Fantastic value and quality. Decortie has a great selection of furniture to choose from. We were looking for a particular sized sideboard and found just what we wanted at a really good price. From... See more
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Excellent quality products and outstanding customer service. The team was friendly, professional, and genuinely cared about making sure I had a positive experience. The ordering process was smoot... See more
***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more
Company replied
Website easy to navigate and ordering straightforward. Item was packed well and delivery super speedy. The TV console looks very stylish and the assembly instructions were easy to follow even for a 79... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Kitchen Furniture Store
- Living Room Furniture Store
Written by the company
We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team
Contact info
Unit 2 Heaton Court Birchwood, WA3 6QU, Warrington, United Kingdom
- support@decortie.com
- decortie.co.uk
4.7
Excellent
105 reviews
Asks customers to review
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Wish all furniture suppliers were this good
Wish all furniture suppliers were so particular about packaging. Great side board. Well designed and reasonably easy to assemble. Very solid and even back panels are solid. Very happy overall with delivery quality and assembly.
9 April 2024
Reply from Decortie UK
Hello Edward!
Thank you for your fantastic review! We’re delighted that you’re happy with the sideboard and the overall experience.
Best regards,
Cheap and cheerful
The shelf unit is of a reasonable quality but is spoilt by the way you have to fit it together with screws that have to be covered with the sticky pads. It spoils the look of the unit and makes it look very cheap. Its easy to put together though.
11 April 2024
Reply from Decortie UK
Hello Valerie!
Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of our shelf unit.
We apologize for any inconvenience caused by the assembly process and the use of adhesive pads to cover the screws. Our intention with this method is to ensure a seamless appearance and structural integrity. However, we understand your concern about the impact on the overall aesthetic.
The design choice to conceal joint areas to ensure the invisibility of screw connections might introduce some difficulty during product assembly. However, it's been intentionally designed this way to ensure ease of assembly for customers or assembly personnel. This method adheres to global standards and unfortunately, achieving the same level of aesthetics without this approach is not feasible.
Please know that your feedback is incredibly valuable to us as we continuously strive to improve our products and customer experience. We will take your comments into consideration as we evaluate potential enhancements to our assembly process.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We're here to help.
Warm regards,
Reply from Decortie UK
Hello Sharon,
Thank you for your kind words! We’re glad that you had a positive experience with our customer service and delivery.
Best regards,
Dilara made my experience great
Dilara made my experience great! She was totally professional, polite, and understanding with the issues I had encountered with a piece of furniture purchased. Her response was amazing, within a few days of communication with her, replacement parts were delivered to my home at no inconvenience to myself, and more importantly, at no cost to myself. Dilara went above and beyond, the company she works for must also be understanding in customer needs in resolving issues that may arise, many thanks to Dilara and Decorite, I would certainly order from them again!
3 April 2024
Unprompted review
Reply from Decortie UK
Hello Lynn,
Thank you for your kind words! We’re glad that you had a positive experience with our customer service and delivery.
Best regards,
Overall a nice enough piece of…
Overall a nice enough piece of furniture for the money l paid and it was heavy. It wasn't the easiest to build as the instructions weren't very clear in parts. I'd suggest marking the unpainted bits on the diagram with little strokes //// so you can differentiate it from the White parts. A couple of the pieces had bits chipped out of them too. But built it looks okay.
19 March 2024
Reply from Decortie UK
Hello Ann,
Thank you for your honest feedback. We appreciate your suggestions and are glad that the final product meets your expectations.
Best regards,
Super quick delivery
Super quick delivery, reliable. Responded within an hour to my email and rebooked the delivery.
18 March 2024
Reply from Decortie UK
Hello Babs,
Thank you for your kind words! We’re glad that you had a positive experience with our service.
Best regards,
Great customer service
15 March 2024
Reply from Decortie UK
Hello Matt,
Thank you for your glowing feedback! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to assist you promptly and efficiently. Your recommendation means a lot to us! Have a fantastic day!
Warm regards,
Decortie Team
Great customer service very helpful.
Great customer service very helpful.
Needed help with the product and they were great.
Quick friendly and efficient
Highly recommend this company
19 March 2024
Unprompted review
Reply from Decortie UK
Hello Christopher,
Thank you for your glowing feedback! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to assist you promptly and efficiently. Your recommendation means a lot to us! Have a fantastic day!
Warm regards,
Decortie Team
Excellent quality furniture
The furniture was of excellent quality . The instructions were easy to follow and helped put the furniture together. It now is the centre piece of my living room. Would recommend to family and friends
18 March 2024
Unprompted review
Reply from Decortie UK
Hello Valued Customer,
That's wonderful to hear! Thank you so much for your kind words and for choosing our furniture. We're thrilled that it has become the centerpiece of your living room and that you found the assembly instructions helpful. Your recommendation means a lot to us. Have a fantastic day!
Warm regards,
Decortie Team
Reply from Decortie UK
Hello Laura!
Thank you so much for your awesome feedback! We're thrilled to hear that you found our product just as described and easy to assemble. We're delighted that it's serving you well as both a useful and decorative piece of furniture. Have a fantastic day!
Warm regards,
Decortie Team
Classy side table, great company
The side table looks classy and very easy to assemble. I would recommend the table and company to all. Many thanks
4 March 2024
Unprompted review
Reply from Decortie UK
Hello Omar,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our side table classy and easy to assemble. Your recommendation means the world to us. If you ever need anything or have any questions, please don't hesitate to reach out. Have a great day!
Warm regards,
Decortie Team
At long last
At long last, I have found a company that thinks outside the box. Your designs are fantastic & I wish I had room to buy more pieces. Your prices are easy to afford & I was able to assemble it on my own. It looks exactly as it does in the ad. Delighted.
21 February 2024
Reply from Decortie UK
Hello Eileen!
Thank you so much for your kind words! We're thrilled to hear that you're delighted with our designs and found assembling the piece easy. It means a lot to us that you appreciate our approach. Have a wonderful day!
Warm regards,
Decortie Team
Exactly what it looked like on…
Exactly what it looked like on internet.
Easy to assemble
Useful and decorative little piece of furniture.
9 December 2023
Reply from Decortie UK
Hello Margaret!
Thank you so much for your awesome feedback! We're thrilled to hear that you found our product just as described and easy to assemble. We're delighted that it's serving you well as both a useful and decorative piece of furniture. Have a fantastic day!
Warm regards,
Decortie Team
Kept updated with delivery wasn't in…
Kept updated with delivery wasn't in left with neighbour.
11 February 2024
Reply from Decortie UK
Hello Diana!
Thanks a lot for sharing your experience with us! We're glad to hear that you appreciated being kept updated on your delivery and that everything went smoothly without any issues with leaving it with a neighbor. If you ever need assistance with anything else, don't hesitate to let us know.
Have a wonderful day!
Warm regards,
Decortie Team
Great Service
This company could not have been more helpful, or gone to more trouble, to ensure that their product was delivered to the right address after an error (mine) with the postcode. Their customer relations is excellent.
21 February 2024
Unprompted review
Reply from Decortie UK
Hello Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Ensuring our customers receive their orders correctly is a top priority for us and we're glad we could assist you with that.
Have a fantastic day!
Warm regards,
Decortie Team
Reply from Decortie UK
Hello Alan,
Thank you for your awesome feedback! We're thrilled to hear that you're happy with both our fast delivery and our product.
Have a fantastic day!
Warm regards,
Decortie Team
Lovely side table
Delivered promptly, had a bit of "fun" putting it together, but that is down to my ineptitude with flat pack stuff!! The instructions were very good and the table went together nicely in the end.
I love my side table, it's so useful, and very unusual in it's design.
15 January 2024
Reply from Decortie UK
Hello Kerry!
Thank you for your wonderful feedback! We're glad to hear that you enjoyed assembling your side table, even if it was a bit of a challenge. We're pleased that the instructions were helpful and that you're happy with the final result. It's great to know that you find the design of the table both useful and unique.
Have a fantastic day!
Warm regards,
Decortie Team
Great experience
Very fast delivery and items in excellent condition upon arrival. The wall shelves (Halic) are solid and durable, two things stand out: (1) Decortie has a clever little technique that allows you to map out drilling holes on the wall without having to draw on the wall and calculate; and (2) I was able to assemble one of our two shelves in reverse as all side edges are presentable, not just the ones that are supposed to be at the front. This way we have two shelves mirrored in two alcoves.
24 January 2024
Reply from Decortie UK
Hello Valued Customer,
Thank you so much for your detailed and positive feedback! We're delighted to hear that you're pleased with the fast delivery and the excellent condition of your items. It's great to know that you found the wall shelves solid and durable, and that you appreciated the clever technique for mapping out drilling holes. We're also glad that you found our shelves versatile enough to assemble in reverse for a mirrored effect.
Have a fantastic day!
Warm regards,
Decortie Team
Exceptional customer service, a company who puts their customers first
I ordered an item from Decortie UK which wasn't quite right for what I needed it for. I contacted them and they were incredibly kind and understanding. Straight away they offered me a refund and were clear about the terms. A really wonderful team who go above and beyond for their customers. Thank you so much, particularly to Görkem who was so quick to respond to my queries and has exceptional customer service!
30 January 2024
Unprompted review
Reply from Decortie UK
Hello Louise!
Thank you so much for your lovely feedback! We're thrilled to hear that you had a positive experience with our customer service team. Providing excellent service and ensuring our customers are happy is our top priority. We're glad we could assist you with your query and offer a solution that worked for you.
Have a fantastic day!
Warm regards,
Decortie Team
Great customer service despite delivery issue
Purchased a bookcase and despite DHL only delivering one of two parcels, was really impressed with the customer service from Decortie in getting it sorted and organising the replacement parcel quickly and easily.
24 January 2024
Unprompted review
Reply from Decortie UK
Hello Valued Customer,
Thank you for your feedback! We're glad to hear that despite the delivery hiccup with DHL, you were impressed with our customer service in resolving the issue and organizing a replacement parcel promptly. Ensuring our customers receive their orders smoothly is our priority, and we're happy we could assist you.
Have a great day!
Warm regards,
Decortie Team
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