Savannah from the Customer Care Team was excellent. I reached out about a price difference on a recent order, and she handled it promptly and clearly — walking me through the price match policy and pr... See more
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I am beyond impressed with my experience with Dream Pairs! High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right ou... See more
Company replied
UPDATE: Customer Service subsequently refunded my purchase without requiring a return and reached out offering a replacement for free. I sincerely appreciate the follow-up and additional effort to e... See more
Company replied
I received a pair of worn shoes that I ordered from Amazon. I contacted Dreampairs and they issued a full refund!
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Company details
Written by the company
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contact info
9500 Railroad Ave, 07047, North Bergen, United States
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.1
Great
180 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very comfortable shoes.
Very comfortable shoes.
Nice style. A bit overpriced. I feel like the price point should be $30 or less. You can find nicer shoes at TJ Maxx for that.
21 July 2023
Unprompted review
Reply from Dreampairs
Hi Amber,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.
I am so happy with my two (and waiting on the third) purchases
I am so happy with my two purchases, that I am now waiting on a third pair! The shoes are incredibly comfortable and stylish. I have small feet, and they actually carry my size! The fact that they are half the price and the same quality as the other similar brands is a huge plus. Thank you for making these lovely shoes. How about a stylish boot for winter?
11 August 2023
Unprompted review
Reply from Dreampairs
Hi Pamela,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
These shoes are terrific
These shoes are terrific. So comfortable. I love the look and feel. Are they loafers? Are they flats? Yea to both! And they are very stylish. This is my second pair, but not my last pair!
1 August 2023
Unprompted review
Reply from Dreampairs
Hi Denice,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
The shoes are sooo comfortable and…
The shoes are sooo comfortable and stylish. OMG, Sooo many inviting styles to choose from. The turnaround time for delivery is absolutely amazing! I truly admire this company.
10 August 2023
Unprompted review
Reply from Dreampairs
Hi Catherine,
We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.
Beautiful shoes and very well made
Beautiful shoes and very well made. I own three pair and I love them all!
10 August 2023
Unprompted review
Reply from Dreampairs
Hi Mrs Beckett Mathews,
Reviews like yours make our day because it makes all the hard work worthwhile.
Thanks again for choosing Dream Pairs, and we can’t wait to see you again!
Awesome comfortable shoes!
Wonderful experience and exceptional shoes! I tried the Square Toe Knit Loafers and they are so comfortable. I have wide feet so sized up from my usual 6.5 to 7 and they are perfect! The shipping did take a bit longer, but it was worth the wait. The shoes are very comfortable and very stylish. I love the design of the shoe with the differing knit patterns. There is also a really nice heel cushion in the back which makes the shoe very comfortable. The shoes are perfect to work and will be purchasing more from the company again. Thank you!
8 August 2023
Unprompted review
Reply from Dreampairs
We're pleased to know that your experience with us was a good one! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
Reply from Dreampairs
Hi Sue,
Thank you for your great review! We are really pleased to hear you love your new shoes.
Is Dream China
Is Dream China, nothing to do with Paris!!!
Attention, the delivery is made in 2-3 weeks. is august 8 and I'm still waiting for the parcel shipped on July 23.
23 July 2023
Unprompted review
Reply from Dreampairs
Hello Elly,
Thank you for taking the time to bring this to our attention.I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
As always we really appreciate feedback such as yours that allows us to improve our services and hope that we can move forward together in a positive light. We hope once this has all been solved for you that your opinion of us after this experience will be more positive.
To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Awful experience!!
Awful experience!!
Not only NONE OF THE SHOES FIT, THEY DON'T WANT TO PAY FOR THE RETURN LABEL AND AFTER OVER A MONTH THEY STILL HAVEN'T REFUNDED MY ORDER AFTER HAVING TOLD ME THAT THEY DID!!!!
I WILL NEVER BUY FROM THEM AFAIN.
5 August 2023
Unprompted review
Reply from Dreampairs
Hello LadyS,
Thank you for taking the time to bring this to our attention.I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
As always we really appreciate feedback such as yours that allows us to improve our services and hope that we can move forward together in a positive light. We hope once this has all been solved for you that your opinion of us after this experience will be more positive.
To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Style and Comfort a great combo
I was so delighted to receive my pair of burudani shoes! This is my second pair. They are so stylish and comfortable. This brand offers modest heels which I appreciate.Their products are made from recycled materials which is a bonus for the environment.
Thank you Burudani/Dream Pairs
4 August 2023
Unprompted review
Reply from Dreampairs
Dear Susan,
Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with our shoes.
Best regards,
Dream Pairs Customer Care Team
I’ve Been Looking for These Shoes
I’ve been looking for shoes with a larger toe box for several years. Burudani shoes have given me a shoe that I can wear right out of the box without having to break them in before leaving the house in them. The heal doesn’t slip off and I’ve had absolutely no blisters. On top of that they are appropriate for casual wear and still dressy enough for a more formal event. They’ve answered my needs in so many ways. The only thing left is to see how long they’ll keep their shape and usefulness as I wear them as my only shoes. I did buy them in four different colors so that will help but the black pair will be the test case because I find myself wearing them much more often than the other colors. Thank you!
4 August 2023
Unprompted review
Reply from Dreampairs
Dear Colleen,
Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with our shoes.
Best regards,
Dream Pairs Customer Care Team
After buying 3 pairs of flats that feel…
After buying 3 pairs of flats that feel super comfortable on my problematic feet, I purchased my first pair of heels. They are eye catching, attractive, and also fit perfectly from the first moment I put them on.
3 August 2023
Unprompted review
Reply from Dreampairs
Hi Helene,
We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.
Looking forward to your next visit.
Warmest regards,
Dream Pairs Customer Care Team
Great customer service/sweet shoes
Probably the best customer service I've experienced. An initial order of (beautiful) Burudani slingback heels had an issue with a strap that slipped down. I reviewed, noting this, and heard back almost instantly from customer service, wanting to make things right. Who does that? Now I have two pairs of Burudani (aka Dream Pairs) shoes, and am wearing the fetching and very comfy flats as I type. Bonus: they're made from recycled plastic.
27 July 2023
Unprompted review
Reply from Dreampairs
Dear Cassa,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Thanks again for your support, and we look forward to serving you again soon!
Warm regards,
Dream Pairs Customer Care Team
Love my new shoes
Love my new shoes! They are so comfortable- great for work and casual on the go!!
26 July 2023
Unprompted review
Reply from Dreampairs
Hi Kara,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
Perfect Purchase
Great fit, good value, beautiful shoes ! Totally great purchase ❣️
26 July 2023
Unprompted review
Reply from Dreampairs
Hi Robyn,
We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.
The Best Silver Heels
I absolutely love my silver criss cross strapped heels!! They are so beautiful and elegant! Dream Pairs never disappoints! The shoes are comfortable and always beautiful
21 July 2023
Unprompted review
Reply from Dreampairs
Hi Geli,
Reviews like yours make our day because it makes all the hard work worthwhile.
Thanks again for choosing Dream Pairs, and we can’t wait to see you again!
Do not expect this company to honour…
Do not expect this company to honour their refund promise.
I brought four pairs of shoes and and have paid for the postage to return three following the instructions that they emailed me. They are refusing to give me a refund on the basis that they need the tracking details to pay the refund. They state they have no way of finding the shoes in their warehouse. The returns were clearly labelled and they have all my details. This feels like daylight robbery.
19 June 2023
Unprompted review
Reply from Dreampairs
Hello Jane,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
I checked your email and order information. Our agent has provided you with a full refund on 2023-07-09.
It may take 3-5 business days for the funds to be deposited to the original payment method.
If you require any additional information, please do not hesitate to contact us at any time.
Best Regards,
Dream Pairs Customer Care Team
Do not order!!!
Do not order!!!
False delivery dates - days 3-7 days - in fact they are shipped from China and can take 3-4 weeks.
The shoes are poor quality and sizing - I am a true uk size 7 - all my shoes are 7, slippers, trainers, boots.
I nearly broke my foot trying these on 7 is more like 5, absolute joke then they expect you to pay to return them!!!!
3 July 2023
Unprompted review
Reply from Dreampairs
Hello Maxine,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
To better help you, could you contact us via this email address? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
My experience with Dream Pairs satisfactory
My experience with Dream Pairs is very satisfactory. The truth is they are very attentive and the shoes are very nice, comfortable and the best of good quality and I have had good experiences with everything that I order and arrive on time. They are very attentive.
28 June 2023
Unprompted review
Reply from Dreampairs
Dear Julieth,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Thanks again for your support, and we look forward to serving you again soon!
Warm regards,
Dream Pairs Customer Care Team
Comfortable and well-made shoes
Comfortable and well-made shoes, quick shipping, good customer service, these are my new go-to brand of shoes for work, special events, and snow boots. Every pair I have gotten (3 total so far) are beautifully made, fit comfortably, and are supportive for a full 10-hour day's wear
20 June 2023
Unprompted review
Reply from Dreampairs
Hi Larisa,
We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.
Looking forward to your next visit.
Warmest regards,
Dream Pairs Customer Care Team
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