Boon Brokers Reviews 1,122

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick response times and efficient handling of inquiries. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and guidance provided. However, some customers experienced delays, with one reviewer mentioning a mortgage offer being unreasonably delayed for over a month. A few other people also felt that the initial positive experience deteriorated, leading to a prolonged process and eventual inability to secure a suitable lender.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional support received. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received. Every question we had was an... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure u... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker
  3. Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was recommended Kathryn by a family…

I was recommended Kathryn by a family member. Wow an amazing service. Prompt professional service at all times. I was not sure if I would be able to get a mortgage but Kathryn was able to explain my options and recommend the best way forward.
My mortgage was arranged within days.
I woukd highly recommend!!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

What’s not to like?

We contacted Boon Brokers for an Equity Release mortgage and benchmarked with both direct providers and other Brokers.

The service and advice that we got from Lucinda was exceptional and more comprehensive and straightforward than any others we spoke to.

Hence we have no hesitation in giving our unconditional recommendation for Boon Brokers

Thank you very much!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, approachable and practical guidance

Jay was really quick and helpful every step of the way. I've now re-mortgaged and worked out additional borrowing for a home renovation. He was consistently monitoring the market to see if there was a better opportunity along the way and quick to jump on a call to talk through my options. Would absolutely recommend Jay.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, responsive and efficient

I’ve used Boon Mortgage Brokers several times now and have always been impressed by their professionalism, efficiency and excellent service. The team is polite, knowledgeable and proactive, and they’ve consistently delivered positive outcomes for me.

A special mention for Lucinda, who is an absolute pleasure to work with. She is friendly, highly responsive, and keeps everything moving even when there are bumps in the road. Her communication and support make what can be a stressful process feel much easier.

I wouldn’t hesitate to recommend Boon Mortgage Brokers to anyone looking for reliable, professional mortgage advice and support.

13 April 2026
Rated 5 out of 5 stars

Excellent service

Excellent service! Jay from Boon Brokers has been my main point of contact through this experience of trying organise my first mortgage as a first time buyer and Jay couldn’t have made it easier. He took time to talk me through every step and went above and beyond throughout the whole process. Highly recommend

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Boon Brokers

Would highly recommend Boon Brokers. Jay Blackaby was fantastic from start to finish. He kept me fully in the loop and responded to my enquiries quickly. I received my mortgage offer within a week. He also tailored the right insurance policies for me at a great deal.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Lucinda was fantastic 👏

Lucinda was fantastic 👏

We have used boon brokers on two occasions now, initially with Gerard 5 years ago and now lucinda for a house move, we will be back to remortgage in another 2 years. Lucinda was very knowledgeable and provided us with expert guidance.

Thankyou
Rees and Amber Barnes.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Jay Blackaby assisted us with our…

Jay Blackaby assisted us with our remortgage after helping us two years prior with the mortgage for our house purchase. He found us a great deal and got it through quickly to lock in the rate. Both times we have had Jay assist us he has been very helpful, concise and quick to respond.

7 April 2026
Rated 5 out of 5 stars

Great service provided

During the process of remortgaging Lucinda has been so helpful, happy to answer any questions and everything has been so quick! We will definitely continue to use Boon Brokers in the future. Thank you so much!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and helpful mortgage brokers

Kathryn at Boon Brokers has been very proactive and helped us find a great mortgage offer. She is very quick to respond when we have sent emails and has always been very helpful. We've been using Boon Brokers since we first bought our flat in London 4 years ago and have already used them twice to remortgage. We are very happy with their service!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Stress free mortgage

Can't recommend Boon Brokers highly enough. They were suggested to us by a family member as we were buying our first home in Hertfordshire. Adam was incredibly helpful with explaining everything, and he was able to quickly lock us in to a good deal. Thank you so much Adam and Boon Brokers!

18 March 2026
Rated 5 out of 5 stars

Fully recommend!

Kathryn was an exceptional broker for us and did a fantastic job in securing our mortgage offer.

We made it clear early on in the process that we’d need a bit of hand holding and everything explained to us in full - and Kathryn did exactly that!

We fully recommend Kathryn and Boon Brokers!

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful service. Bad communication

I contacted Boon and was handed to Jay. At first he seemed nice and helpful but that deterorated quickly.

I was trying to get the process started before Christmas last year and began in early November. At first I was told it was no problem and could have an offer by the following week.

I asked to wait a couple weeks to make my account look better. "no problem" he said. When I try to continue the process, Jay doesn't answer emails, when I call he's not available and doesn't call back. It comes to Thursday 3 weeks in a row and then he's "not in" Friday. Then the year is over. In January we reconvene, only to be told eventually I need a specialist lender and they can't help me. Awful.

Went to another Broker and am now waiting to complete, all within about 6 weeks.

15 January 2026
Unprompted review
Boon Brokers logo

Reply from Boon Brokers

Hi Shane,

We’re so sorry to hear about your review. Our aim is to provide an outstanding service to all clients, as reflected in our other reviews, so we will investigate your case thoroughly to see what could have been done better.

From an initial review of your file, we can see that there were delays caused by awaiting documents and the Christmas break. The Christmas break is an important time for our broker team to unwind, but we appreciate the frustration. Subsequently, the first week following the break is sadly always challenging due to the backlog.

Enjoy the rest of your day and thank you for the feedback.

The Boon Brokers Team

Rated 5 out of 5 stars

Excellent

Excellent, efficient, friendly and professional service once more from Lucinda.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Jay provided an excellent service and support, especially when the lender requests became challenging. Highly recommended.

26 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look