I'm leaving this 5 star review for Mariusz at the Newark on trent branch. Mariusz went above and beyond to rectify an issue with our brakes. We were almost 100 miles from home, and would have had maj... See more
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Review summary
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Reviews shaping this summary
In this occasion, I took my car in for an MOT and it was carried out with no issues. The only thing that surprised me was the failure regarding one of the seat belts. It has been passed by them and ot... See more
Company replied
Used this business for over 6 years and never had a problem.went yesterday for a air conditioning regas and very prompt service.the only down side is there is no option to change your booking online I... See more
Company replied
Always great service. Had a booked MOT but also needed to get another vehicle repaired urgently which was unplanned - both vehicles sorted within the hour. Very grateful for friendly efficient service... See more
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Company details
About IN'n'OUT Autocentres
Written by the company
IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's.
We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple.
Visit our website
Contact info
Brackmills Business Park, NN4 7PW, Northampton, United Kingdom
- 0333 247 9999
- reviews@inoautocentres.co.uk
- inoautocentres.co.uk
4.7
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
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Booked in with ease
Booked in with ease, dropped the car off to have the air con mended on the same day. The car was ready for pick up 40 minutes later at a reasonable price
10 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your wonderful feedback. We're glad to hear that booking in was easy and your air con was fixed promptly at a reasonable price.
Excellent Service as Always
A late review - sorry. I bought my car in to be checked by the Norwich team due to a clanking noise. They looked at the car and thought it could be the left driveshaft. They identified a previous repair to it which was prior to me owning the car.
However, they could not see any actual damage or a problem with the driveshaft and were reluctant to replace it, at a significant cost to me, only to find out it wasn’t the problem. They were cautious because, as they said, a replacement can’t be undone. Nothing else became apparent when they checked the car.
They know my car is rarely used. They advised that I continue to use the car and see if the noise worsens (it hasn’t so far - 2 months later) to aid identifying a fault for repair.
I am very appreciative that, rather than carry out a potentially unnecessary repair, which many garages would do for the money, they wanted to pinpoint the actual problem.
I take my car annually for an MOT and service here and they have also sorted out my air conditioning.
I have absolutely no hesitation in recommending the Norwich team. I am always appreciative of their professionalism and trustworthiness. As a woman, it’s nice to find a reputable garage I can completely trust.
18 May 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to leave such a detailed and thoughtful review.
We’re really pleased to hear about your experience with our Norwich team. It’s great to know that the team took the time to investigate the noise carefully, explain their findings, and recommend monitoring the situation rather than carrying out a repair that may not have solved the problem. We believe in doing what’s right for the customer, and your kind words about our professionalism and trustworthiness mean a great deal.
We’re also delighted that you continue to choose us for your MOTs, servicing, and other vehicle needs, including your air conditioning repair. Thank you for your continued loyalty and recommendation, we look forward to welcoming you back to the Norwich team in the future.
Excellent service
Excellent service, sorted both cars out yesterday, very quickly and communication was great throughout the process.
14 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your wonderful feedback. We are glad to hear that you had an excellent service experience with us.
Use IN’n’Out for all of our family…
Use IN’n’Out for all of our family cars, always found them to be honest and professional. Will keep using them.
14 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your lovely review and for your continued support. We’re delighted to hear that you trust us with all of your family’s vehicles.
We truly appreciate your loyalty and look forward to continuing to look after your family’s cars for many years to come.
I always know that I can depend upon…
I always know that I can depend upon Inoutauto to look after me
14 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your positive feedback! We're delighted to know you can always depend on us 🙂
Reply from IN'n'OUT Autocentres
Thank you for your wonderful feedback. We're glad to hear you had a great service and MOT done at our autocentre.
Reply from IN'n'OUT Autocentres
We're pleased to hear you had a great experience at IN'n'OUT Autocentres. Thank you for your feedback.
Fitted my car service and MOT in at…
Fitted my car service and MOT in at short notice when. I was unable to make the original booking. I choose zin and Out each time when I can. A friendly tea and goid value.
13 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're glad to have accommodated your car service and MOT at short notice. Thank you for choosing IN'n'OUT Autocentres.
The service at INnOUT IS VERY GOOD WILL…
The service at INnOUT IS VERY GOOD WILL ALWAYS RECOMMEND
13 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We are absolutely thrilled to hear that you had a good experience at IN'n'OUT Autocentres. Thank you immensely for recommending us!
I had my mot today and as usual it was…
I had my mot today and as usual it was a very good service.
Always friendly greeting and a phone call when my car was ready.
Would highly recommend In n Out
13 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We are overjoyed to hear about your positive experience with our MOT service. Thank you for taking the time to share your feedback.
I have been using the IN'n'OUT…
I have been using the IN'n'OUT Autocentres Leeds branch for my yearly MOT and servicing for a few years now. So far, my experience has been very good. The staff are friendly, helpful, and professional, and they provide a quality service
11 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're grateful for your positive feedback on your experience at IN'n'OUT Autocentres Leeds. Thank you for choosing us for your MOT and servicing needs.
Very efficient service
13 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We are pleased to hear about your very efficient service experience at IN'n'OUT Autocentres. Thank you for sharing your feedback with us.
Easy to book in and great staff
Second visit and still very happy with the quality of the repair and the overall experience. No fuss, everything was made clear to me, easy to book car in, drop it off and they always kept me informed of progress. Staff were friendly, approachable and polite. I will definitely use them again
10 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Your review is appreciated. We are glad to hear about your positive experience with our staff and services. Thank you for choosing IN'n'OUT Autocentres.
Great service again
Great service again; professional, helpful and work always of a high standard.
11 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're thrilled to hear that you had a great service experience with us. Thank you for your kind words!
I would recommend to others if staffing issues were addressed by upper management.
I regularly visit In n Out Kettering Road in Northampton for MOTs & the occasional repair. Jamie, Simon & Bill especially are great guys & always do a fantastic job. It's just a shame that they are clearly overworked, under appreciated by upper management & under staffed.
11 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to share your honest feedback and for your continued support of our Kettering Road Northampton team.
We’re really pleased to hear that Jamie, Simon, and Bill have consistently provided you with great service and that you value the work they do. We’ll be sure to pass on your kind words to them — they’ll appreciate the recognition.
We also appreciate you sharing your concerns regarding staffing and workload. We take feedback like this seriously and are always looking at ways to support our teams and continue improving the customer experience.
Fair price - Good Cistomer Service
I used In and Out Warrington for a service and also a Battery replacement, Sid dealt with me today and was very helpful answering my queries and giving me a fair deal with my needs. I would recommend this establishment. Speak with Sid (Siad) if you want to be treated in a fair way wirh fair prices. I was also accomodated with an earlier slot as there had been slight miscommunication on my appointment time.
11 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to leave us such a great review.
We’re delighted to hear that you had a positive experience with our Warrington team and that Sid was able to help with your service and battery replacement. It’s great to know that he answered your questions, provided helpful advice, and made sure you received a fair deal that suited your needs.
We’re also pleased that we could accommodate an earlier slot and help resolve the appointment mix-up. We always aim to be flexible and provide a service that is as convenient and stress-free as possible for our customers.
We’ll be sure to pass on your kind words to Sid. Thank you for your recommendation, and we look forward to welcoming you back in the future.
First time using this IN n OUT…
First time using this IN n OUT Autocentre.
In a word.. Awful,.. you must avoid this place ...we had 4 tyres fitted and they have damaged 3 alloy wheels.
they could not find the locking key which was in the glove box so because of this we "lost our slot" had to wait unti 5.30pm to collect (we dropped off at 11am) so, 6.5 hours to fit x4 tyres.
I think they damaged the wheels on purpose because I complained about how long the job was taking. Manager not overly friendly also. EXTREMELY DISAPPOINTED IN THE POOR LEVEL OF SERVICE FROM THIS OUTFIT WOULD NEVER USE AGAIN.....
2 July 2026
Unprompted review
Lovely staff
Lovely staff, very friendly, professional, extremely informative and helpful. Travel from Newport and wouldn’t go to another garage. No exaggeration, I’ve recommended to all my friends
9 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Your positive experience with our lovely staff is greatly appreciated. Thank you for recommending us to your friends. We look forward to seeing you again soon!
Brilliant service every time
Brilliant service every time! They handle MOTs for both our cars within a month of each other and make it completely hassle-free. Staff are always welcoming and friendly, and being able to book and pay online makes life so much easier. The waiting area even has a hot drinks machine and water dispenser – really thoughtful. Highly recommend!
10 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're delighted to hear about your positive experience at IN'n'OUT Autocentres. Thank you for sharing your feedback and continued loyalty!
As a women I was scared to go to a…
As a women I was scared to go to a garage by myself but the staff were so helpful and patient. I am so relieved and happy with the whole experience.
10 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to share your experience with us.
We’re so pleased to hear that our team helped you feel comfortable and reassured during your visit. We understand that coming to a garage can sometimes feel daunting, so we always aim to provide a friendly, patient, and welcoming service where every customer feels listened to and confident about the work being carried out.
Your kind words mean a great deal to us, and we’re delighted that you left feeling relieved and happy with your experience.
Thank you for choosing us, and we look forward to welcoming you back in the future.
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