I purchased some boots with dream pairs(website)the same day that were delivered a place a return order because the boot where to big & long. They never got back with me in regards my return until I c... See more
Company replied
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See what reviewers are saying
Probably the best customer service I've experienced. An initial order of (beautiful) Burudani slingback heels had an issue with a strap that slipped down. I reviewed, noting this, and heard back almos... See more
Company replied
Bought kids shoes which fell apart completely after two months. Holes in the sides showed up after a month of light to moderate use. By the second month the body of the shoe was separating from the... See more
Company replied
I've gotten two pairs of shoe from this company so far. One was a pair of slide on summer flip flops with a super cushy sole and another is a pair of cozy slippers with sherpa like material and a har... See more
Company replied
Company details
Written by the company
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contact info
9500 Railroad Ave, 07047, North Bergen, United States
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
2.9
Average
152 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not good at all
I purchased some boots with dream pairs(website)the same day that were delivered a place a return order because the boot where to big & long. They never got back with me in regards my return until I called. The representative was not to helpful could not understand clear because her background was too loud. This will be the first and last time I order from them they literally took away from my total almost $20! Because I have to pay for a return!!! This is crazy! I paid for shipping and that is not refundable either! Please don’t buy from this company.
11 February 2026
Unprompted review
Reply from Dreampairs
Hello Johanna Barrera,
Thank you for letting us know about the issue.
We sincerely apologize for any inconvenience you encountered when contacting our support team.
After receiving your return request, we noticed that you selected "Other" as the reason for return. We immediately followed up with an email on February 7 but haven't received a reply. It's possible there was a system error, or the email was in your spam folder and you didn't see it.
We understand how frustrating it can be when communication is not as clear or smooth as expected, and we will continue working to improve our service quality.
We understand your frustration regarding return shipping costs, and we want to clarify that this policy is clearly outlined in our return policy (available at https://www.dreampairs.com/pages/return-refund-policy), where we note that buyers are responsible for return shipping fees and shipping costs will not be refunded upon return as they are one-time fees. This is a standard part of our process to help maintain fair pricing for all customers.
To support you with the return, we provided a prepaid return label at the discounted price of $8.57, which is the actual return shipping fee. The remaining difference for deduction may be related to the original shipping cost
We truly regret any misunderstanding this may have caused and are sorry if this impacted your shopping experience. Your feedback is very important to us, and we take it seriously as we continue to improve our service.
If you need any further assistance, please feel free to contact us directly. We are always happy to help and look forward to serving you better in the future.
Best Regards,
Dream Pairs Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Reply from Dreampairs
Hi Banjamin,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
Doesn't arrive on time
Needed for a Christmas Pageant for child never arrived kept saying arriving today and postponing on me
5 December 2025
Unprompted review
Reply from Dreampairs
Hello there,
We are so sorry to hear that your order didn’t arrive on time, especially since it was prepared for your child’s Christmas Pageant, and the estimated delivery time kept saying it would arrive today, but it didn’t. We will immediately investigate the delivery issues and optimize our logistics process to prevent similar situations from happening again.
Your feedback is valuable to us. It is because of customers like you that we can continue to improve. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
To check the shipping status and solve this issue for you, we tried to search for your order by your name, but we had no access.
As we are unable to retrieve your order details from the information provided in your review, we have raised an Information Request on Trustpilot. Please kindly reply to this request with your order number, and we will look into the matter further.
After receiving your information, we will contact you within 24 hours and provide you with further solutions. You can also contact us for further help.
Kind regards,
Dreampairs Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Buyer beware
Buyer beware! Poor quality control and customer service from Dreampairs. I ordered a pair of shoes on Oct. 19th, 2025. The pair of shoes that arrived were clearly used. Inside the shoe box it even had other clothing tags that did not belong to the shoes. I reached out to customer service and THEY offered a 100% refund and that I send the shoes back.
I sent the shoes back and was waiting for my 100% refund. I followed up with customer service to get an update on the refund. I was told to be patience and it was going to be dealt with soon. After following up with customer service yet again, they told me an exchange item for the shoes was being sent instead. This was NOT what we agreed on. Customer service did not acknowledge anything about the 100% refund and was extremely unhelpful. I reached out to customer service again and was told the only way they’d be able to help me and give the refund was if I return the shoes again! It’s not fair to make the client go out of their way for the merchants mistake! I returned the shoes again and no further updates after that. Finally only after did I reach out to customer service AGAIN the refund was issued..a month later!
Due to their poor quality control from the start and even worse customer service, I will never buy or recommend buying from Dreampairs anywhere they are sold.
*UPDATE 2025/12/03: the Dreampairs shoes were ordered through SHEIN
18 October 2025
Unprompted review
Reply from Dreampairs
Hello Sarah,
Thank you for letting us know about the issue.
Please accept our deepest and most sincere apologies for the frustrating experience you’ve had with your recent Dream Pairs order—this falls far short of the quality and service we promise to every customer, and we are truly sorry for the stress, inconvenience, and disappointment we’ve caused you.
We take every customer’s feedback seriously, and we’ve carefully read through your concerns to address each one honestly and thoroughly.
Regarding the used shoes you received
Please allow us to explain that our shoes are shipped from our suppliers to the warehouses in brand-new condition.
There may be a possibility that this order was fulfilled by the warehouse incorrectly as part of a previous return and sent accidentally to you.
We will emphasize this to the warehouse and avoid the same things from happening again. At the same time, we also have many orders fulfilled by Amazon, and we will reiterate the importance of this issue to Amazon and take stock of our inventory.
Regarding your communication with our customer service and the refund issue, we want to express our deepest apologies for the confusion, unhelpful responses, and broken promise. We are conducting a thorough check of our customer service records (including email, live chat, and phone logs) but have not yet located the communication thread. Could you please kindly confirm where you contacted us (e.g., our official website, Amazon store, third-party platform chat, or email)? This will help us trace the conversation, identify any miscommunication or staff error, and ensure such a mistake is not repeated.
We also want to clarify a key point: we never require customers to return used shoes. We want to avoid reselling any potentially used items to other customers, and we regret that our team incorrectly asked you to return the shoes twice, forcing you to go out of your way to fix our mistake. We are truly sorry for the extra time and effort you spent.
Additionally, we always put customer satisfaction first. Our commitments and actions have always been consistent. We will verify whether there were any communication errors or mistakes by our customer service team after locating the communication records.
We are relieved to know that you finally received your full refund, but we are deeply sorry that it took a month and multiple follow-ups to resolve—this delay is unacceptable, and we will optimize refund processing to ensure all valid refund requests are handled promptly moving forward.
To make up for the terrible experience you’ve had, we would like to offer you a sincere gesture of goodwill if you are willing to give us a second chance (such as a discount). Even if you choose not to shop with us again, we will still take full responsibility for our mistakes and continue to improve our services.
Best Regards,
Dream Pairs Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Avoid this brand
Edit: The company is trying to refund an old expired card. I have told them multiple times to refund my active card but they have not. They have not made any attempt to refund my correct card or PayPal. Abysmal service, how hard can it be to refund the correct card? They are aware that refunding an expired old card on my amazon will just return the funds to them.
Avoid this brand. Ordered 2 pairs of shoes and received defective products. Reached out for a refund to dream pairs as I no longer have amazon and received no response or resolution for weeks. They claimed the refund was processed but it never was.
24 September 2025
Unprompted review
Reply from Dreampairs
Hello Marawan,
We sincerely apologize for the frustration you experienced—from receiving defective shoes to the delays you faced with the refund process. This is far from the smooth, positive experience we strive to deliver to every customer, and we deeply regret the trouble this has caused you.
We want to provide full clarity regarding our communication and refund progress, as transparency is important to us. Upon reviewing our records, we only received your inquiry via email and live chat on September 30th; we were unable to locate any prior communication records. We suspect this may have been due to an unexpected system issue that prevented us from receiving your earlier messages. The moment we received your September 30th inquiry, we responded to you immediately—we never intended to leave your concerns unaddressed.
Regarding your two orders: After thorough verification, you have confirmed that you successfully received the refund for one pair of shoes. For the second order, we made multiple attempts to process the refund—our internal system showed the refund was completed, but it was not finalized on Amazon’s end. You reported that a card was expired, and we believe this was the primary reason for the refund failure for this order.
As a seller, we have no access to change the refund payment method or check the payment details. In this case, we recommend that you contact Amazon customer service or your payment financial institutions to track or process a refund.
You may contact Amazon via http://www.amazon.com/contact-us/ or call Amazon's Customer Service:
- U.S. and Canada: 1-866-216-1072
- International: 1-206-266-2992
Ensuring you receive your refund is our top priority; we would never want you to face an unresolved issue. We again apologize for the inconvenience and thank you for your understanding as we work to fully resolve this for you.
Kind regards,
Dreampairs Customer Care Team
I have now purchased six pairs of Dream…
I have now purchased six pairs of Dream Shoes ladies sandals. I have worn some all summer and found them to be comfortable and reliable, Excellent value for money. They arrived quickly through Amazon and I will be continuing to purchase more as required. Thank you.
31 August 2025
Unprompted review
Reply from Dreampairs
Hello Sylvia,
We're so happy to hear you had a great experience with [Dream Pairs]. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
The worst fitting heels…
If I could give a zero that would describe the comfortable of their heels,I wear a 6.5 a couple of hrs later they have stretched to a 7.5, when trying to fix with fill in toe filler, or no-slip guards,nothing works,they’re the worst non-fitting,painful shoe I have ever experienced in my life.
22 June 2025
Unprompted review
Reply from Dreampairs
Hello C Williams,
We sincerely apologize for the discomfort you experienced with our shoes. We understand the importance of having comfortable shoes. Thank you for all the effort you put into wearing the shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can go over the available options with you, assist with anything you need, and hopefully restore your faith in us.
To solve this issue for you, we used all the information provided in your review, such as name, product, size, etc., to locate your order, but had no access.
As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further.
After receiving your information, we will contact you within 24 hours and provide you with further solutions. You can also contact us for further help.
Kind regards,
Dreampairs Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (EST) Available 24 hours
Link: https://www.dreampairs.com/pages/contact-us
Email: support@dreampairs.com Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566 Available Mon–Fri (EST) 9:00 AM–8:00 PM
What a discovery!
What a discovery! I have found these shoes on shein and they were way cheaper than on their website. They were delivered 3 days after ordering, straight from UK warehouse (delivered by Amazon). They are so light it feels like wearing soft slippers! Absolutely amazing dupe for over £100 Vivaia! Got two pairs, pointed black flats and two tone flat mary jane shoes. Lots kf space for toes, they are not squished inside the shoe. They are very flexible and soft. They are simple yet classy, perfect for office, school, casual outfit. Hopefully they will last long time as well!
14 June 2025
Unprompted review
Reply from Dreampairs
Hello Aneta,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the styles and designs that we provide at [Dream Pairs]. We sincerely thank you for taking the time to share your thoughts with us.
Ordered 3 pairs of shoes
Ordered 3 pairs of shoes, received 1 pair and had to file a claim for a refund through Amazon pay, they ask me to drop our claim with Amazon pay and they would refund. Never drop a claim before they give you a refund because you lose all your rights, we didn't and they eventually refunded. They tried to rip us off but didn't succeed.
Beware of this company
16 March 2025
Unprompted review
Reply from Dreampairs
Hello there,
We are truly sorry for the unpleasant shopping experience you had with us.
Ordering 3 pairs of shoes but only receiving 1, followed by having to file a claim via Amazon Pay to protect your rights. We fully understand your caution regarding our request to drop the claim; after all, safeguarding your rights is every consumer’s top priority, and your vigilance is completely justified.
We would like to clarify the reason behind our request to "drop the claim," as this was never an attempt to "rip you off".
Since we promised to refund you, this means the issue has been resolved, so we ask that you withdraw the claim.
We apologize for any inconvenience caused.
Kind regards,
Dreampairs Customer Care Team
Last year I got shoes
Last year I got shoes. For my daughter wedding. It her first anniversary and was going to wear them again and one shoes is a 10 and 1 shoe is 11. I just wish I look last year. Only wore them last year for about 10 minutes. And could not wear them.
26 May 2024
Unprompted review
Reply from Dreampairs
Hi Pamela,
We are truly sorry to hear about your disappointment with the two shoes not being the same size.
Please allow us to explain that our products come with a 90-day warranty from the date of purchase. Your shoes were purchased more than a year ago and are beyond our warranty period. However, considering your shopping experience, we would like to resolve the issue for you.
To solve this issue for you, we used all the information provided in your review, such as your name, order date, etc., to locate your order but had no access.
As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further. Or you can contact us directly.
We sincerely apologize for any inconvenience caused, and hopefully there will be another opportunity to solve this issue.
Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Just purchased a pair of Dream Pairs…
Just purchased a pair of Dream Pairs green boots and they are brilliant comfortable and durable and great price
20 February 2025
Unprompted review
Reply from Dreampairs
Hello Elizabeth,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
I've bought a few pairs now started…
I've bought a few pairs now started with a black pair but they were so comfy I bought in cream and also got block heel shoes in black I love them so I just got a second pair to have as a spare I would highly recommend defo 5 stars
6 February 2025
Unprompted review
Reply from Dreampairs
Hi rhona,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
Fabulous experience
I recently bought 2 pairs of sandals from this company for the 1st time. I was slightly apprehensive about the quality I would receive at this price point but tired of spending hundreds of pounds on fancy brands only to end up never wearing the shoes because they were uncomfortable I decided to give them a try. Am I glad I did! They look so much more classy and expensive than the price would suggest and they are so comfortable, something I never thought I would say about heels. I also had a very positive interaction with their customer services when I was trying to source a pair I had seen online but could not find in the UK. Their response was personal, fast, friendly and useful. I would like to add I purchased through Amazon and never returned any items so I can’t comment on the return process but overall I will definitely bear them in mind in the future and will return. Highly recommend them!
4 January 2025
Unprompted review
Reply from Dreampairs
Hello Lise Snowy,
Your comments have been shared with our entire team at [Dream Pairs]. When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.
I Worst boots I ever brought
I purchased the faux fur winter snow boots in the correct size for me. They looked good when I opened them. I could not get my foot into the boot. I tried and tried. My niece also tried and she could not get her foot in either. The top is so tight you cannot get your foot in. No postage paid returns so I threw them away.
15 November 2024
Unprompted review
Reply from Dreampairs
Dear Susan,
We're sorry to hear that the boots didn't fit you well. We’re committed to improving our services and ensuring every customer has a positive experience.
Regarding your issue, we will contact you again to solve this issue for you. We are willing to make an exception and refund you the full amount. Please note that you do not need to send the original shoes back for your convenience.
We sincerely apologize for any inconvenience caused. Hope you can give us another chance to bring you a better experience.
Kind regards,
Dreampairs Customer Care Team
I bought a pair of boots from Amazon…
I bought a pair of boots from Amazon they was brown knee length faux suede was 31 99 when they came I tried on and was too small I. Ordered a bigger. Size and the price went from 31.99 to 64.99 in less than a day how do you justify that ?
21 November 2024
Unprompted review
Reply from Dreampairs
Dear Denise,
I understand why you are disappointed regarding the inflation in price for the same product. Our products will hold promotional activities from time to time, so the price will fluctuate a little. Each promotion is limited in time. We appreciate your kind understanding.
I tried to search for your email by your name but had no access.
As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further.
Rest assured that we will take care of your concerns in the best way.
We sincerely apologize for any inconvenience caused.
Kind regards,
Dreampairs Customer Care Team
They just fall apart
I got a pair on dream pair combat boots and after only 1 years there was a hole in the side of one and the soles were coming off
16 November 2024
Unprompted review
Reply from Dreampairs
Dear Zoey,
We are truly sorry to hear about your disappointment with our product and understand your frustration regarding the quality.
I tried to search for your email by your name but had no access.
As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further.
Rest assured that we will take care of your concerns in the best way.
We sincerely apologize for any inconvenience caused.
Kind regards,
Dreampairs Customer Care Team
Lovely Fall Boots
Love, love, love. I always gravitate to this brand for my knee high fall/autumn boots. They are comfy, practical, cute, durable, and affordable. I love the flat, suede, knee-high, boots. I suggest sizing up... I wear roughly 9.5-10 but prefer an 11 with these boots. I just bought both black & brown! Def recommend.
24 October 2024
Unprompted review
Reply from Dreampairs
Thank you so much for your wonderful review! We're thrilled to hear that you love our knee-high boots and find them comfortable and stylish. We appreciate you sharing your experience. Enjoy your new black and brown pairs, and thank you for recommending us!
stolen money
As you can see I got in touch with the support email and have not heard a word back, this company is a fraud and steal money from people like me who order their goods and they are not what was expected wrong size and they add another pair bloody disgraceful
24 October 2024
Unprompted review
Reply from Dreampairs
Hi Patrina,
Have a nice day!
We believe there might be a misunderstanding. We confirmed that your order was placed with an unrelated brand, "Dream Footwear," which is not associated with "Dream Pairs."
We understand how disappointing it is to receive items that don’t meet expectations, such as incorrect sizing. To resolve your concerns, we recommend checking your order confirmation or purchase details for contact information specific to "Dream Footwear."
We hope this clarification helps, and we wish you all the best in resolving this matter.
Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Perfect! Look great, sturdy, fit great !
My boots arrived quickly and when I opened box I was thrilled !
I order a half size up fit thick winter socks.
The color, fit, attention to detail and price are perfect.
20 October 2024
Unprompted review
Reply from Dreampairs
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your boots and that they fit perfectly with your winter socks. It’s great to know that you’re satisfied with the color, fit, and attention to detail. We appreciate your support and hope you enjoy wearing them! If you have any questions or need assistance in the future, feel free to reach out. :）
NO RESPONSE TO CUSTOMER REQUESTS
SOMETHING IS VERY WRONG WITH THIS COMPANY'S CUSTOMER SERVICE. MY SISTER WHO IS OLD AND A RETIRED LADY ORDERED 2 X PAIRS OF SANDALS SHE WAS CHARGED FOR 3 PAIRS EVEN THOUGH SHE SENT SEVERALS EMAILS CONFIRMING THAT SHE WAS ONLY PURCHASING 2 X PAIRS NOT "3". THEY IGNORED HER REQUESTS. 3 X PAIRS ARRIVED, BUT UNFORTUNATELY THEY DO NOT FIT HER FEET PROPERLY, AND ALSO DO NOT LOOK THE SAME AS THE SANDALS ADVERTISED ON THE DREAM FOOTWARE WEBSITE. MY OLD SISTER HAS BEEN IGNORED. SHE HAS SENT PHOTOS BUT NOBODY HAS HAD THE COURTESY TO CONTACT HER. NOW SHE IS OUT OF POCKET AND WITH 3 X PAIRS OF SANDALS SHE CAN'T USE. I WORKED IN THE CUSTOMER SERVICE INDUSTRY FOR MORE THAN 30 YEARS, AND CUSTOMER ACKNOWLEDGMENT WAS PARAMOUNT I URGE PLEASE PLEASE CONTACT MY SISTER Yolanda Rojas
Rose Easton
23 September 2024
Unprompted review
Reply from Dreampairs
Hello Rose Easton,
Thank you for taking the time to bring this to our attention.
I am very sorry to hear about your sister's unpleasant shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.
You can easily reach out to us via email.
Here is our email address: support@dreampairs.com
We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!
Best Regards,
Dreampairs Customer Care Team
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