Fantastic value and quality. Decortie has a great selection of furniture to choose from. We were looking for a particular sized sideboard and found just what we wanted at a really good price. From... See more
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Excellent quality products and outstanding customer service. The team was friendly, professional, and genuinely cared about making sure I had a positive experience. The ordering process was smoot... See more
***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more
Company replied
Website easy to navigate and ordering straightforward. Item was packed well and delivery super speedy. The TV console looks very stylish and the assembly instructions were easy to follow even for a 79... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Kitchen Furniture Store
- Living Room Furniture Store
Written by the company
We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team
Contact info
Unit 2 Heaton Court Birchwood, WA3 6QU, Warrington, United Kingdom
- support@decortie.com
- decortie.co.uk
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Great comms fast delivery when others…
Great comms fast delivery when others wouldn't take an order for this address
Absolutely pleased with Decortie furniture!!
I furnished my living room with Decortie furniture (tv stand, coffee table, side table and 2 bookshelves) and I am absolutely in love with the end result! The products arrived very well packaged and the instructions are super clear and easy to follow so I actually enjoyed the assembly process as it feels like a lego for grown ups (I'm not great at DIY but managed to assemble everything on my own without too much trouble). Great quality overall which gives a very modern touch to any space so I would definitely recommend Decortie furniture 👌🏽
Excellent company
Excellent company, unit arrived on time, packed well and lovely piece of furniture, contacted company regarding duplicate receipt and staff were more than helpful. Would recommend this company to others.
Great product and service
I wasn't sure what to expect from the flat pack furniture I ordered, and was a bit apprehensive about quality, and putting it all together. However, I was pleasantly surprised by the Decortie products. Instructions for assembly were clear and simple; all the components were provided, none missing, yay! And the furniture is sturdy and good quality. There were a few minor chips in some of the component shelves, but I just got a furniture pen to cover those up. Delivery was ultra quick too. Overall I'm really happy!
اعادة تقييم وعتذار
Very wonderful team. My order arrived with some missing items previously, but the team contacted me and sent everything that was missing, even though the mistake was from the delivery companies. They are very professional and wonderful. Thank you very much.
Better than I thought
Great little side table, quite sturdy much better than I thought especially for the price
Quality a bit so-so, delivery great
The furniture was a bit so-so - a handful of marks, chips, and unsightly alignment on the pieces. If it was going in a prominent place in my house, I would’ve been disappointed and might’ve considered sending it back. It’s fine for its purposes, and I appreciate the unique corner shape.
The delivery experience direct from Decortie was really fast and smooth, and I saved money compared to buying it through a 3rd party.
Excellent Customer Service and Product!
We purchased the Labirent Coffee Table from The Range online, but the wrong item was delivered. After reaching out to customer support and exchanging emails, the supplier, Decoratie UK, stepped in. They initially offered a DHL return label, but due to the distance, it would have been difficult to return the item. Instead, they kindly sent us the correct product and let us keep the wrong one at no extra cost. I was pleasantly surprised by their excellent customer service and generous solution! The coffee table looks amazing, great value for money!!!

Reply from Decortie UK
Amazing Quality - 2 Tier Storage End Side Tables
Absolute amazing customer service and support. Purchased two of the HOCUS PICUS 2 Tier Storage End Side Tables. They look absolutely super. Amazing quality and so easy to assemble.

Reply from Decortie UK
Ordered and delivered very quickly
Ordered and delivered very quickly , pleased with unit , took about an hour to assemble , well worth it , a sturdy peace of furniture .

Reply from Decortie UK
Happy customer
All great, the sideboard looks much better than on the website. I'm really happy with it.

Reply from Decortie UK
Great customer service and very speedy…
Great customer service and very speedy responses.

Reply from Decortie UK
Update
***update***
***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you****
Box arrived taped together at one end upon opening there are two cracks through the main section of the bookcase. Apparently improper storage so me keeping it box it arrives in flat is wrong!!!???
They sent box taped up and never checked when received back from previous customers now it’s my fault for leaving it in the box!!!
Note to customers don’t buy from them and if you do check everything ASAP as this company don’t check when they receive goods back!!!
Complete joke useless

Reply from Decortie UK
Easy ordering online
Easy ordering online
Prompt free delivery
Very pleased with purchase

Reply from Decortie UK
The product is beautiful
I love the timely delivery, product is exactly as described and easy to install.

Reply from Decortie UK
My second order from Decortie
My second order from Decortie. Excellent service and speedy delivery.

Reply from Decortie UK
Excellent narrow bedside cabinets
We ordered 2 pairs of different small bedside units. The instructions were clear and it took about 1 1/2 hrs to put all four together with electric tools.
They appear to be a good quality and are attractive to look at…exactly as the picture online.

Reply from Decortie UK
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