Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
The staff and service provided was excellent. Very informative and explained in laymen’s terms. The whole experience was so easy and relaxed and the hearing aids provided have made life so much more e... See more
Company replied
I went in to have moulds of my ear canals taken Vicki was really nice to deal with and professional while not waisting time. The only issue I have was the three cancelled appointments that I had book... See more
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Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Pleasant experience very helpful staff
18 May 2026
Professional and caring
The clinician was very professional and caring in her handling of my appointment. She ran the hearing test and discussed the results with me before also fixing the settings on my hearing aids which were not set at the correct volume. The visit was well worth the effort.
21 May 2026
Reply from Freedom Hearing
Hi Stephen,
Thank you for your thoughtful feedback. We’re happy to hear that you had such a professional and caring experience with our team.
We truly appreciate your kind words and look forward to assisting you again in the future!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Frank,
Thank you so much!
Regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi William,
Thank you for your kind words!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Richard,
Thank you for your feedback! We're glad to hear that you had a lovely experience with our team!
Regards,
Salena
The Freedom Hearing Team
Good service.
21 May 2026
Reply from Freedom Hearing
Hi Rodney,
Thank you so much!
Regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Kevin,
Thank you for your feedback. We’re so pleased to hear that everything was explained clearly and that you had a positive experience!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Jean,
Thank you for your kind feedback!
Sincerely,
Salena
The Freedom Hearing Team
Good customer service
13 May 2026
Reply from Freedom Hearing
Hi Brian,
Thank you so much for your feedback!
Regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Midolfo,
Thank you for your feedback!
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Craig,
Thank you for your lovely feedback! We're glad to know you had a positive experience with our friendly team.
Warm regards,
Salena
The Freedom Hearing Team
Friendly and attentive service
Friendly and attentive service. Helping me with my problem. Showed me that you are here to help.
4 May 2026
Reply from Freedom Hearing
Hi Van,
Thank you for your kind feedback. We’re happy to hear that we were able to assist with your concerns and that you had a positive experience with our team.
If you have any questions or require further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Gordon,
We really appreciate your feedback. It’s great to hear our team was helpful and easy to deal with.
Kind Regards,
Orlando
The Freedom Hearing Team
Very helpful easy to understand…
Very helpful easy to understand information and very polite technician to assist and all the questions
14 May 2026
Reply from Freedom Hearing
Hi John,
We really appreciate your feedback. It’s great to hear you found the information easy to understand and that our team was able to assist you in a polite and helpful manner.
Kind Regards,
Orlando
The Freedom Hearing Team
The detailed hearing test
The detailed hearing test. I felt great.
The audiologist Mr Chun was kind and helpful in explaining things to me.
7 May 2026
Reply from Freedom Hearing
Hi Deborah,
We really appreciate your review. It’s great to hear your hearing test was a positive experience and that Chun-Yao was able to explain things in a helpful and supportive way.
Kind Regards,
Orlando
The Freedom Hearing Team
Best most consistantly great service…
Best most consistantly great service super friendly staff always willing to help.
7 May 2026
Reply from Freedom Hearing
Hi Geoff,
We really appreciate your kind words. It’s great to hear our team has made each experience positive and that you’ve found our staff friendly and always willing to help.
Kind Regards,
Orlando
The Freedom Hearing Team
Hearing aids
From my first appointment, staff guided me through what I was to experience and expectations. Having hearing aids has helped me to become more active in the community being able to interact and communicate with others. Having the confidence to hold a conversation and hear more clearly what others are saying. Staff were great in the process of my various appointments to fitting of hearing aids. Highly recommend being tested and accepting advice.
13 May 2026
Reply from Freedom Hearing
Hi Allan,
Thank you for taking the time to share such a thoughtful review. It’s wonderful to hear that our team was able to guide you through the process from your first appointment through to the fitting of your hearing aids.
We’re especially pleased to know that your hearing aids have helped you feel more confident, connected, and able to communicate more clearly with those around you. It means a lot to us to hear that your experience with our team has had such a meaningful impact.
Sincerely,
Orlando
The Freedom Hearing Team 😊
Good but not great had a appointment…
Good but not great had a appointment but had to wait 40min
6 May 2026
Reply from Freedom Hearing
Hi Steven,
Thank you for your feedback, though we’re sorry to learn about the wait time you experienced.
We understand how valuable your time is and appreciate you bringing this to our attention. Your feedback helps us improve our service and appointment experience for all clients.
Thank you again for your patience and understanding. If there is anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
Salena
The Freedom Hearing Team
Freedom hearing was very professional…
Freedom hearing was very professional and knowledgable. They explained everything and made my experience enjoyable.
7 May 2026
Reply from Freedom Hearing
Hi Bronwyn,
It’s wonderful to hear your experience was enjoyable and that everything was explained clearly. Thank you for your kind feedback.
Sincerely,
Orlando
The Freedom Hearing Team
friendly and helpful staff
4 May 2026
Reply from Freedom Hearing
Hi Gerry,
Thanks for your kind feedback. It’s great to hear our staff were friendly and helpful.
Sincerely,
Orlando
The Freedom Hearing Team
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