Savannah from the Customer Care Team was excellent. I reached out about a price difference on a recent order, and she handled it promptly and clearly — walking me through the price match policy and pr... See more
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Review summary
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I am beyond impressed with my experience with Dream Pairs! High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right ou... See more
Company replied
UPDATE: Customer Service subsequently refunded my purchase without requiring a return and reached out offering a replacement for free. I sincerely appreciate the follow-up and additional effort to e... See more
Company replied
I received a pair of worn shoes that I ordered from Amazon. I contacted Dreampairs and they issued a full refund!
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Company details
Written by the company
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contact info
9500 Railroad Ave, 07047, North Bergen, United States
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.0
Great
180 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Times
I have had pretty great experiences with their shoes. While, unfortunately, the boots were the wrong size, I have had better luck with their pumps, flats, and wedges, the size fitting just fine.
Communication seems to work well most of the time too. Just make sure when looking at boots that go above the ankle, to consider your calf too!
16 October 2023
Unprompted review
Reply from Dreampairs
Dear Skar,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us! We are currently working on correcting the size chart and will be offering shoes true to size in a the future.
Great quality shoes for the whole family!
Throughout the years, I've tried so many different shoe companies. But Dream Pairs stood out the most to me for my family of 5. High quality products, modern designs, and great prices. I recently bought boots for the fall, and I am absolutely in love with the design. Arrived very quickly and in a mint condition. This is my go-to store for shoes for the whole family!!
13 October 2023
Unprompted review
Reply from Dreampairs
Hi Marisha,
Reviews like yours make our day because it makes all the hard work worthwhile.
Thanks again for choosing Dream Pairs, and we can’t wait to see you again!
Reliable company with beautiful products.
I have ordered from Dream Pairs on more than one occasion. Each time my order has arrived in a timely fashion and the product has been exactly as described. I have been extremely please with my purchases. I have ordered both shoes and sandals. I was so pleased that I phoned my adult daughter to tell her that she should check out this company and she informed me that she is already a satisfied customer. I will certainly consider to order again when the need arises.
2 January 2023
Unprompted review
Reply from Dreampairs
Thank you, Anne, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!
so excited to receive my boots…
I was so excited to receive my boots and when I did the look of them made me super happy. They have a warm lining inside and the slight platform in the front made them so comfortable and easy to walk in.
15 October 2023
Unprompted review
Reply from Dreampairs
Thank you for your great review! We are really pleased to hear you love your new shoes.
No returns label
I ordered shoes which were the wrong size unfortunately. There was no returns label and no way of communicating with anyone as my email requesting a return was ignored as was my message on the online form.
Today I had to pay recorded delivery to send these shoes to an address in Birmingham which was provided at the bottom of the confirmation email. No idea if this is the correct address but I've done my best.
At least I have provided my contact details should this be the wrong returns address. But quite frankly, Dream Pairs should sort this out as they know where to send returns to unlike me.
12 October 2023
Unprompted review
Reply from Dreampairs
Hello Alison,
I am very sorry to hear that your experience with our shoes.
I understand that you are not satisfied that you should pay the return shipping cost.
Sorry, our shoes on the official site don't support free returns. We displayed the return policy on the product page.
Here is our return policy for your reference. https://dreampairshoes.com/pages/return-refund-policy
As you mentioned, you have been provided with a wrong returns address. We will extend our best help to look into this issue and check the return address. We will take full responsibility if wrong address was provided to you.
Would you mind contacting us and provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Avoid!! Wrong sizes and no refunds!
Avoid this company! I wish I had read reviews here first. It's impossible to leave a negative review on their own website (server 'busy'...), and they don't say that their shoe sizes run small. I bought UK size 9 which was more like UK 7, and after paying £6.44 delivery I then had to return them at my own expense. I sent them as 'signed-for' and provided the tracking receipt, but never received the refund. To my surprise, Royal Mail just returned the parcel as undeliverable. DreamPairs confirmed they had moved offices in July and are asking to return the shoes again, at my expense, before they are willing to refund my previous postage or the cost of shoes. The only compensation they are offering is an apology. I live far from the post office and it's already cost me £12 in postage, as well as the £50 for shoes I can't wear, but the company is not accepting any responsibility for the wrong sizing, and won't refund me until I have returned the shoes for the second time. Needless to say, I have no trust that they will refund me after I spend yet more money on returning them. I've been really taken aback and infuriated by their brazen lack of any customer service and the standard responses ("we hope you consider this fair"), when their approach is clearly to wear customers down until they drop the case. They are absolutely the worst company I have ever dealt with.
26 June 2023
Unprompted review
Reply from Dreampairs
Hello Emily,
Thank you for taking the time to bring this to our attention.
We are sorry that the shoes don't fit for you. Our sizes are regular size, depending on the individual,a different size may be necessary to accommodate their physical features. The buyer will need to consider contributing factors in accordance with the product design when selecting a size.
I understand that you are not satisfied that you should pay the return shipping cost.
Sorry, our shoes on the official site don't support free returns. We displayed the return policy on the product page.
Here is our return policy for your reference. https://dreampairshoes.com/pages/return-refund-policy
We did not move the return warehouse without notifying customers. Our current return address remains the original address. According to our investigation, your package was returned because the warehouse did not meet the Royal Mail deadline when receiving the returned package, and your package was proactively returned to the sender by Royal Mail.
We have contacted the customer to inform them of the reason why the package may have been returned. And for this situation, compensation measures are provided.
The option we offered is to cover the returned shipping fee if you return the item again. A full refund will be issued once the product has been received at our facility and inspected.
If our customers are unwilling to return items again, we will actively seek other solutions.
My apologies for any confusion caused. We can't proactively contacted you because we were unable to locate your order.
Would you mind contacting us and provide us your order number? And we will do our best to resolve the issue for you and issue the refund to your order.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Returns process is complex and paid by customer.
Returns process is complex and paid by customer. This should be highlighted before purchase. The customer should not have to bear the cost if the company sent the incorrect sizes. The mistake was on their part.
21 September 2023
Unprompted review
Reply from Dreampairs
Hello Vee,
Thank you for taking the time to bring this to our attention.
I am sorry for the inconvenience our return process has caused you. I understand that you may not have a clear understanding of the return policy before purchasing. We state our return policy on the product page.
We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Here is the return policy for your reference.
If you are not 100% satisfied with your purchase, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
Return Conditions
A.Item(s) are sent back within the stated return period.
B.B. Item(s) returned must be UNWORN and in the original packaging.
C.C. Buyers are responsible for the return shipping cost.
Here is our return policy. https://dreampairshoes.com/pages/return-refund-policy
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
Customer care is alive!
What a great experience..truly a gift without a catch. Customer care is alive at Dream Pairs. My free shoes are very nice, well made, and pretty. I selected a half size too big so fit could be better, but that's on me. Thank you Dream Pairs...
12 September 2023
Unprompted review
Reply from Dreampairs
Thank you, Sonja, for the amazing review! We put in the work to keep you and all of our customers happy. We hope to see you again. Have a nice day ahead!
Great shoes good fit!
These shoes are great! Good quality and true to size. I wear a US size 10 womens shoes. Dream pairs has lots of good deals on shoes and tons of variety! These shoes are very comfortable and have such a wide range of sizes!
10 September 2023
Unprompted review
Reply from Dreampairs
Dear Sarah,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
Skeptic turned believer
I was skeptical at first because I found them via a Facebook ad but they have surpassed all expectations. I bought one pair and it came quickly. I loved them so I bought three more pairs. They also came quickly.
Dream Pairs released a survey allowing a chance to win free shoes. I won a pair and they are wonderful. Again, they came very quickly and packaged nicely.
11 September 2023
Unprompted review
Reply from Dreampairs
Hi Kaitlyn,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Quality shoes at a great price!
Quality shoes at a great price and outstanding comfort! These are my go-to shoes when I know I will have to be on my feet and look professional. Excellent size selection and return policy. Highly recommend!
8 September 2023
Unprompted review
Reply from Dreampairs
Hi LeAnn,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
The shoes fit great
The shoes fit great, and are wonderfully comfortable. I can finally wear heels all day without my feet dying before I get home. Will be going back for more colora
8 September 2023
Unprompted review
Reply from Dreampairs
Hi Vanessa,
Thank you for your great review! We are really pleased to hear you love your new shoes.
Reply from Dreampairs
Hi Alex,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.
Trustable brand , Comfortable shoes ,Great Customer Service,
I’ve received many different style shoes complementary from this company. They have great customer service, I’ve experienced an order problem before and they responded to my email very quickly and helped solve the issue . Also the shoes that I received from them are very comfortable ,such as their sneakers, very lightweight and soft ; the flats I’ve received months ago are still in good shape. A trustable shoe brand !
23 August 2023
Unprompted review
Reply from Dreampairs
Dear Ginny,
Thank you for highlighting our outstanding customer service in your review!
We’ll pass along your compliments to our team.
Look forward to serving you again soon!
Thanks,
Dream Pairs Customer Care Team
Dream Pairs is wonderful shoe brand
Dream Pairs is wonderful shoe brand. A big variety of shoes to choose from for the whole family. Their shoes are of high quality, comfortable and stylish. I highly recommend them!
23 August 2023
Unprompted review
Reply from Dreampairs
Dear Hendrika,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Thanks again for your support!
Warm regards,
Dream Pairs Customer Care Team
Absolutely amazing company
Absolutely amazing company! I really can't say enough about Dream Pairs! Great staff and incredible shoes. The quality of each pair of shoes I've recieved have been top quality, style and comfort. I have recieved many compliments on my Dream Pairs shoes. Great selection check them out today!
23 August 2023
Unprompted review
Reply from Dreampairs
Hi Daniela,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Great variety of comfortable shoes!
I owned a lot of shoes and sandals from Dream Pairs and I love them all. I bought one from Amazon and I fell in love so now I owned multiple pairs from this brand. They shoes are well made, stylish, and super comfortable.
7 August 2023
Unprompted review
Reply from Dreampairs
Hi Mari,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
Well Made and Comfortable
I’ve received several pairs of shoes and they have all been well made and very comfortable. I’m very happy with the quality of shoes and slippers.
18 August 2023
Unprompted review
Reply from Dreampairs
Dear Rich,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
Disgusted
Disgusted.
Size Uk 5 is more like a Uk 3
My feet are 4.5 Uk standard size and I can only get my toes in and not my heal. AVOID!
I am so disappointed because I really thought I’d found the perfect work shoes with them being soft on your soles and breathable but they are ridiculously small, shorter than advertised and super narrow!
Now I’m stuck with them because of the stupid return shipping and non refundable original shipping, which basically amount to 50% of the amount paid!! What a scam, I’m so glad I didn’t buy 3 pairs to get the bigger discount (which I very nearly did!)
Dream Pairs….. tell people your shoes run SMALL!!!!!! Then you might get some satisfactory reviews!!! And also happy and return customers!!!!
14 August 2023
Unprompted review
Reply from Dreampairs
Hello Miss L Harrison,
Thank you for taking the time to bring this to our attention.
I am sorry that our shoes don't fit. I totally understand how disappointed when you received a pair of shoes you love but ended up being too small.
I will be sure to forward your feedback to our manufacturer to evaluate the shoe sizing.
Sorry, these shoes don't support free returns.
If you are not 100% satisfied with your purchase, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
Return Conditions
A.Item(s) are sent back within the stated return period.
B.B. Item(s) returned must be UNWORN and in the original packaging.
C.C. Buyers are responsible for the return shipping cost.
Here is our return policy. https://dreampairshoes.com/pages/return-refund-policy
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need, and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
Wish I'd read some of the reviews on…
Wish I'd read some of the reviews on here before I used the company. I ordered some Mary Jane pumps in size 5.5 but they were very small, more like a 4.5, so I returned them (& had to pay for the return myself). I received a refund within days but it was £6.44 less than what I'd paid originally. When I questioned this I was told it was the non-refundable shipping cost, which to be fair is stated on their terms & conditions page. Very disappointing as they were nice shoes & I had been considering re-ordering them, however if it means I lose £6.44 plus the Royal Mail return amount each time I don't think it's worth the risk. Also I tried to post a review on their own website to warn others of this & that the shoe size comes up small, & for some reason it wouldn't accept my negative review as it says the server is busy. Funny that, it did seem a bit suspect that all the reviews on their website are 4 start & above!
11 August 2023
Unprompted review
Reply from Dreampairs
Hello Susan,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
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