Savannah from the Customer Care Team was excellent. I reached out about a price difference on a recent order, and she handled it promptly and clearly — walking me through the price match policy and pr... See more
Company replied
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Review summary
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I am beyond impressed with my experience with Dream Pairs! High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right ou... See more
Company replied
UPDATE: Customer Service subsequently refunded my purchase without requiring a return and reached out offering a replacement for free. I sincerely appreciate the follow-up and additional effort to e... See more
Company replied
I received a pair of worn shoes that I ordered from Amazon. I contacted Dreampairs and they issued a full refund!
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Company details
Written by the company
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contact info
9500 Railroad Ave, 07047, North Bergen, United States
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.0
Great
180 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am a member of the Super User Program…
I am a member of the Super User Program & I just received my first pair to review. I received black House Fluffy fuzzy memory foam slip ons & I love them! They are so soft & the flip flops with memory foam are so comfortable. I would highly recommend these slippers. My only negative is that they are made in China,
26 March 2022
Unprompted review
Reply from Dreampairs
Dear Kathie,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Thanks again for your support, and we look forward to serving you again soon!
Warm regards,
Dream Pairs Customer Care Team
What a fabulous company to participate…
What a fabulous company to participate with, when I became a member , I was allowed to pic my first pair, I received them almost immediately, and after wearing them I gave my feedback, this company is a 5 star company and I'm honored to be a member, if you love shoes and want to enjoy participating join Dream Pairs Shoes , I definitely recommend them 100/ per cent
23 March 2022
Unprompted review
Reply from Dreampairs
Hi sheri,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Pretty shoes- Bad Return Policy
They have some pretty shoes, but you will have to pay for return shipping if they don't fit or you don't like them. They claim that they will pay for return shipping if you are exchanging for a different size, but this is not true. I was told that I had to pay for shipping to return the shoes and place a new order for a different size. I have found that they run a little large. I have not tried the smaller size to see if they fit properly because I don't want to pay for shipping again if they don't.
15 March 2022
Unprompted review
Reply from Dreampairs
Hello Jill,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.
We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Sincerely,
Dream Pairs Customer Care Team
They sent me the wrong size and then…
I ordered 2 different shoes. They sent me the wrong size for one of them and then tried to finagle my refund, which is ridiculous. I protested and they gave me a full refund for that incorrect item, but I shouldn't have to fight to get my money back. However, when they do send the right size, it's a good value. I wouldn't order from them again though because I can't trust their operations and customer service. I literally almost got robbed.
10 November 2021
Unprompted review
Reply from Dreampairs
Hello!
Thanks for your feedback. We understand how frustrated when receiving the item in wrong size.
Normally we would rectify the situation after confirming the issue. Maybe there was some misunderstanding.
To ensure you have a great shopping experience, we would like to send you a new pair without charging you! You can easily be in touch with us either by emailing at contactus@dreampairshoes.com
or calling +1 (424) 275-9089 Monday - Friday, 11:00am - 6:00pm PST.
We hope to hear from you soon.
Best Regards,
Dream Pairs Customer Care Team
Bought kids shoes which fell apart in two months.
Bought kids shoes which fell apart completely after two months. Holes in the sides showed up after a month of light to moderate use. By the second month the body of the shoe was separating from the rubber rendering them unusable.
Sent an email regarding the poor quality assurance, but they never bothered to respond.
4 May 2021
Unprompted review
Reply from Dreampairs
Hi Adam,
Thanks for your feedback. We are truly sorry to hear about your experience with our product.
We appreciate you bringing the issue to our attention. We try to take every precaution to ensure that every shoe meets our quality assurance, but it clearly didn’t work this time. We have passed your feedback on to the manufacturer for quality reinforcement.
May I know which email address did you send email to? We tried to search your name in our email database but to no avail. If we received your email, we would have responded to you.
Could you allow us a chance to rectify the situation for you? We will do whatever it takes to get you taken care of. You can easily send an email to our support team via contactus@dreampairshoes.com. We would respond within 24 hours.
Look forward to receiving your message. We will offer you a satisfactory solution.
Take care and stay safe!
Best Regards,
Dream Pairs Customer Care Team
I can't believe I'm posting this over…
I can't believe I'm posting this over $9.13, I don't care if it's a dollar; you're still stealing money off my PayPal account! On July 7th Dream Pair took this amount. This is there email & ID on EBAY BE AWARE (they take money with no purchase off paypal); topshoesusinc (37116). I sent screen shots and they still ignoring me and unable to contact Ebay by phone yet. I ordered 2 pairs of there cheaply made shoes totaled $36.43, open 1 pair sent both back. They refunded me those two pair I ordered on June 20th. Received a email from PayPal for transaction for $9.13, I didn't authorize on July 7th! Why are you people stealing money from my account, it's still attached to my credit card.
8 July 2020
Unprompted review
Reply from Dreampairs
Hi Malisa,
Thank you for taking the time for this review. We really apologize for what happened.
We can totally understand how frustrated when you found your PayPal account was debited.
There must be some misunderstanding. As a seller of integrity, we put customer satisfaction as our top priority as always.
Could you allow us a chance to rectify the situation for you? We will do whatever it takes to get you taken care of. You can easily reach out to us via contactus@dreampairshoes.com.
Look forward to receiving your message. We will offer you a satisfactory solution.
Best regards,
Dream Pairs Customer Care Team
I love these sandals and think they are…
I love these sandals and think they are adorable. I am a standard size 7, with a normal width. These fit me fine and have been comfortable so far. If you have a wide foot or a thick foot, these might not be the shoe for you.
These shoes are also quite flat. This is not a problem for me, but if you require arch support, these are probably not for you.
I want to buy a second pair because they are that cute and comfy!I highly recommend these if you don’t want to spend so much money. Quality is good and you won’t break the bank.
4 July 2019
Unprompted review
Reply from Dreampairs
Hi Jerry,
Thank you for that awesome review! We are glad that you love the shoes. Your feelings and honest feedback motivate us to make Dream Pairs even better for you and other customers. We are constantly working on offering quality products for our customers.
Thanks again for shopping with us on dreampairshoes.com. Stay safe.
Best regards,
Dream Pairs Customer Care Team
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