First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
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Review summary
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I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
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Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17K reviews
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Replied to 91% of negative reviews
Typically replies within 1 month
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Actually I would give you zero stars
Actually I would give you zero stars. I usually get 3 packs of lenses for 42$ but not this last time. I only got 2 packs of lenses. I am done with waldo
2 July 2025
Reply from Waldo Contact Lenses
Hi there,
Thanks for your feedback, and I'm sorry to hear about this confusing experience.
I've connected with our Customer Service team and they confirmed that they have reached out to clear up any confusion regarding our plans and pricing. Once again, I apologize for the confusion that this has caused. I've asked the team to reach out with more details. I've also confirmed that you were fully refunded for this order.
It's clear that we have not provided the product or the service that we strive for and for that I am truly sorry. The team is working day and night to return to our normal standards and feedback like yours is truly critical to our success.
Best,
Nataska| Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Matthew
It's great to hear WALDO can save you money as well as your lenses arriving on time.
We aim to send orders out as quickly as we receive them.
Anita @ Team WALDO
Prescription is way off
Prescription is way off. Contacts are supposed to be extra hydrating but they dry out within a couple hours of wearing them.
2 July 2025
Reply from Waldo Contact Lenses
Hi Rae,
We are sorry to hear you have found WALDO lenses to be dry, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Our in-house optician has been in touch with you to get some more feedback.
Anita @ Team WALDO
The best ever
I Love Waldo Contacts they are so comfortable.I've been wearing contacts since 1984 and these are the best ones I've ever had. I absolutely love love love them . They definitely get a 10 in the receiving time of getting my free trial pairs. 10 of how comfortable they are .receive a 10 with the pricing. I wore every contact there is I'll never change again I love Waldo..
30 June 2025
Reply from Waldo Contact Lenses
Hi Kimberly,
I want to thank you for taking the time to provide this feedback.
We appreciate any feedback provided, as it helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
Quality Poor
Quality Poor
As of late, the quality of the lenses has deteriorated significantly. They are constantly tearing or not fitting properly and don't wear as long throughout the day
17 June 2025
Reply from Waldo Contact Lenses
Hi Jennifer,
Thanks for your feedback, and I'm sorry to hear about your experience with the quality of our lenses.
I've asked a member of our stellar Customer Experience team to reach out and discuss this with you. We'd love to learn more about your concerns, what caused your 1-star experience, and hopefully turn it into a 5-star one!
Best,
Nataska | Team WALDO
Super easy to order
Super easy to order. Quick shipping and the contacts are great! Very easy to get in and take out. Love these
9 June 2025
Reply from Waldo Contact Lenses
Thank you David for your feedback
We are so happy to hear you love WALDO lenses as much as we do and it's great to hear the lenses are working so well for you.
Anita @ Team WALDO
My purchase was speedy and seamless.
28 June 2025
Reply from Waldo Contact Lenses
Hi there,
I want to thank you for taking the time to provide this feedback.
We do appreciate any feedback provided, as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
The customer service has always been on…
The customer service has always been on well but the delivery time took it up a notch. Good job with improving the delivery time!
26 June 2025
Reply from Waldo Contact Lenses
Thank you Anette for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
We have made significant strides toward returning to normal operations and once again providing the quality, and reliability that customers like you deserve. We've bolstered our supply chain and fulfilment teams and have improved shipping times.
Anita @ Team WALDO
I liked the fast shipping
I liked the fast shipping. But I tried the B12 contacts, they were comfortable but they burned and irritated my eyes.
28 June 2025
Reply from Waldo Contact Lenses
Hi Mandy,
Thanks for your feedback, and I'm sorry to hear about your experience.
I've asked a member of our stellar Customer Experience team to reach out and discuss this with you. We'd love to learn more about your concerns, what caused your 3-star experience, and hopefully turn it into a 5-star one!
Best,
Nataska | Team WALDO
Quick and easy service
Quick and easy service! Received my contacts within a few days. Saved a lot of money and time.
13 June 2025
Reply from Waldo Contact Lenses
Hi Darnel,
I want to thank you for taking the time to provide this feedback.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
A glitch in the system caused my…
A glitch in the system caused my contacts to be shipped to the wrong address, the customer service rep was so helpful. They addressed everything efficiently, and I got my new shipment in the exact time that was scheduled.
26 June 2025
Reply from Waldo Contact Lenses
Hi Priscilla,
I want to thank you for taking the time to provide this feedback. Our customer service team is always happy to assist.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
I love my contacts
I love my contacts. Only problem with Waldo is I sent a box of contacts back and they didn’t refund. I was so upset. I did return and ordered more because I love my contacts. But be very careful with returns. I would like to update my review by saying Waldo sent me a full refund on my contacts. I’m so pleased. I love my contacts and will continue ordering from them.
11 June 2025
Reply from Waldo Contact Lenses
Hi Janice,
I want to thank you for taking the time to provide this feedback. I am sorry for the experience that you had and have reached out via email to further assist.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
Great fast and easy
Great fast and easy! Customer service was good and the contacts work really well!
11 June 2025
Reply from Waldo Contact Lenses
Hi Rosemarie,
I want to thank you for taking the time to provide this feedback. Our customer service team is always happy to help!
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
On 6/23 you emailed to say my order was…
On 6/23 you emailed to say my order was being processed. On 6/24 you emailed to say lenses were on the way. It's now 7/8 and nothing has arrived. I like your product, but your delivery is questionable, at best.
24 June 2025
Reply from Waldo Contact Lenses
Hi Mike,
I wanted to reach out and thank you for your feedback and apologize for this unfortunate experience.
Please note that I have reached out via email to further assist with this matter so that I can assist with improving your experience with us.
Best,
Nataska | Team WALDO
Waldo is the best
Waldo is the best! I have been using them for a while now. Awesome contacts, fast delivery. Never disappoints.
9 June 2025
Reply from Waldo Contact Lenses
Hi Kendal,
I want to thank you for taking the time to provide this feedback.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
Waldo is by far the BEST contacts I…
Waldo is by far the BEST contacts I have tried. They are also reasonably priced. I highly recommend if you need contacts.
9 June 2025
Reply from Waldo Contact Lenses
Hi Sallee,
I want to thank you for taking the time to provide this feedback.
We do appreciate any feedback provided as this helps us improve your experience with us. We hope to learn and grow from it!
Best,
Nataska | Team WALDO
Good quality but...
I wish the contacts would have a little mark on the side that goes inside like Acuvue contacts
6 June 2025
Reply from Waldo Contact Lenses
Hi Lucia,
First, I want to thank you for your feedback and for taking the time to share your experience.
We appreciate your feedback as this helps us improve our service and provide you with the best experience.
Your suggestion will be passed to the relevant department to be further looked into.
Best,
Nataska | Team WALDO
Reply from Waldo Contact Lenses
Hi Daniel,
First, I want to thank you for your feedback and for taking the time to share your experience.
We are glad to hear that you are enjoying your experience with us and will continue providing you with the best service.
Best,
Nataska | Team WALDO
Reply from Waldo Contact Lenses
Hi Eddie,
First, I want to thank you for your feedback and for taking the time to share your experience.
We are glad to hear that you are enjoying your experience with us and will continue providing you with the best service.
Best,
Nataska | Team WALDO
Affordable and comfortable
Affordable and comfortable , so convenient.
Smooth placing and removing Waldo Contact Lenses.
11 June 2025
Reply from Waldo Contact Lenses
Hi Sonia,
First, I want to thank you for your feedback and for taking the time to share your experience.
We are glad to hear that you are enjoying your experience with us and will continue providing you with the best service.
Best,
Nataska | Team WALDO
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