Dreampairs Reviews 180

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's helpfulness, promptness, and willingness to resolve issues. Many people appreciate the smooth and stress-free shopping experience, with orders being handled efficiently and refunds processed quickly when needed. The quality of the products is often described as great, with many finding the shoes stylish, comfortable, and well-made. However, some customers also noted issues with product quality, receiving defective, used, or poorly made items that fell apart quickly. A few other people also felt that customer service was unhelpful or slow, particularly concerning refund processes, with some experiencing difficulties getting refunds to the correct payment methods.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the high quality, stylish... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and amazing... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the shoes as gorgeous, well-made,... See more

Order

Customers generally report positive experiences with their orders, often expressing satisfaction and an... See more

Refund

Reviewers mention positive feedback about refund, with many customers reporting quick and full refunds, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Savannah from the Customer Care Team was excellent. I reached out about a price difference on a recent order, and she handled it promptly and clearly — walking me through the price match policy and pr... See more

Company replied

Rated 5 out of 5 stars

I am beyond impressed with my experience with Dream Pairs! High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right ou... See more

Company replied

Rated 3 out of 5 stars

UPDATE: Customer Service subsequently refunded my purchase without requiring a return and reached out offering a replacement for free. I sincerely appreciate the follow-up and additional effort to e... See more

Company replied

Rated 5 out of 5 stars

I received a pair of worn shoes that I ordered from Amazon. I contacted Dreampairs and they issued a full refund!

Company replied


Company details

  1. Shoe Store

Written by the company

Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]


Contact info

4.0

Great

TrustScore 4 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

These shoes are too good to be true

These shoes are too good to be true! Comfort, stylish, and affordable prices!! In the past year I have ordered ten pairs of shoes. I am absolutely amazed at how comfortable the shoes are!!! When I stand on my feet all day, the Mary Jane pumps with a 2.8 heel allows me to look cute all day in heels! At my age I thought I would never be able to wear heels again. What scares me is that the prices are so affordable that this company may start to increase their prices!! I am retired and on a fixed income, and this company fits my life so well. From reading the reviews I see that most of the complaints are the return process. I have not had to return any shoes yet, but I am hoping they will fix this process before I have to return any shoes.

1 May 2023
Unprompted review
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Reply from Dreampairs

Hi Christina,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

Rated 5 out of 5 stars

I have worked with this company before…

I have worked with this company before winning a competition and they have the best customer service! Fast and doesn’t leave you hanging on a response! Also they have great products, I haven’t bought a shoe I didn’t love from here, the comfiness is mind blowing!

11 May 2023
Unprompted review
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Reply from Dreampairs

Dear Jessica,

Thank you for highlighting our outstanding customer service in your review!

We’ll pass along your compliments to our team.

Look forward to serving you again soon!

Thanks,
Dream Pairs Customer Care Team

Rated 1 out of 5 stars

Shocking Service

Multiple emails sent back and forth as wrong size was delivered. Dreams have signed for the delivery that was sent back on 25th April. No refund yet. Just tried to email the signed receipt and my email is being rejected. Dreams have literally just sent me an email asking to fill out a questionnaire but I can also see 200+ personal emails attached to it, GDPR comes to mind!
Would not use at all again for love or money, currently out of pocket!

9 May 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hello Nadine,

This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

We have received the returned package. Your order has been refunded at this time and the funds will take 3-5 business days to be deposited to your original payment method.

We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.

If you require any additional information, please do not hesitate to contact us at any time.

I would like to attach our email address for the support team.
contactus@dreampairshoes.com

Thank you so much for bringing this issue to our attention! Have a nice day!

Best Regards,

Claire
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

Love thier service and products

Love thier service and products. They offer large varieties of products and best prices as well as quality of the product that comes with wonderful customer service. Highly recommended.

22 April 2023
Unprompted review
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Reply from Dreampairs

Hi Iamsha,

We couldn’t be happier to read your 5-star review about our shoes! Your kind words about our product and customer service mean the world to us.

Thank you for your continued support, and we can’t wait to see you back soon!

Best regards,
Dream Pairs Customer Care Team

Rated 1 out of 5 stars

I have emailed the company on many…

Today is 30th May and I still haven’t had any reply to all my emails which means I missed the return window and have no money back.
Avoid this company at all cost!!

Could you please let me know how to send the shoes back as after 2 weeks of chasing I heard nothing back.
Also you’re saying in your T&C that the return has to be made within 30 days. How could this be even possible it there is no return policy in place just an email which is not even monitored??

Unfortunately responding to the below it’s not been helpful at all! Just let me know how to return the shoes asap!

I got the below so your new email address doesn’t even exist

The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:

I have emailed the company on many occasions as unable to return a pair of shoes I purchased for my mum.
They don’t provide any return labels or instructions and only request to email the customer services in order to organise a return. Since they’re very unresponsive it’s a terrible system to deal with returns!

28 April 2023
Unprompted review
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Reply from Dreampairs

Hello Katarzyna,

This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

If this is not your order information, please contact us through our customer service email.contactus@dreampairshoes.com

Looking forward to hearing from you!

Best Regards,

Claire
Dream Pairs Customer Care Team

Rated 4 out of 5 stars

comfy, flexible and safe

Dream Paris shoe is very comfy shoe. I bought my first pair when I was pregnant, very comfy, and safe, and I am in love with this brand, I got another pair for my vacation trip, i can wear it all day long, flexible. I gave 4 stars because of the style, I wish they have more fashionable style.

28 April 2023
Unprompted review
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Reply from Dreampairs

Hi Elvie,

We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.

Rated 5 out of 5 stars

Sale boots

Just received a pair of tan, calf length boots which were reduced to £10. I am absolutely thrilled with them. They look well made and have a lovely thick sole. Wish I'd got 2 pairs.

28 April 2023
Unprompted review
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Reply from Dreampairs

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 3 out of 5 stars

Best Gift !!

I received a pair of shoes as a gift from Dream Pairs.. I had purchased their flat shoes before just because of their design and their durability, comfort. I choose kids shoes as a gift.. The shoes are in pink and purple color with jelly outsole which looks so pretty..As my daughter has to wear them for school so I look for comfortable and easy to wear shoes so for that I go for branded shoes but they cost me alot every year.. but Dream Pair gave me both these things in affordable price with good style.. so I recommend to all my friends and family.. Two things I am disappointed are the shoes are not that lightweight as it was written in description and the hook and loop closure should be a little neat..

24 April 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi Mehreen,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

Rated 5 out of 5 stars

I'm more than happy with my shoes

I received these shoes as a gift and I absolutely love them. They are the most comfortable shoes I've ever had. They are slip ons. I was worried about getting a size bigger but I'm honestly happy I did. I didn't feel the need to have to brake them in. They are flexible and are very sturdy. I am honestly beyond happy that I picked the slip on walking shoes.

23 April 2023
Unprompted review
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Reply from Dreampairs

Hi Alixandra,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 4 out of 5 stars

Well made shoes

I’ve had a couple of shoes from Dream Pairs (including a flat for myself and a slide slippers for my kid) and have found them to be well made and good quality materials. They have soft insides and comfortable to wear. Happy with their shoes and customer service.

15 April 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Dear Chingboi,

Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Thanks again for your support, and we look forward to serving you again soon!

Warm regards,
Dream Pairs Customer Care Team

Rated 2 out of 5 stars

Poor Customer Service

I ordered 2 pairs of Edenia Mary Jane shoes in sizes 5.5 & 6 & although the shoes were nice neither pair fitted me comfortably. Therefore I had to return them at my own expense. I should have checked the returns policy before ordering the shoes as it cost me £11.15 to return them! I emailed Dream Pairs with the tracking number but although the shoes were received by them on the 24th March I still have not received my refund despite contacting customer services twice. So I am left without any shoes & £11.15 out of pocket & without a refund for the shoes either, a costly exercise I won’t be repeating in a hurry!

23 March 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hello Hall,

This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

I have located an order DPUKFMPC2303XXXXXXXX6442. It is very consistent with the problem you described, we have sent you a solution by email, I hope you will consider and send us a reply.

[Stand All Day Pumps] Edenia Mary Jane Round Toe Pumps -- BLACK/6
[Stand All Day Pumps] Edenia Mary Jane Round Toe Pumps -- BLACK/5.5

If this is not your order information, please contact us through our customer service email.contactus@dreampairshoes.com

Looking forward to hearing from you!

Best Regards,

Claire
Dream Pairs Customer Care Team

Rated 1 out of 5 stars

I bought a pair of boots for the winter…bad boot experience

I bought a pair of boots for the winter time online. The zipper I had to have help with when I first got them and it was my mistake but not returning them. The zipper broke I had to have a friend pull the boot off my foot. I would like to return them and get a new pair for next winter actually for the rest of this winter because it’s cold. So no I haven’t had a good experience with them and I’m sorry.

2 February 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hello Jennifer Mcmullen,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We apologize for bringing you so bad shopping experience caused by the broken zipper. To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.

Please feel free to contact us if you have any additional questions.

Best Regards,

Farrah
Dream Pairs Customer Care Team

Rated 1 out of 5 stars

Shocking service and communication

Ordered two pairs of shoes, both too small and come up substantially smaller than other brands size 7. Tried to contact via email twice to return or exchange for a bigger size. No response in 5 days. Tried to go via website chat three times to no avail. Also no response. Seems suspicious

18 March 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hello Christine,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We have located your order #DPUKFMMM230318092117395 consisting of:
Low Wedge Ankle Strap Flats -- BLACK PU/7
Comfy Round Toe Low Heel Pumps -- BLACK PU/7

Is this the order you are referring to?

After checking the record, we didn’t receive the emails or the messages you sent to us. Please don’t worry, we will email you later.

In case that you don’t receive our emails, we kindly suggest that you check their spam and junk folders for any missed notifications.

Please feel free to contact us if you have any additional questions.

Best Regards,

Farrah
Dream Pairs Customer Care Team

Rated 2 out of 5 stars

Fit is too small

So disappointed! Their size 8 is really a size 7. (And I ordered 1/2 size bigger so I would be sure they would fit.) Can't even get my foot in the shoe. They are lovely.

15 March 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi Becky,

Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today.

We apologize for bringing you so bad shopping experience caused by the small fit of our products.

To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.

If you need further assistance, please feel free to contact us.

Best Regards,
Farrah
Dream Pairs Customer Care Team

Rated 4 out of 5 stars

Happy with Dream Pairs

I've gotten two pairs of shoe from this company so far. One was a pair of slide on summer flip flops with a super cushy sole and another is a pair of cozy slippers with sherpa like material and a hard sole that I can wear both indoors and to take the garbage out or check the mail without having to worry about the bottoms getting gross. Both shoes are comfy and well-made.

25 February 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.

Looking forward to your next visit.

Warmest regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

Thankfully Chosen…

I was chosen for the Dream Pairs Logo survey and was given a chance to try out these wonderful slippers. And Honey let me tell you they are fabulous. They are Sherpa soft. They have a nice hard sole on them. Perfect for sneaking out to the mailbox with your slippers on. They are durable enough to stroll around in them all day if you need to. They are so cozy on my feet that I may or may not actually put shoes on some days lol. Definitely a must try for yourself, and you won't regret them.

24 February 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Dear Kelly,

Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!

Rated 5 out of 5 stars

I love is Awesome!!!

When we look for comfort to be at home, nothing better than this type of footwear courtesy of #DreamPairs in it you will find quality and a rest for your feet due to its padding and casual design, in addition its sole looks very strong and safe, which is why I recommend these shoes as a very suggestive option that you will not regret using. Now my feet are sheltered from the cold and remain comfortable during my time at home...

27 February 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi Vicky,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 5 out of 5 stars

I absolutely love this brand

I absolutely love this brand. I did a quick survey for the brand, and received a pair of adorable sherpa slippers. I love Dream Pairs shoes, as they have shoes from affordable to more expensive, but still affordable styles. The company regularly gives customers and those in their review team opportunities like this to give their input for the chance to get free shoes, and they actually give out the shoes rather than lying about it.

22 February 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi Lily,

We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.

Rated 5 out of 5 stars

Like walking on a cloud!

I got these amazing house slippers from Dream Pairs and they are so comfortable! They actually stay on my feet and they feel like I'm walking on a cloud! Well made and extremely cute! I love DreamPairs!!

24 February 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi Jamie,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Dream Pairs Logo Survey Winner

I was chosen the winner of the Dream Pairs Logo Survey and gifted a beautiful pair of cozy house slippers. The are very comfortable and nicely designed. Lots of cushion to support your feet and grips at bottom to prevent falls. I am very pleased with these slippers, they can easily be worn as day shoes. I hope to soon try Dream Pairs Arch Support design shoes.

22 February 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi Yvonne,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

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