Dreampairs Reviews 180

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's helpfulness, promptness, and willingness to resolve issues. Many people appreciate the smooth and stress-free shopping experience, with orders being handled efficiently and refunds processed quickly when needed. The quality of the products is often described as great, with many finding the shoes stylish, comfortable, and well-made. However, some customers also noted issues with product quality, receiving defective, used, or poorly made items that fell apart quickly. A few other people also felt that customer service was unhelpful or slow, particularly concerning refund processes, with some experiencing difficulties getting refunds to the correct payment methods.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the high quality, stylish... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and amazing... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the shoes as gorgeous, well-made,... See more

Order

Customers generally report positive experiences with their orders, often expressing satisfaction and an... See more

Refund

Reviewers mention positive feedback about refund, with many customers reporting quick and full refunds, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Savannah from the Customer Care Team was excellent. I reached out about a price difference on a recent order, and she handled it promptly and clearly — walking me through the price match policy and pr... See more

Company replied

Rated 5 out of 5 stars

I am beyond impressed with my experience with Dream Pairs! High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right ou... See more

Company replied

Rated 3 out of 5 stars

UPDATE: Customer Service subsequently refunded my purchase without requiring a return and reached out offering a replacement for free. I sincerely appreciate the follow-up and additional effort to e... See more

Company replied

Rated 5 out of 5 stars

I received a pair of worn shoes that I ordered from Amazon. I contacted Dreampairs and they issued a full refund!

Company replied


Company details

  1. Shoe Store

Written by the company

Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]


Contact info

4.0

Great

TrustScore 4 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Untrustworthy, poor quality and refund shipping costs more than the product.

I ordered a pair of boots from this company, they arrived the next day which was great. However when I took them out of the box, it was clear that the quality wasn't great. I have not tried these shoes on but there is a reason I know the quality isn't good. 2 weeks before this purchase I bought a pair of boots from Amazon for half the price I paid for the boots from dream pairs. I wore them for a few days and they were unstructured and creased as I walked which doesn't look good. The reason I know the boots from dream pair would be the same without trying them on is because when I opened the outer packaging the box the shoes came in was exactly the same, as were the shoes,as the ones I got from Amazon for half the price 2 weeks before. I explained in my email that to customer services that they were unworn,I also understood that it was my responsibility to return them at my own cost. I was fine with this until I was told, eventually, that the return address is in the US. I am in the UK, I have ordered these boots twice, once from Amazon, once from dream pairs and they came the next day. These are unworn in undamaged packaging, so why do they need to be sent to a different country, where the cost of shipping will be greater than the refund when they clearly came from the UK.
This company is untrustworthy, do not buy from them unless you can afford to not return. Very dissatisfied. Avoid!

21 January 2023
Unprompted review
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Reply from Dreampairs

Hi Beth,

Thank you for letting us know about the issue. We'd like to offer our sincerest apologies for any inconvenience this may have caused.

We apologize for sending the wrong return address.

You may return the shoes to :
Recipient: RMA-GB046
City: Birmingham
State/Province: West Midlands
Address: Hawthorns 70, Unit 23, Park Rose Industrial Estate, Middlemore Road, Smethwick
Postcode: B66 2DZ
Tel: 44 7413 461644

To avoid any return hassle, we have located your order and email correspondence with our customer support team. We will reach out to you at soonest to get you taken care of.

Have a nice day!

Best Regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

Trendy and comfortable footwear

I recently received my Ankle Strap Low Wedge Sandals in Black Nubuck.
They are so stylish! I love the ankle strap and the gold buckle. The buckle is thicker so it stands out more which gives it that extra look. I work these to the office and the foot padding is just enough to wear comfortably all day. This can also be worn with jeans it’s really versatile. They also come in trendy colors.
I would prefer a longer ankle strap. I usually wear ankle straps on the third hole but I had to wear this on the first one so it was snug. I usually wear a 6.5 and found these to be a little too tight. The tightness didn’t bother me and I was still able to wear them the entire day. I recommend going a half size up. I’m not docking any stars for this because the shoes are too cute!
Shipping was also very quick. Email notification was very helpful. I love that Dream Pairs has shoes for women and kids. I didn’t need to speak with customer service so I can’t comment there. I haven’t come across a pair of shoes that I haven’t wanted for me a family member. I can’t wait to add more Dream Pairs to my collection!

28 December 2022
Unprompted review
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Reply from Dreampairs

Hi Sylvia,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 5 out of 5 stars

My new go to wide calf boot!

Perfect fit for wide calves! I wore these all day, and had no pain. The fur liner kept my legs nice and warm. The buckles so add a nice touch to the boots

17 December 2022
Unprompted review
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Reply from Dreampairs

Hi Casey,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 1 out of 5 stars

I bought three pairs of shoes from this…

I bought three pairs of shoes from this company. Their 8.5 size was Huge when I recieved them. In attempting to return them, I found out that returns are the buyers responsibility. They would not work with me on shipping even though their product was incorrect in sizing. In the end I had to pay $63 in shipping fees to get their product back to them to get a refund. Absolutely ridiculous. Don't buy from this company.

16 December 2022
Unprompted review
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Reply from Dreampairs

Hi vanessa,

Thank you for letting us know the issue. We are truly sorry for this experience you had with us.

We have located your order and email correspondence with our customer support team. We will reach out to you at soonest to get you taken care of.

Have a nice day!

Best Regards,
Dream Pairs Customer Care Team


Rated 5 out of 5 stars

I'm really happy with the shoes I…

I'm really happy with the shoes I received from Dream Pairs. They arrived faster than expected and were packaged very nicely. The shoes are comfy, pretty and good quality. I will most definitely recommend people to purchase from Dream Pairs Shoes.

12 December 2022
Unprompted review
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Reply from Dreampairs

We're pleased to know that your experience with us was a good one, Kathy! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Rated 1 out of 5 stars

Very bad Customer service

The shoes I received are too small, but I cannot return them due fact no return slip in box. I tried live chat - no response. I emailed - no response. I FB emailed, as yet no response. This is appalling customer service and I intend to pursue this. Do not use this company if there is any chance you may need to return the shoes

7 December 2022
Unprompted review
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Reply from Dreampairs

Hello friend. We truly apologize for the bad shopping experience brought to you, and totally understand why you wanted to return the shoes because of the small fit. We have received your return request on Tidio, and will contact you as soon as possible.

Rated 5 out of 5 stars

Great quality shoes

I'm really happy with the shoes I received. They arrived very fast and were packaged very nicely. The shoes are good quality and very well made. I will most definitely be repurchasing from Dream Pairs soon.

4 December 2022
Unprompted review
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Reply from Dreampairs

Hi Isaura,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Great shoes

My son received his snow shoes from Dream pairs and they were very comfortable and easy to wear. Good quality and also had a zipper so he could wear them easily.

2 December 2022
Unprompted review
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Reply from Dreampairs

Hi Sonali,

We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.

Looking forward to your next visit.

Warmest regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company, always has a variety of cute shoes, boots, sandals and slippers. My daughter just got a cute pair of boots. They fit true to size an our adorable. Made from quality material an super soft to wear. She all set for winter,

24 November 2022
Unprompted review
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Reply from Dreampairs

Hi Amanda,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 1 out of 5 stars

Really disappointed with my order

Update to below: emailed Dream Pairs, returned the order. Was informed they would track my return and refund me within 3 to 5 days of receipt. The communication from this company ceased at this point. I had proof they had my returned order, and a photo showing it in their warehouse. I needed to open a case with PayPal to get a refund, this was escalated after Dream Pairs failed to respond and the case closed in my favour. I returned via Royal Mail tracked 48, at a cost of £5.95 to return the 3 pairs of shoes I ordered.

Really disappointed with my order. The sizing runs very small. I ordered the same size I wear in other brands and the Dream pairs shoes and boots were very tight, at least a full size too small. Also, for the price I expected better quality. Its also the first time I have had to email a company to request a return, I am waiting to hear back at this time. I am in the UK and distance selling regulations apply. Wouldn't order from this company again. Shoes look nice on the website but the ones I received looked cheap and had thin very soles.

30 November 2022
Unprompted review
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Reply from Dreampairs

Hello Cas,

Thank you for bringing this issue to our attention.

To offer you the best solution, we'd like you to contact our customer support team either via email contactus@dreampairshoes.com or reach out to our livechat on https://www.dreampairshoes.com/ for a instant reply.

We hope to hear from you soon, so we can get you taken care of.


Best Regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

AMAZING SHOES

As a shoe addict, of many years,I can honestly say dream pairs is one of the best stores I've ever shopped with! Amazing quality shoes, fitting is great, delivery was the speediest, AND they're all very lovely people! Great customer service! Thank you for my shoes; I'm happy I chose you! ☺️

28 November 2022
Unprompted review
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Reply from Dreampairs

We're pleased to know that your experience with us was a good one! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Rated 5 out of 5 stars

Honest review from a mama with gremlins.

Honestly, I cannot speak highly enough of this brand. These shoes are DURABLE. I have washed them. They did not retain smell. At all. Literally the only affordable brand of shoe that had an all black tennis shoe for my childrens school uniforms. I searched at least 1,000 random shoe brands by the way. Some were just so sketchy you couldn't trust it at all. I trust this brand 100%. Adult shoes are also the most comfortable shoes and unique!!! I have boots with a freakin' pocket!!!

27 November 2022
Unprompted review
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Reply from Dreampairs

Dear Leanna,

Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Thanks again for your support, and we look forward to serving you again soon!

Warm regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

We love our Dream Pairs shoes

I own a couple pair of shoes from this company, and my daughter has a couple of pair as well. We love the brand! Our shoes are comfortable and very stylish. I have a pair of house shoes and they are so soft and comfortable. The latest pair I got for my daughter was dress shoes. She loves them. They don't hurt her feet and they are so adorable. We love Dream Pairs!

26 September 2022
Unprompted review
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Reply from Dreampairs

Thank you, Keisha, for the amazing review! We put in the work to keep you and all of our customers happy. We hope to see you again. Have a nice day ahead!

Rated 5 out of 5 stars

Absolutely 💯 love

My granddaughter absolutely loved her little combat boots. So cute easy on and easy off. Easy to walk in and very sturdy and comfortable.

7 October 2022
Unprompted review
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Reply from Dreampairs

Hi Angela,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 5 out of 5 stars

Dream Pairs

I own two pairs of shoes from Dream Pairs and they are both very high quality. The first pair are women’s tennis shoes and they are so comfortable and stylish. I also just received a pair of water shoes for my daughter. The water shoes are black and gray, very durable, and have an easy to close strap.

1 October 2022
Unprompted review
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Reply from Dreampairs

We're pleased to know that your experience with us was a good one, Danielle! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Rated 5 out of 5 stars

Great kids shoes!

Great kids shoes that are comfortable and stylish yet durable for the outdoors! They fit well and had a nice foot bed that was supportive. I like that they come in many colors and sizes!

2 October 2022
Unprompted review
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Reply from Dreampairs

Hi Kim,

We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.

Looking forward to your next visit.

Warmest regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

These shoes are amazing!

I absolutely love these shoes! Every pair of Dream Pairs shoes that I have purchased have been high quality, beautiful, and most importantly, COMFORTABLE!

26 September 2022
Unprompted review
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Reply from Dreampairs

We're pleased to know that your experience with us was a good one, Remmusp! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Rated 5 out of 5 stars

my 1st pair ankle…from dreampairs

I recently purchased my 1st pair ankle boots from dreampairs and was excited. The style, value, arrival time empressed me , even the quality was top notch 💯👍🏽

27 September 2022
Unprompted review
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Reply from Dreampairs

Hi Brenda,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 4 out of 5 stars

I got the dream pair toetos an they…

I got the dream pair toetos an they were very tight on my feet I am a 6.5 an thats what I ordered I could go up a size they felt great on my feet except to tight

27 August 2022
Unprompted review
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Reply from Dreampairs

Hi Michele,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

Rated 5 out of 5 stars

Your place to go for fashionable, comfortable shoes

I ordered a pair of women's flats shoes from #DreamPairs and I love them. They have a padded insole which makes it feel like you are walking on air. This is my second purchase from #DreamPairs and they are now my go to store for shoes that are comfortable and fashionable. Their customer service reps are friendly, very helpful, knowledgeable, and go the extra mile to satisfy their customers.

18 August 2022
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi Pamela,

We couldn’t be happier to read your 5-star review about our shoes! Your kind words about our product quality and customer service mean the world to us.

Thank you for your continued support, and we can’t wait to see you back soon!

Best regards,
Dream Pairs Customer Care Team

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