First Aid Kits Australia (part of Primivo Group) Reviews 

8,023
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,012 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be good value and well-suited for various situations, from personal use to workplace needs. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the user-friendly website. Reviewers often mention the excellent pricing, with competitive deals and sales making purchases even more appealing. The delivery service receives widespread acclaim for its speed and efficiency, with many orders arriving much quicker than expected and well-packaged. However, some people were dissatisfied with specific product details, such as a resuscitation mask not being ready for immediate use, which could be critical in an emergency.

What people talk about most

Product

People report positive experiences with product, often highlighting good quality and reasonable prices, with... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and simplicity.... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be reasonably priced,... See more

Quality

Clients share positive opinions on quality, with many reviewers pleased with the product quality and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stocked up during their EOFY sales so value for money was great! Super fast shipping and great communication. Not my first time buying from this company, and won't be my last. Couldn't be happier wit... See more

Company replied

Rated 5 out of 5 stars

Can’t fault First Aid Kits Australia. Good prices on quality products, a nice range of pre-packed kits for all situations, such quick dispatch and delivery, and the orders are always correct despite o... See more

Company replied

Rated 5 out of 5 stars

I am currently updating my car emergency kit. Sadly, I have not had an opportunity to test drive my emergency kit as: 1. no legit emergency as yet. 2. rehabilitation of 25 year kit not compl... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a box of wound dressings, and I cannot speak more highly of First Aid Kits Australia. Great products, and super-fast postage, our order was on our doorstep in two days. We are ve... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,023)

1,926 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

The first aid kits arrived on time, were well stocked, and are of excellent quality. The ordering process was easy, delivery was prompt, and we are very happy with our purchase. Highly recommended.

2 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, MC!

Rated 5 out of 5 stars

Fast service

Fast service, easy to navigate site, quick reference for guidelines for type of kit needed for my needs. Well priced

8 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Sonya!

Rated 3 out of 5 stars

In regards to my experience

In regards to my experience - I love the equipment - it looks very sturdy and easy to decipher. It would be nice to have a 'how to use' booklet in the kit. The length of time that it took to arrive was quite lengthy also.. Product price was great and to be provided with a small First Aid kit was wonderful. Both devices will stay together and will provide a top class result. So thank you.

8 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Thanks for your feedback, Astrid. We will look into your suggestion.

Rated 5 out of 5 stars

quick

quick, good product and not expensive

1 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Glenn!

Rated 5 out of 5 stars

Fast, Reliable Service and Quick Delivery

First Aid Kits Australia provided excellent service. Our order was processed quickly, and the products arrived very fast. We really appreciate the prompt turnaround and would happily recommend them to others.

27 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, James!

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate, products easily found, reasonably priced. Overall the process was easy

26 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Beth!

Rated 5 out of 5 stars

Products arrived quickly

Products arrived quickly, as ordered. Great pricing as well.

26 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review!

Rated 5 out of 5 stars

Great product

Overall great product, got exactly what I paid for

29 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Zak!

Rated 5 out of 5 stars

The website made it so easy to order…

The website made it so easy to order exactly what I needed for my organisation. Delivery was very fast and packaged really well.

5 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Danni!

Rated 5 out of 5 stars

Excellent website

Excellent website, not always the best price but sometimes a one stop shop and comprehensive range outweigh the competition.
Sales follow up and the sales process was excellent 👍

5 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Wazza!

Rated 5 out of 5 stars

Good range

Good range. Logical website. Reasonable prices. Easy ordering and fast delivery.

4 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Barry!

Rated 5 out of 5 stars

easy to deal with

easy to deal with

2 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Robert!

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