Smart Wellness Reviews 709

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and swift delivery service, often noting that products arrive much faster than expected, even for regional deliveries. People are also very satisfied with the quality of the products, finding them to be exactly as described and effective for their needs. The ordering process is frequently highlighted as simple and straightforward, and the overall service, including communication, is described as excellent. However, some customers experienced issues with the delivery service, such as packages not arriving or not receiving tracking information. A few other people also felt that certain products, like a blood pressure monitor, did not provide consistent results or that an adaptor received was not functional.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the swift... See more

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the products as... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the speed and efficiency of the... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the speedy, efficient, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved EOFY $ALE ! Good communications and speedy dispatch - important when you are in pain waiting for devices to arrive at your door to alleviate pain :) Omron HVF021 Tens Therapy Device s... See more

Rated 5 out of 5 stars

I appreciated that the shipping was in the price and that delivery was so surprisingly swift. I also appreciated the courtesy of the inclusion of the good quality batteries. Was not expected. As t... See more

Rated 5 out of 5 stars

I recently purchased two products online from Smart Wellness. I was given their contact details by my pharmacy for the replacement of a part for an Omron product. I found their website very accessibl... See more

Rated 5 out of 5 stars

I spoke to Sandra over the telephone and ordered a QF pedometer as I had subjected my previous model to a Westinghouse washing machine. (It was clean but no longer worked). I let her know that I was... See more


Company details

  1. Medical Supply Store

Written by the company

Smart Wellness is an online shopping destination established to meet a growing market demand for high quality, high tech health and wellbeing products. Smart Wellness uses smart technology to help people manage their various health concerns. People of all ages can benefit from our wide range of products and appreciate our commitment to a hassle-free, value for money online shopping experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

709 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and good value

I appreciated that the shipping was in the price and that delivery was so surprisingly swift.
I also appreciated the courtesy of the inclusion of the good quality batteries. Was not expected.
As to the HEM361T Elite, emphatically an upgrade from my old Omron model. Quite glad that my tame male brush turkey took exception to my old model and kicked it around when I left it out on my deck - left me doubting its variable readings.
Very good value purchase for someone trying to get a handle on their cardiovascular health. Can also entertain visitors with it!

2 May 2026
Rated 5 out of 5 stars

Easy to navigate on line store

Easy to navigate on line store. Best prices (although I missed the sale price of $99) Exactly what was needed and a great range of options. dispatched quickly and received very quickly>

13 April 2026
Rated 1 out of 5 stars

Still haven’t received it,

Still haven’t received it,
Courier turned up when I want home,
Hasn’t left a card to let me know where to pick my item up. I did get an email saying it was going to be at a post office, but it didn’t say which one, only that it’s going to be put into one of those confusing lockboxes. I will chase it up tomorrow.

29 March 2026
Smart Wellness logo

Reply from Smart Wellness

Hi Brent, the delivery would have been left at your local post office but I will have our Customer Service team follow up ASAP to confirm - they will be in contact with you.

Rated 5 out of 5 stars

I am very happy with Smart Wellness

I am very happy with Smart Wellness. Excellent quality product. I purchased the Omron Electronic Nerve Stimulator HV-F128 to help with a bulging disc that’s touching a nerve in my lower back. Using it every day and I do believe it’s helping. Smart Wellness were very quick with despatch and it was a great price. I would recommend them.

22 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look