Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can... See more
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Review summary
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Reviews shaping this summary
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... See more
Company replied
Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... See more
Company replied
These chairs are strong and beautiful. Buying experience was easy. They arrived in two days which was brilliant. Luckily my husband is handy and put 16 legs on. The only thing was legs were pale and l... See more
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Company details
Written by the company
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Contact info
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, United Kingdom
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4.6
Excellent
288 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick delivery and lovely chairs
Quick delivery and lovely chairs, perfect match for my oak table.
12 October 2026
Reply from Home Garden Direct
Hi Dawn,
Thank you for your kind feedback, very much appreciated.
Kind regards
Despite one chair being damaged in my…
Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/desk chairs just as was stated on the website. Very happy will use this company again.
7 October 2026
Reply from Home Garden Direct
Hi Victoria,
Thank you for your very kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
Very easy & straight from ordering to…
Very easy & straight from ordering to delivery. The product delivered was to a high standard and the customer service and delivery staff were absolutely excellent. I can’t recommend this company enough! Excellent service in every way
21 September 2026
Reply from Home Garden Direct
Hi Liz,
Thank you for your very kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
The Sofa Bed delivery was satisfactory
The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady.
Fortunately my son was visiting and he was able to assemble it for me.
I asked the delivery driver about this fact and he showed me his cell phone screen showing the Delivery Only box ticked. His screen gave many options re assembly which I would have considered.
I would have had to return the purchase otherwise.
8 September 2026
Reply from Home Garden Direct
Hi Jose,
Thank you for your feedback.
As per our conversation today, we clarified that it does state on the website that assembly is required for this item, under the specifications section.
We also discussed the delivery, and confirmed that the contract we have with the courier is for collection and delivery only, which is why assembly was not offered at the time of order.
You did confirm that you are happy with the sofa bed and it was a very good price, which we are very pleased about!
Kind regards
Mirror was well package
Mirror was well package, it was straight forward from order to delivery. Kept updated. An excellent service.
8 September 2026
Reply from Home Garden Direct
Hi Susan,
Thank you for your very kind feedback, very much appreciated.
Kind regards
Excellent products and service and very…
Excellent products and service and very competitive
7 September 2026
Reply from Home Garden Direct
Hi Kenneth,
Thank you for your very kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
Reply from Home Garden Direct
Hi Karen,
Thank you for your very kind feedback, very much appreciated.
Kind regards
delivered on time easy to assemble
delivered on time easy to assemble
product as advertised.
28 August 2026
Reply from Home Garden Direct
Hi Adie,
Thank you for your kind feedback, very much appreciated.
Kind regards
Amazing customer service
As a previous garden centre manager I always brought very expensive garden furniture, but now I am no longer in that industry i decided to try different furniture and I have to say for the price, quality of the furniture I brought I was over the moon.
There was also an incident with one of my cushion, (my thought) so I tried to buy a replacement and i Spoke to Nick at customer services and he arranged a replacement free of charge. I couldn’t believe it and he certainly made my day. No more spending £1000s on furniture anymore, I will definitely stay with this company and brand for furniture moving forward. Thank you Nick. Extremely happy customer.
14 August 2026
Unprompted review
Reply from Home Garden Direct
Hi Rachel,
Thank you for your very kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
Great Garden Sofa set and service
Bought the Demeter Garden Sofa set and love it. So versatile and have had it in several combinations already. The ordering process was smooth, delivery was great and to the garden, and a minor problem was sorted out by Nick in Customer Services who was fantastic.
7 August 2026
Reply from Home Garden Direct
Hi Bob,
Thank you for your very kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
First time order, will definitely shop here again!
My garden furniture is lovely and my whole experience of shopping with Home Garden Direct was great, smooth ordering process and accurate delivery estimates, updates on the despatch and delivery were good.
The furniture is great quality and looks lovely in my garden.
10 August 2026
Reply from Home Garden Direct
Hi,
Thank you for your very kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
Outstanding customer service
3 August 2026
Reply from Home Garden Direct
Hi Nicole,
Thank you for your kind feedback, very much appreciated.
Kind regards
Lovely strong umbrella and base
Lovely strong umbrella and base, easy to assemble and works just great !
7 August 2026
Reply from Home Garden Direct
Hi Terence,
Thank you for your kind feedback, very much appreciated.
Kind regards
DHL delivered my parcel to the wrong…
DHL delivered my parcel to the wrong address., After one single call to home garden direct and a new parcel was on its way . . Excellent customer service shame DHL don't provide the same.
28 July 2026
Reply from Home Garden Direct
Hi Paul,
Thank you for your very kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
Excellent service and quick delivery
Excellent service and quick delivery. Love our new garden furniture. Nick in customer services was brilliant
3 August 2026
Reply from Home Garden Direct
Hi Mrs Toon,
Thank you for your kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
Reply from Home Garden Direct
Hi Ian,
Thank you for your kind feedback, very much appreciated.
Kind regards
Reply from Home Garden Direct
Hi Alison,
Thank you for your kind feedback, very much appreciated.
Kind regards
Great website
Great website, easy to navigate and very happy with the cantilever parasol. Delivery was excellent, the courier used was very good and kept us informed via email and text, plus a phone call on the day. Very happy with Home Garden Direct and would happily order again.
28 July 2026
Reply from Home Garden Direct
Hi Samantha,
Thank you for your very kind feedback, much appreciated!
We hope to see you again soon!
Kind regards
Our garden furniture is fine but one of…
After explanation regarding lost email received apologies and new cushion. Very satisfactory outcome thank you.
27 July 2026
Reply from Home Garden Direct
Hi Mrs Broxup,
I can only apologise again for the delay in replying. As discussed on our call when we spoke this morning, for some reason your e-mail had gone into the Spam folder, possibly due to the attached photo. This resulted in your e-mail not coming into our inbox to deal with and resolve your issue.
As agreed, I will send you out the new cushion to you to resolve this issue.
Kind regards
Mirror is beautiful,goes with my newly…
Mirror is beautiful,goes with my newly decorated hallway.Delivery was quick and packaging very good 👍
20 July 2026
Reply from Home Garden Direct
Hi Helen,
Thank you for your feedback, very much appreciated.
Kind regards
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