Decortie UK Reviews 97

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Delivery on time. Lovely TV unit. Nice quality. Easy to build. Wall mounting adjustability was excellent. Instructions mainly straightforward, although they did need some interpretation.

Rated 5 out of 5 stars

I ordered the Chester Hall Stand Shoe Rack. Price was better than elsewhere and came with free delivery. Arrived very quickly, 2 days after placing the order, and packaging was robust. Product is just... See more

Rated 4 out of 5 stars

***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure what to expect from the flat pack furniture I ordered, and was a bit apprehensive about quality, and putting it all together. However, I was pleasantly surprised by the Decortie products... See more

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories
  4. Kitchen Furniture Store
  5. Living Room Furniture Store

Written by the company

We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

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Rated 5 out of 5 stars

Lovely unit

Delivery on time. Lovely TV unit. Nice quality. Easy to build. Wall mounting adjustability was excellent. Instructions mainly straightforward, although they did need some interpretation.

4 May 2026
Rated 3 out of 5 stars

I requested return a few days ago

Decourtie. needs to review their returns process, as it is quite slow. There was a problem with the returns label, However decourtie have now given me a full refund.

13 April 2026
Rated 5 out of 5 stars

Fast Service, On-Time Delivery, Easy Setup!

It was a great experience from start to finish. I received a very quick response from customer services, and the delivery arrived exactly as expected without any issues. The product was also much easier to set up than I had anticipated.

26 March 2026
Rated 5 out of 5 stars

This company are amazing

This company are amazing, I couldn't find the item I wanted in any store, so contacted them and they had one made 4 me . It's a black marble effect tv stand n it's beautiful thank you so so much

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Value for money good quality

The unit we ordered arrived on time was easy to assemble and looked really good easy to order on line and comes very quickly would purchase again from you and recommend you to anyone.good quality and value for money.

19 June 2025
Rated 5 out of 5 stars

Quality Product

Really pleased with this company and my new cupboards. They are great quality and look great in my new room. I was kept up to date with the delivery and customer service has been very good.
Putting the cupboards together was relatively easy, I would say now more difficult than IKEA furniture. You do have make sure you read the instructions as there are different hinges for different door panels, but as long as you take time and follow the instructions it was easy.
We had quick delivery and the boxes had only a small amount of plastic, which was a bag holding the screws etc, otherwise all cardboard and very well packed.
I would definitely use this company again.

2 June 2025
Rated 5 out of 5 stars

Fantastic service and products.

Super fast delivery.Easiest flat pack to build ever. Very nice quality and looks stylish and much more expensive than the price paid. I am delighted with my experience with Decortie and wouldn’t hesitate to buy from again.

20 May 2025

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