Financial Resolutions Mortgage Brokers Limited Reviews 112

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, approachability, and helpfulness, making the entire process feel much easier and less stressful. The service provided is frequently highlighted as professional and patient, with many appreciating the proactive approach and quick responses to queries, often anticipating unasked questions. Reviewers consistently mention the staff's extensive knowledge and willingness to go above and beyond, ensuring a smooth and stress-free experience, particularly for first-time buyers and during remortgaging. Many customers have used the services for years, trusting the company to provide excellent advice and support, making complex financial processes straightforward and efficient. The communication is frequently described as prompt and clear, with staff always available to explain options and provide timely updates, ensuring customers feel confident in their decisions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the full support received from start... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and availability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with the service provided by our broker, David. From the very beginning, he guided us through every step of buying our home with professionalism and patience. Without him, we h... See more

Rated 5 out of 5 stars

David helped us through the entire process as first time buyers and has handled our mortgage renewals over several years since. We wouldn't use anyone else. He's incredibly proactive - answering impor... See more

Rated 5 out of 5 stars

David made buying our first home an incredibly easy process. He took on a lot of the burden and explained every step of the process to us in simple terms, making the whole thing very streamlined. On t... See more

Rated 5 out of 5 stars

David is an absolute pleasure to deal with! He is extremely knowledgeable and nothing is too much trouble. We were kept up to date throughout. We cannot recommend David enough and will be using his... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Insurance Advisers in Hertfordshire and Kent | Financial Resolutions | Financial Advice in Hertfordshire and Kent| Insurance | Mortgage


Contact info

4.9

Excellent

TrustScore 5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Service - First Time Buyer

I first approached David for mortgage and first time buyer advice in 2019. Despite not being in a position to buy at the time, David still took the time to talk through my financial position and options available. I left with a much better understanding of the processes involved, and the steps I could take to improve my finances and mortgage options. I remained in contact with David over the following years as my financial positioned changed, and he continued to provide valuable knowledge and guidance.

In 2025 I finally found a suitable property, and the support I had received from David in previous years meant there was no hesitation to contact him to help secure a mortgage. As a first time buyer, and buying a new build property, it felt like there was a lot to do - but David took all the stress out of the process. From arranging the mortgage in principle, to talking through options for conveyancing and income protection, David took the time to talk through all the steps and options available, helping me navigate my home buying journey. David was happy to answer any questions I had and was always willing to talk through options in detail. He provided timely updates and regular communication throughout the process - and was quick to help provide solutions whenever challenges arose - nothing was ever too much trouble.

I have no hesitation in recommending David and will certainly be using him again when it's time to remortgage.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

remortgage

Both my husband and I had a really good experience working with David on our remortgage. David is extremely efficient. His communication is fantastic and he kept in contact and provided us with updates regularly during the whole re-mortgage process.
We were most definitely in safe hands with David who ensured we received the best possible product for our re-mortgage. We feel very lucky to have been recommended David and we look forward to working with him again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage advisor

I had an excellent experience working with David as my mortgage advisor. He was knowledgeable, patient, and always willing to explain every step of the process in a clear and reassuring way. His communication was prompt, and he consistently went above and beyond to make sure I felt confident in my decisions. Thanks to David’s guidance, the entire mortgage process felt smooth and stress-free. Highly recommend!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough!

I cannot recommend David enough! He has been incredible helpful and knowledgeable throughout the whole process, both setting up my mortgage a few years back and now renewing it.
He’s made a potentially stressful process very easy and straightforward for me and I’ll definitely be referring to him again in the future.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very informative

David is very informative, responsive and knowledgeable! Highly recommend and will certainly go back to in the future.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend David

I’ve used David for my mortgage services since I bought my first house and since then he’s helped me with two new purchase and four remortgages - my most recent in Sept 2025. He takes the stress out of the process and keeps things simple and efficient. Highly recommend

1 October 2025
Unprompted review
Rated 5 out of 5 stars

David never fails to deliver

David never fails to deliver, this is the 3rd mortgage we have used him on and 4-5 friends have all used of the back of our recommendation who have all thanked me for introducing him to them. I wouldn’t and won’t go anywhere else.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Beyond excellent!!!!

David is an absolute pleasure to deal with!
He is extremely knowledgeable and nothing is too much trouble. We were kept up to date throughout. We cannot recommend David enough and will be using his services again as well as our family and friends.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

We have been using David's services for…

We have been using David's services for almost a decade, and we have never been disappointed. He is always available to help and advise with any form of financial concerns. David always goes above and beyond to ensure we are happy. We highly recommend Financial Resolutions.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

This is the 2nd time i have used David…

This is the 2nd time i have used David and what can i say he is very helpful and looks after your interest he sorted out the best deals for what i needed and nothing was a problem always easy to get hold of and when i was not sure of something he knew the answers i highly recommend him for his services

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

David is extremely helpful and actually willing to help. I've sent him a few cheeky emails regarding areas outside of a mortgage and have always received good advice.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

David has helped both myself and other friends/families for years with our mortgages. He has always been so informative and helpful with all of the process. Would highly recommend.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

David made buying our first home an…

David made buying our first home an incredibly easy process. He took on a lot of the burden and explained every step of the process to us in simple terms, making the whole thing very streamlined. On top of that, he is a lovely person - constantly checking in on us and being very personable. We are so grateful for his help and would definitely recommend him to anyone. Thanks again!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

We couldn’t be happier

We couldn’t be happier with the service provided by our broker, David. From the very beginning, he guided us through every step of buying our home with professionalism and patience. Without him, we honestly wouldn’t have known where to start. He was always kind, approachable, and incredibly helpful, always available whenever we had questions or needed support. He also gave us valuable advice that made a real difference throughout the process. Thanks to David, everything felt so much easier and less stressful. We are truly grateful and highly recommend him to anyone looking to buy a home.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend FinRes

David was very helpful, knowledgeable and communicative. He took the time to talk me through all the options and steps for mortgages, gave regular updates, always responded very quickly, and got everything done on schedule. Highly recommend Financial Resolutions.

6 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look