EuropaFoodXB (Le Supermarche) Reviews 

437
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the extensive range of products, making it easy to find unique international and French items often unavailable elsewhere. Consumers frequently highlight the excellent quality of goods, which arrive fresh with good best-before dates, protected by careful and robust packaging. Many also appreciate the straightforward ordering process and the dependable delivery service, noting that orders are typically prompt and arrive as scheduled. However, some people mentioned occasional issues with delivery, specifically citing delays or problems encountered with the courier service. These instances sometimes resulted in orders, including temperature-sensitive items, arriving later than expected, causing inconvenience for customers.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the availability of items not easily found... See more

Delivery service

Customers consistently report positive experiences with delivery service, highlighting promptness, good... See more

Quality

Consumers find quality to be positive, with many praising the high quality of food items, such as mineral... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, with many praising the great service, fantastic food, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, fantastic food, well packaged and delivered within the time frame given. Goods are more expensive than in France (understandably), but it will always be cheaper than going to France.... See more

Rated 5 out of 5 stars

I was so excited when I found my favourite non Uk items available at a competitive price . My first order had 3 items missing as they were not in stock for my delivery date. Quality of everything and... See more

Rated 5 out of 5 stars

Had a good experience with my first order to EuropaFood's online store. There was an issue processing my payment, but they phoned and resolved it. The jars of coffee I ordered were extremely well pack... See more

Rated 5 out of 5 stars

Great trader with a wide range of products available on the website. Ordering is easy and delivery costs are reasonable. Some products are quite expensive, but to get things here in the UK that are... See more

Company replied


Company details

  1. Supermarket
  2. Dairy Store
  3. Food Products Supplier
  4. Italian Grocery Store
  5. Wholesale Food Store

Written by the company

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

437 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(437)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Experience and I’m impressed

My first shop and I’m so very pleased ! Ordered some items for a themed party. Was kept up to date regarding delivery so thought it was via courier. I Hadn’t expected a bagless delivery as I thought it would be arriving in a box ! The driver was amazing! Gave me bags and helped packed them
Items look excellent quality and I’ve already recommended to family and friends ! I’ll definitely be back ! A really great experience … thank You

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Delicious Bonne Maman cakes and…

I ordered several Bonne Maman cakes and biscuits. They're all delicious and delivered on time. One item, a bar of chocolate wasn't sent but they didn't charge me for it so I guess it was unavailable. All in all, great service.

30 June 2024
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL, it is to good to be true!

Be careful, don't trust the pictures, description or delivery weight. It seemed to good to be true and believe me it was! Bit of a rip off to be honest. Delivery was fast but also a rip off! Not worth the battle with Customer service by the look of it. I will definitely not be entertaining any more products or purchases from this site!

18 June 2024
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Hi Ben, I am sorry to hear about your experience. We have checked our records. We don't have any messages/ emails apart from our email to you that your card was declined. Please, can you kindly get in touch with our customer service

Rated 5 out of 5 stars

Chapeau!

It's really good that they can even supply fresh (French in my case) food items outside of London but the lengths they go to to pack them for transit are exemplary. The ice cubes hadn't even defrosted. And all fresh items I ordered are within date too!
All I can say is "chapeau" !

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Very good shopping experience

Very good shopping experience. It’s a place you can order some good items not available at local supermarkets. The staff called when one item is back ordered and discussed about the delivery date. Emails were sent before the delivery. All items arrived on nice condition. Will buy from them again.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing shop!

What an amazing shop!
i forgot to add a few items, and they were so helpful and i did manage to add them after i made the order.
they were so friendly and nice.
prices are fair too.
i will be ordering again
thank you!
sharone argove

23 May 2024
Unprompted review
Rated 1 out of 5 stars

False advertising, poor customer service, false delivery time

Ordered an item today Order Number is 410991. The item was due to be delivered on the Wednesday - arrived a day late no communication on the item arriving late

The item also was advertised as being a six bottle Volvic screenshots below

The item arrived as one bottle. Have asked for a refund the WORSE possible customer service have been dealing with someone called Kat

If you are based in the UK would recommend not buying from them - customer service is non existent and false advertising

30 May 2024
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Aqeel Rafiq,

We want to clarify a few points regarding your order, your review on Google, and any other platforms you may decide to use.

You ordered 15 individual bottles of Volvic 1L. These could not have been delivered in packs of 6 as the price is stated per bottle, not per pack. The description accurately corresponds to the products advertised. The number of liters was clearly indicated on both your order and invoice.

Regarding your claim that our customer service is nonexistent, we strongly disagree. We are here to assist you, as evidenced by our interactions. However, we do not tolerate abusive language towards our staff. Referring to our colleague with derogatory terms and using offensive language is unacceptable.

Additionally, if you find yourself frequently frustrated or confused, you might consider consulting the NHS for advice. They offer services free of charge and are known for their remarkable support.

Thank you for your understanding.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Great shopping experience

Securely wrapped items, no damage to fragile biscuits at all. Delivered as per instructions, thank you so much. Clear and timely correspondence regarding order and expected delivery. Great experience all round - thank you Europafood - I will not hesitate to order from this company again.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

great ordering

great ordering, delivery was on time, customer service very helpful when i called. very happy to recommend them!!

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Always appreciated

Always appreciated . Excellent communication…patient , helpful and knowledgeable about produce . Delivery process is superb…never any problems . Thank goodness I found them .!

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Good prices and responsive customer service

Good selection of French items and reasonable prices. Postage was quick and also a reasonable price (to outside London). There was a mix-up with a couple of my items, but the correct ones were immediately sent out when I pointed out the mistake. Great to find a place I can get things I’m missing from France, and very happy to order from them in future.

4 April 2024
Unprompted review

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