Decortie UK Reviews 

104
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic value and quality. Decortie has a great selection of furniture to choose from. We were looking for a particular sized sideboard and found just what we wanted at a really good price. From... See more

Rated 5 out of 5 stars

Website easy to navigate and ordering straightforward. Item was packed well and delivery super speedy. The TV console looks very stylish and the assembly instructions were easy to follow even for a 79... See more

Rated 5 out of 5 stars

I ordered the Chester Hall Stand Shoe Rack. Price was better than elsewhere and came with free delivery. Arrived very quickly, 2 days after placing the order, and packaging was robust. Product is just... See more

Rated 4 out of 5 stars

***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more

Company replied

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories
  4. Kitchen Furniture Store
  5. Living Room Furniture Store

Written by the company

We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

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4.7

All reviews

(104)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value for money good quality

The unit we ordered arrived on time was easy to assemble and looked really good easy to order on line and comes very quickly would purchase again from you and recommend you to anyone.good quality and value for money.

19 June 2025
Rated 5 out of 5 stars

Quality Product

Really pleased with this company and my new cupboards. They are great quality and look great in my new room. I was kept up to date with the delivery and customer service has been very good.
Putting the cupboards together was relatively easy, I would say now more difficult than IKEA furniture. You do have make sure you read the instructions as there are different hinges for different door panels, but as long as you take time and follow the instructions it was easy.
We had quick delivery and the boxes had only a small amount of plastic, which was a bag holding the screws etc, otherwise all cardboard and very well packed.
I would definitely use this company again.

2 June 2025
Rated 5 out of 5 stars

Fantastic service and products.

Super fast delivery.Easiest flat pack to build ever. Very nice quality and looks stylish and much more expensive than the price paid. I am delighted with my experience with Decortie and wouldn’t hesitate to buy from again.

20 May 2025
Rated 4 out of 5 stars

From placing my order to delivery was…

From placing my order to delivery was great, very quick. It was quick to build, not by me and easy enough. Now, the negative point is, the holes in it for appliances plugs are way too small. We couldn’t even remove the plug as they are fixed. We had to make the holes bigger ourselves. One door hinge was a struggle, but a bit of persuasion sorted it.
The end result is, I love my unit.

20 May 2025
Rated 5 out of 5 stars

Lazena side table

I ordered the Lazena side table in grey. Its a lovely piece and very sturdy. Its actually turned into quite a talking point when friends visit me. They love the style and uniqueness of it.
Although ordered through another company, I am very pleased with it. Found it easy to order and was kept informed of delivery dates etc. All I all would order from this company again, and love all their pieces. Great prices to for unique pieces. Would definitely recommend to friends and family.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful company to deal…

Absolutely disgraceful company to deal with...goods damaged and had to return!

1 March 2025
Unprompted review
Decortie UK logo

Reply from Decortie UK

Hi Julie,

Thank you for taking the time to share your experience.

We’re really sorry things didn’t go as expected.
Although the damage came from the courier and no photos were provided, we still issued a full refund and offered a free replacement — which you kindly declined.

We always try to make things right, and we’re here if you ever need us again 💛

Rated 5 out of 5 stars

Order 2 large sideboards one lamp table…

Order 2 large sideboards one lamp table and one side table very happy with my purchase good value for money had one faulty hinge I emailed and they replied straight away and posted me a new one out which was I was very happy with

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Very bad quality of furniture

Very bad quality of furniture. We ordered a storage unit for hallway. The package turned up all damaged, and one box was open. A lot of wood pieces had chipped edges. The unit is not stable at all.
Ordered through The Range, there was no communication regarding the delivery from Decortie up until the last day.

1 April 2025
Unprompted review
Decortie UK logo

Reply from Decortie UK

Hi,

We're truly sorry to hear about your experience, and we understand how disappointing this must have been.

We’d like to clarify that we hadn’t received any message from you prior to this review.
However, as soon as we saw your feedback, we reached out to you immediately and offered several resolution options to make things right.

Unfortunately, we haven’t heard back from you yet.
We would really appreciate it if you could get in touch with us so we can assist you further and ensure you’re fully satisfied.

Thank you for your time, and we genuinely hope to hear from you soon 💛

Rated 5 out of 5 stars

The most fun I've had putting a shelf…

The most fun I've had putting a shelf together and it looks great!

Brought item: Decortie Molly Corner Bookcase 5 Tier White Wall Mounted

I highly recommend this product! it is sturdy and good quality finish.

I especially love how adaptable the bookshelves are to the space. The product is two bookshelves halves. Once you have finished assembling the two bookshelves there are any number of different orientations you can slot the two halves together.

Recommend doing with another person to make it easy to lift and reorientate the halves when you're finished.

Took us 3 hours from unpacking boxes to finished shelf in position and we stopped for plenty of tea in between!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Great designs

Great designs, solid excellent quality furniture, easy to assemble, quick delivery, wish I had a bigger house to accommodate more of their furniture! I have bought 2 sideboards in light mocha, a staggered cupboard, 2 bedside tables and a TV stand.

28 March 2025
Unprompted review

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