I'm leaving this 5 star review for Mariusz at the Newark on trent branch. Mariusz went above and beyond to rectify an issue with our brakes. We were almost 100 miles from home, and would have had maj... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In this occasion, I took my car in for an MOT and it was carried out with no issues. The only thing that surprised me was the failure regarding one of the seat belts. It has been passed by them and ot... See more
Company replied
Used this business for over 6 years and never had a problem.went yesterday for a air conditioning regas and very prompt service.the only down side is there is no option to change your booking online I... See more
Company replied
Always great service. Had a booked MOT but also needed to get another vehicle repaired urgently which was unplanned - both vehicles sorted within the hour. Very grateful for friendly efficient service... See more
Company replied
Company details
About IN'n'OUT Autocentres
Written by the company
IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's.
We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple.
Visit our website
Contact info
Brackmills Business Park, NN4 7PW, Northampton, United Kingdom
- 0333 247 9999
- reviews@inoautocentres.co.uk
- inoautocentres.co.uk
4.7
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had MOT and service
Had MOT and service. Got car back in less than 2 hours.All good, staff very helpful and polite. Would recommend their services and will definitely be using again. Car also passed MOT so extra happy. Thanks again!
22 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're absolutely thrilled to hear about your positive experience with our MOT and service at IN'n'OUT Autocentres. Thank you for recommending our services, and we look forward to assisting you again in the future.
Friendly and reassuring customer service
Kettering Auto In and Out, met a very friendly lad who was manning customer service desk. Couldn't ask for better service when he gave me advice about my van in general. Tips on how to save on repairs and maintenance and also how could change my own oil without coming into the garage mid scheduled services.
When van was done, picking up was easy. All round I met 3 different front desk staff on 3 different occasions. All of them were very friendly and gave me full attention. Van was finished at the promised time too
Well done folks!
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience with our Kettering team. We're also pleased that every member of our front desk team made you feel welcome, that your van was ready when promised, and that the whole experience was smooth from start to finish.
Thank you again for your kind words and support. We'll be sure to share your feedback with the team, and we look forward to welcoming you back in the future.
First visit
First visit and I booked and paid online. Amazing service and Mister G in the Basingstoke branch gave me a realistic time frame and explained all of it. I’ve never felt comfortable taking my car to have work done but will definitely be back here.
22 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're absolutely thrilled to hear about your first visit experience at our Basingstoke centre. Thank you for sharing your feedback!
Friendly knowledgeable staff
Friendly knowledgeable staff. Completed on time at a reasonable price.
22 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Your positive feedback is greatly appreciated. We are glad to hear that you found our staff friendly and knowledgeable. Thank you for choosing IN'n'OUT Autocentres.
Service & MOT
I brought my car in for an MOT and service. I also had an issue with a tyre fitted by In n Out. The work was completed quickly along with the tyre issue. Very pleased once again with the service we receive from In n Out.
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for sharing your positive experience with us. We're glad we could quickly resolve the issue with your tyre and provide a satisfactory service for your MOT.
Reply from IN'n'OUT Autocentres
We're overjoyed to hear about your excellent experience at IN'n'OUT Autocentres. Thank you for sharing your feedback!
don't use these
car booked in for 12.15 MOT and interim service, dropped it off at 11.40. went back at 14.20 thinking it would be ready but to my surprise they hadn't even finished the MOT. 20 minutes later i am informed it had failed the MOT due to binding nearside rear brake drum. I was told this would cost me £180 on top of the MOT and service cost. I found this hard to believe as it would have flagged it up on the dashboard, i had no choice but to let them do as my MOT certificate was needed. Finally my car was done, the time was now 17.15. a disgraceful time to have to wait around (5 hours) to do this is a complete joke. Instead of the initial quote of £227 i have now had to pay out £461 this final figure was way over what i was told. I would not recommend these people to anyone. unhappy and annoyed.
21 July 2026
Unprompted review
Friendly and professional staff
Friendly and professional staff. A trustworthy company so will happily use again.
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're thrilled to hear that you found our staff friendly and professional. Thank you for choosing IN'n'OUT Autocentres.
Would highly recommend
Called to get advice on tyres. Everything was explained very clearly. Said they would call when tyres were in so I didn’t have a wasted journey. Called the next day and had 2 tyres changed. So easy, no hard selling which was lovely and pricing is very good.
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We are privileged to have provided you with clear advice on tyres and a hassle-free experience. Thank you for recommending us!
Excellent service as usual
Excellent service as usual, I won’t go anywhere else. Well done to the staff at the Warrington branch 👍
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We are delighted to hear about your excellent service experience at our Warrington branch. Thank you for your review.
Great service and value for money
I have been going to In 'n' Out for years as I know that they always offer a great service and good value for money. During my recent trip they were able to help out with the cost of repairs and offered a more reasonable and competitive rate.
20 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your continued loyalty and for taking the time to leave us such a great review. We're delighted to hear that you've trusted us with your vehicle for so many years.
We're also pleased that we were able to help with the cost of your recent repairs and provide a competitive price. Thank you for your continued support, we truly appreciate it and look forward to welcoming you back again in the future.
Great experience
Booking was super easy online, and the guys at the branch were really friendly. My car was well looked after while I moseyed on down to McD's for breakfast and when I got back we all had a great chat about my holiday!
17 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're absolutely thrilled to hear about your great experience at IN'n'OUT Autocentres. Thank you for sharing!
Reply from IN'n'OUT Autocentres
We are pleased to hear that you had a brilliant experience at IN'n'OUT Autocentres. Thank you for the recommendation! 😊
Exactly that In and Out,no fuss
Realible and affordable service
Quick
Trust worthy
In and Out with no fuss
Advisory sheet for the not so important jobs or faults that can be fixed,when you're budget is ready, rather than costly bill in one day
20 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your great review. We're pleased to hear that you appreciate our straightforward, reliable, and affordable approach.
It's fantastic to know that you found our service quick and hassle-free. Thank you for choosing IN'n'OUT, and we look forward to helping you again in the future.
Always quick
Always quick, straightforward and honest. Can’t ask for more.
20 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We greatly appreciate your positive feedback! Thank you for sharing your experience with us.
Reply from IN'n'OUT Autocentres
Thank you for sharing your experience with us. We're glad to hear you received great service from our team at IN'n'OUT Autocentres.
I am deaf I used British sign language…
I am deaf I used British sign language I was a bit tense because of communication so I wrote down on paper to say what I need do with my car but I don’t need it as the man called Syd who was behind the reception and he can sign language I was so relieved and he explained clearly what my car need to fix
16 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to share your experience with us.
We’re delighted to hear that Syd was able to make your visit easier and more comfortable. We understand how important clear communication is, and it’s wonderful to know that he could communicate with you in British Sign Language and explain the work your car needed in a clear and reassuring way.
We’ll be sure to share your kind words with Syd and the team. Thank you for choosing IN’n’OUT, and we look forward to welcoming you back in the future.
Excellent service
Excellent service, quick and very helpful. Would highly recommend
18 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for sharing your excellent experience with us at IN'n'OUT Autocentres. We're thrilled to hear that you found our service quick and helpful.
Excellent and very fast i always go…
Excellent and very fast i always go here
Also very polite
18 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your great review and for your continued support.
We’re delighted to hear that you always choose us and that you consistently receive fast, polite, and excellent service. Your loyalty means a great deal to the team, and we really appreciate you taking the time to share your feedback.
We look forward to welcoming you back again in the future.
Excellent service
Excellent service. The MOT was completed very quickly and professionally, and the price was very reasonable. The whole process was smooth and efficient. I’m very happy with the service and would definitely recommend them.
18 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're delighted to hear about your excellent service experience at IN'n'OUT Autocentres. Thank you for recommending us!
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