First Aid Kits Australia (part of Primivo Group) Reviews 7,829

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,034 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be excellent and exactly what they needed for various situations. The pricing is frequently highlighted as very reasonable and competitive, with many appreciating the great value received. Reviewers also consistently commend the fast and efficient delivery service, often noting that orders arrive much quicker than expected and are always correct. The ordering process is described as smooth, easy, and efficient, supported by a user-friendly website that makes finding and purchasing items straightforward. However, some customers also noted minor issues, such as a broken zip on a kit or bandages that occasionally become unstuck. A few other people also felt that product descriptions could be clearer regarding sizes, leading to incorrect purchases, and one reviewer experienced a significantly delayed order for an AED machine with poor communication.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as high quality,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Price

Customers consistently report positive experiences with pricing, finding products to be fair, reasonable, and... See more

Order

People report positive experiences with order, praising the ease of online ordering and efficient payment... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault First Aid Kits Australia. Good prices on quality products, a nice range of pre-packed kits for all situations, such quick dispatch and delivery, and the orders are always correct despite o... See more

Rated 5 out of 5 stars

Every item I have purchased for my home and work, updating my own first aid kit and getting the AED installed at work. First Aid Kits Australia have had exactly what I needed, I only have one issue I... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a box of wound dressings, and I cannot speak more highly of First Aid Kits Australia. Great products, and super-fast postage, our order was on our doorstep in two days. We are ve... See more

Company replied

Rated 5 out of 5 stars

First Aid Kit Australia provides a fantastic service. We are able to easily find everything we need to keep our first aid kits fully stocked. Their fast and reliable delivery helps us ensure we remain... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Rated 3 out of 5 stars

I was expecting a bit more from the kit…

I was expecting a bit more from the kit that was delivered for the price.

25 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Thanks for your feedback, Peter.

We aim to list all components (first aid supplies) included in each kit on our website as well as size etc.

We have a generous refund policy, so, please feel welcome to give our friendly team in Brisbane a call on 1300 785 541.

Rated 5 out of 5 stars

Good experience

Good price, selection and fast shipping.
I will recommend this site to others looking to stock up on med supplies.

Thanks!

25 May 2026
Rated 5 out of 5 stars

Recieved as ordered

Recieved as ordered, quick delivery

25 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jill!

Rated 5 out of 5 stars

Great communication about expected…

Great communication about expected timeline for delivery. Follow up on delivery great too.

22 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Susan!

Rated 5 out of 5 stars

Easy to order

Easy to order, great communications, fast delivery.

22 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Tania!

Rated 5 out of 5 stars

Delivery was fast.

Delivery was fast, so that is a great bonus.

22 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Tracy!

Rated 5 out of 5 stars

Fast delivery and great communication

Fast delivery and great communication. Kit appears comprehensive and well laid out in individual see through "pockets" within the backpack.

23 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Stephen!

Rated 5 out of 5 stars

Ordering online was easy

Ordering online was easy, and delivery was prompt with tracking provided.

22 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Helen!

Rated 5 out of 5 stars

Very good product

Very good product, and received immediately. The end of year financial sale meant I could upgrade my first kits at a very affordable price. Thank you

22 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Matthew!

Rated 4 out of 5 stars

Prices were significantly cheaper than…

Prices were significantly cheaper than other outlets due to the EOFY sale. Hard to find wound dressings in physical stores (nos. 13, 14, 15) so glad they offered them here. Arrived promptly. Would have liked to seen more variety in terms of products especially if there were any that were Australian made as I’d have paid a premium as I don’t know if the products I’ve paid are as good.

21 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review!

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