Cruise Retail Academy Reviews 

495
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the training modules clear, practical, and comprehensive, effectively preparing them for their roles. Many appreciated the engaging lessons, relatable examples, and the use of videos and podcasts, which made learning informative and straightforward. The dedicated team is frequently praised for their patience, helpfulness, and personalized support throughout the learning process. Reviewers often highlight how the courses boosted their confidence, improved communication skills, and provided valuable industry knowledge. The overall service is described as professional, well-organized, and valuable for career opportunities, offering accessible and quality education.

What people talk about most

User experience

Consumers find the user experience to be highly positive, describing it as structured, welcoming, and... See more

Staff

Clients share positive opinions on staff, frequently praising their professionalism, support, and... See more

Service

Customers consistently note positive experiences with service, praising the clear, actionable guidance on... See more

Product

Reviewers highlight positive aspects of product, praising the exceptionally well-structured and insightful... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

495 reviews

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4.9

All reviews

(495)

260 reviews in the last 12 months

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Rated 5 out of 5 stars

Self awareness.

The course was well planned and layed out, easy for me to follow. The diagrams in each module really helped in summarizing and understanding it. The podcast at the end of it was a major plus. The end of learning quiz really affirmed my understanding of the whole course. Learned a lot about myself that I was not aware before the start of the exercise. Grateful for the experience.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

In my perspective it Offers excellent…

In my perspective it Offers excellent cruising great cruise retail education equipping a candidate with all what you need to have.its kind of mentorship too.You get to understand everything feeling highest of satisfaction ready to enbark skills on board..

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Important Points noted…

I have grabbed alot of tips from this program!!...from creating a common ground to building rapport,creating strong trust,and personalisation with the guest...understanding guest's mindset is also another crucial point in making a sale that I've learnt..I can't wait to Make those sales by following the 3 main ways of creating a sale and also making guests moments memorable.
Thanks Adrian Pittaway for preparing these key points for us,free of charge

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Completing the Introduction to Swiss…

Completing the Introduction to Swiss Watches course has been an exciting and eye opening experience. ⌚✨

I’ve gained a deeper appreciation for Swiss craftsmanship, precision, and the heritage behind luxury timepieces. The course not only strengthened my product knowledge but also enhanced my confidence in presenting and selling high value items.

This has been a powerful step toward building my career in cruise retail, and I’m excited to keep growing and applying these skills in a professional setting. 🚢💼

4 April 2026
Unprompted review
Rated 5 out of 5 stars

As I stand at the airport ready to…

As I stand at the airport ready to embark on my next maritime assignment, I am incredibly grateful for the pivotal role the Cruise Retail Academy has played in my professional journey. From the very beginning, the academy demonstrated an unwavering commitment to my success by providing me with specialized cruise retail coursework entirely free of charge.
​Their support extended far beyond the classroom; the comprehensive interview preparation and strategic job placement assistance were instrumental in securing my current role. I am heading to my ship equipped with a refined skill set and a deep understanding of premium guest service. I look forward to unleashing the high-standard retail expertise I’ve acquired and delivering an exceptional shopping experience at sea."
​Acknowledgement & Thanks
​To the Cruise Retail Academy Team:
​I want to extend a massive thank you to Adrian and Robi for everything you do. Your mentorship and the resources provided by the Academy have been life-changing. I am currently at the airport, heading off to join my ship, and I couldn't have done it without your guidance. I’m ready to put all those skills to work!
Enoch Prince Dartey

3 April 2026
Unprompted review
Rated 5 out of 5 stars

I can say my experience was amazing and…

I can say my experience was amazing and am happy I got to learn more about the life on board and all I can say I got knowledge which is power thank you the retail academy for making your materials accessible and easy to navigate...you are the best

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent tool!

Retail academy app is a excellent tool for all crew member looking for growth within the company. KPIs are very important to understand better why our work makes such a difference for our company.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Dream to reality

I can’t thank Cruise Retail Academy enough for helping me secure my dream job in the cruise retail industry. From start to finish, the entire process was made as smooth and straightforward as possible.

A special thank you to Rob and Adrian, who guided me every step of the way. Their patience, professionalism, and genuine support made all the difference. They were always available to answer questions, provide clear guidance, and keep me motivated throughout the journey.

If you’re serious about building a career in cruise retail, I highly recommend Cruise Retail Academy. They don’t just offer training. They truly care about your success and go above and beyond to help you achieve it.

Grateful and excited for this new chapter!

Thank you, Rob and Adrian, and the entire team at Cruise Retail Academy.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Learning About Cruise Retail Finance

Just completed the “Learning About Cruise Retail Accounting”, this was a powerful eye-opener into how retail operations work onboard.

Now I have a better understanding of PPD (Passenger Per Day) and daily targets, to the full lifecycle of a product, pricing strategies, tax implications, and how profit is actually calculated in a cruise retail environment.

The overall experience was marvellous.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Learning about luxury retail through…

Learning about luxury retail through Cruise Retail Academy was such an insightful and joyous experience. The module covered subjects like marketing strategies and even touched on the history of luxury. While being a broad topic, it also was not overwhelming and was easily digestible and I found myself following along quite easily.

26 March 2026
Unprompted review

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