Loved EOFY $ALE ! Good communications and speedy dispatch - important when you are in pain waiting for devices to arrive at your door to alleviate pain :) Omron HVF021 Tens Therapy Device s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciated that the shipping was in the price and that delivery was so surprisingly swift. I also appreciated the courtesy of the inclusion of the good quality batteries. Was not expected. As t... See more
I recently purchased two products online from Smart Wellness. I was given their contact details by my pharmacy for the replacement of a part for an Omron product. I found their website very accessibl... See more
I spoke to Sandra over the telephone and ordered a QF pedometer as I had subjected my previous model to a Westinghouse washing machine. (It was clean but no longer worked). I let her know that I was... See more
Company details
Written by the company
Smart Wellness is an online shopping destination established to meet a growing market demand for high quality, high tech health and wellbeing products. Smart Wellness uses smart technology to help people manage their various health concerns. People of all ages can benefit from our wide range of products and appreciate our commitment to a hassle-free, value for money online shopping experience.
Contact info
626 Lorimer St, 3207, Fishermans Bend, Australia
- 0419344274
- thomaswatson@jadavey.com.au
- smartwellness.com.au
4.8
Excellent
709 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pedometer easy to set up and use
Pedometer easy to set up and use. Due to wet weather I haven’t been able to take extended walks yet.
6 May 2026
Very easy website to navigate.
I found the website very easy to navigate and the purchasing process was very easy. The delivery time was very quick for such an important item.
6 May 2026
Reliable and good value
I appreciated that the shipping was in the price and that delivery was so surprisingly swift.
I also appreciated the courtesy of the inclusion of the good quality batteries. Was not expected.
As to the HEM361T Elite, emphatically an upgrade from my old Omron model. Quite glad that my tame male brush turkey took exception to my old model and kicked it around when I left it out on my deck - left me doubting its variable readings.
Very good value purchase for someone trying to get a handle on their cardiovascular health. Can also entertain visitors with it!
2 May 2026
Easy to navigate on line store
Easy to navigate on line store. Best prices (although I missed the sale price of $99) Exactly what was needed and a great range of options. dispatched quickly and received very quickly>
13 April 2026
Super quick and secure delivery.
10 April 2026
Most porofessional service.
24 March 2026
Delivery is quick
Delivery is quick. The product is right as on your site. Excellent. Keep it up!
2 April 2026
Still haven’t received it,
Still haven’t received it,
Courier turned up when I want home,
Hasn’t left a card to let me know where to pick my item up. I did get an email saying it was going to be at a post office, but it didn’t say which one, only that it’s going to be put into one of those confusing lockboxes. I will chase it up tomorrow.
29 March 2026
Reply from Smart Wellness
Hi Brent, the delivery would have been left at your local post office but I will have our Customer Service team follow up ASAP to confirm - they will be in contact with you.
The web site was easy to use & provided…
The web site was easy to use & provided detailed information regarding the product I purchased. Delivery was prompt & the item was packaged well.
31 March 2026
Customer feedback
Provided good feedback on the product friendly response to my enquires and product arrived on schedule as stated…
30 March 2026
Service was extremely fast considering…
Service was extremely fast considering our location.
23 March 2026
Super quick delivery
Super quick delivery. Product is working well ( it has only been a few days )
23 March 2026
I am very happy with Smart Wellness
I am very happy with Smart Wellness. Excellent quality product. I purchased the Omron Electronic Nerve Stimulator HV-F128 to help with a bulging disc that’s touching a nerve in my lower back. Using it every day and I do believe it’s helping. Smart Wellness were very quick with despatch and it was a great price. I would recommend them.
22 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.