It was easy to book an appointment . The apportment was on time. The test procedure was explained in plain english. The results were explained with the good and a very slight high pitch loss , t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I submitted a claim for industrial hearing loss,the process was simple,quick and understandable. The staff and legal team at Kingswood were knowledgeable and friendly and dealt with the insurance comp... See more
Company replied
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
Company replied
Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The professionalism of the staff .
29 April 2026
Reply from Freedom Hearing
Hi Thomas,
Thank you for your kind review. We’re glad you had a professional experience with our team.
Sincerely,
Orlando
The Freedom Hearing Team
The staff was very friendly and helpful…
The staff was very friendly and helpful and explained things to me in a carefully manner.
23 April 2026
Reply from Freedom Hearing
Hi Norman,
Thank you for your lovely review! We’re so pleased to hear you had a positive experience and that everything was explained to you in a clear and helpful way.
Sincerely,
Orlando
The Freedom Hearing Team
I had my new hearing aids filtered…
I had my new hearing aids filtered yesterday from Vicky Lim , they are working great . I highly recommend Freedom Hearing .
Cheers Tony .
30 April 2026
Reply from Freedom Hearing
Hi Tony,
Thank you so much for your lovely feedback! We’re really glad to hear your new hearing aids are working well and that you had a great experience with Vicky.
Sincerely,
Orlando
The Freedom Hearing Team 😊
the consultant placed me at ease
the consultant placed me at ease and made it easy to talk about my hearing. i had my hearing levels checked and she was able to explain everything so i understood.
29 April 2026
Reply from Freedom Hearing
Hi Graeme,
Thank you so much for your kind feedback! We’re really glad to hear you felt at ease and that everything was explained clearly during your appointment.
Sincerely,
Orlando
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Maxine,
Thank you for your kind words!
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Ronald,
Thank you so much for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
From the time I walked into the room…
From the time I walked into the room everything I needed to know about the use of hearing aids was explained in such a way I could understand how to get the best out of my aids.
9 April 2026
Reply from Freedom Hearing
Hi Jenny,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We’re so pleased to hear you’re getting the most out of your hearing aids!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Anne,
Thank you for your lovely feedback!
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Keith,
Thank you so much for your feedback! Megan will be thrilled to hear your kind words.
Warm regards,
Salena
The Freedom Hearing Team
Staff and Service was very professional
The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more enjoyable being able to join in conversations etc
23 April 2026
Reply from Freedom Hearing
Hi there,
Thank you so much for sharing your wonderful experience. It’s especially rewarding to know your hearing aids are making such a positive difference in your day-to-day life and helping you enjoy conversations again!
We look forward to seeing you again soon!
Warm regards,
Salena
The Freedom Hearing Team
The staff were so friendly and helpful…
The staff were so friendly and helpful in every way
23 April 2026
Reply from Freedom Hearing
Hi Warren,
Thank you for your lovely feedback. We’re so happy to hear that you found our team friendly and helpful throughout your visit!
All the best,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Maxwell,
Thank you so much for your feedback! We're glad to hear you had a smooth and positive appointment.
Warm regards,
Salena
The Freedom Hearing Team
Service was great and all was explaind…
Service was great and all was explaind very clear
13 April 2026
Reply from Freedom Hearing
Hi Anthony,
Thank you for your feedback. We’re really glad to hear you had a great experience with our team!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Loreto,
Thank you for your feedback! We're glad to hear you felt welcomed by our friendly team.
Sincerely,
Salena
The Freedom Hearing Team
The clinician was friendly easy to work…
The clinician was friendly easy to work with, knew what she was talking about.
16 April 2026
Reply from Freedom Hearing
Hi Lennard,
Thank you so much for sharing your positive experience with our team!
Warm regards,
Salena
The Freedom Hearing Team
Hearing aid yearly checkup
The girl who attended to me was very polite and respectful
She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me
She also arranged for a follow up appointment to ensure everything is working as it should
I couldn’t be happier
Thankyou
15 April 2026
Reply from Freedom Hearing
Hi Jennifer,
Thank you so much for your kind and thoughtful feedback. We’re thrilled to hear that your yearly check-up was such a positive experience.
We look forward to seeing you again soon!
Warm regards,
Salena
The Freedom Hearing Team
Very good service from the Freedom…
Very good service from the Freedom staff and excellent product knowledge and instructions for a good product.
14 April 2026
Reply from Freedom Hearing
Hi Roy,
Thank you so much for your feedback! We're happy to hear you had a positive experience with our team and that the hearing aids are working well for you.
Kind regards,
Salena
The Freedom Hearing Team
Very professional and stress free service.
After the initial consultation, hearing test with Freedom Hearing and external assessment by a hearing specialist, I was contacted promptly and an appointment made for fitting of hearing aids. The staff member explained every step of what was to happen at the fitting and how to use and maintain the hearing aids. I was given follow up appointments and able to ask any questions or have anything explained. Very good service.
15 April 2026
Reply from Freedom Hearing
Hi Allan,
Thank you so much for your kind words. We’re glad to hear that you found the process smooth and stress-free from start to finish.
It’s great to know our team was able to clearly guide you through each step and ensure you felt confident with your hearing aids and ongoing care.
We look forward to seeing you again in the future.
Warm regards,
Salena
The Freedom Hearing Team
The staff were very welcoming and any…
The staff were very welcoming and any questions I had, they answered.
13 April 2026
Reply from Freedom Hearing
Hi Engela,
Thank you for your feedback! Providing a comfortable and supportive experience is very important to us, so it’s great to know we met your expectations.
All the best,
Salena
The Freedom Hearing Team
Responsible commited They have been looking out for my needs
They have been looking out for my needs
9 April 2026
Reply from Freedom Hearing
Hi Rodney,
Thank you for your feedback. We truly appreciate your trust in us and look forward to seeing you again in the future.
Warm regards,
Salena
The Freedom Hearing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.