... See more


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

Pass fast with our intensive courses available nationwide!


Contact info

4.0

Great

TrustScore 4 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Massively recommend!

I booked the intensive course after struggling to get over the last hurdle to being test ready. It was easy to book. I was assigned an instructor in my area really quickly who turned out to be absolutely amazing & I passed first time!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was really straight forward to book and amend my driving intensive course.
Staff are friendly to speak to.
Even with a million questions thrown at them.
The instructors are excellent and have great knowledge and support.
I had a mr Mubin Patel and he was so paitent and fantastic and told me the truth that I didn't need the amount of hours I booked infor.

Cannot thank you enough

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, well organized. Instructor was excellent and patient. Grandson passed with flying colours first time with intensive lessons (after two previous attempts on my own). Highly recommend this school for driving.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Finally sorted out my driving licence

Via the company - I was connected with my instructor and all the logistics of my test booking were catered for accordingly. After a few weeks of lessons I was at a competent point in my driving as to then practice on the weeks leading up to the test. I passed first time.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended: excellent service and instructor

I originally booked my lessons with the theory and test package but realised I’d selected the automatic and no theory options. I sent a quick email, and the team fixed everything for me immediately, no fuss.
My instructor was excellent and made the whole process enjoyable. Thanks to their guidance, I passed my test with only two minors It was a great experience.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

NEW update CCJ number: 428MC873

NEW UPDATE: Company claiming "wrong address" to avoid £900+ CCJ

I am posting a new update as the company has finally made contact, but only to offer further excuses. They are now claiming the County Court Judgment (CCJ) was served to the wrong address.

This is factually incorrect:
• Proof of Service: I have confirmed with the court that the address used was correct. I hold the Proof of Service and the final judgment showing it was delivered to their registered office.
• Communication: Despite having the correct details now, they have blocked my number and are not responding to emails regarding payment.
• Company Links: I urge anyone considering One Intensive Lessons UK to cross-check Smart Bookings on Companies House. Look at the history of other companies attached to these directors and their shareholdings.
• Evidence: I have provided my CCJ claim number and evidence of my experience to Trustpilot’s integrity team. I have also escalated this matter to a journalist.

If you are unsure, DO NOT BOOK. Only the verified 1-star reviews here reflect the reality of dealing with this business.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

I've never experienced such a rippoff…

I've never experienced such a rippoff in my life. We paid in August 2025 for lessons and a test and are still waiting for the 'Intensive course' to be completed. Intensive course my foot. It started off when my grandson took a days unpaid leave for the test but the instructors car was out of commission. After that it all went downhill with no further test being booked and no more lessons. I asked for a refund and they gave me a pittance. I should have received at least £300 and they gave me £112. They took off the cost of the test, which didn't happen due to their fault, and they refunded me for 2 hours lessons which he never had, but they calculated it at £50 for 2 hours. All in all they charged me £300 for 2 hours lessons which he had received at the beginning. An extremely unprofessional company and one to be avoided

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a massive massive…

I would like to say a massive massive thank you to Darren for being such a great instructor. Extremely professional and thorough and clear with all the driving instructing. Genuinely a great teacher all-round instructor and I’m very grateful for all his help and training.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Bokari My Driving Intructor

I had been left by my previous instructor who was adamant he would not take me on a test until i was 'test ready'. This did not give me any clear indication as to where I was at and left me feeling uncertain.

In step Intensive Lessons. They allocated Bokari to me who was brilliant. Attention to detail, calm, and gave me fantastic tips to pass my test. Guided me through nerves on the day too.

I passed with no faults no majors.

Highly Recommend

16 January 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic driving school!!!

Fayaz is an excellent instructor, very patient, calm and always gives clear instructions. He took time to ensure I understand everything and we practiced issues I faced repeatedly. I passed first try! Additionally, it was a clear and organised course, the tests were found quickly and I had no issues with bookings or the website. Overall, learning to drive was a great experience!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, punctual and fantastic service. Recommendable to anyone.

2 February 2026
Unprompted review

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