Cruise Retail Academy Reviews 

495
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the training modules clear, practical, and comprehensive, effectively preparing them for their roles. Many appreciated the engaging lessons, relatable examples, and the use of videos and podcasts, which made learning informative and straightforward. The dedicated team is frequently praised for their patience, helpfulness, and personalized support throughout the learning process. Reviewers often highlight how the courses boosted their confidence, improved communication skills, and provided valuable industry knowledge. The overall service is described as professional, well-organized, and valuable for career opportunities, offering accessible and quality education.

What people talk about most

User experience

Consumers find the user experience to be highly positive, describing it as structured, welcoming, and... See more

Staff

Clients share positive opinions on staff, frequently praising their professionalism, support, and... See more

Service

Customers consistently note positive experiences with service, praising the clear, actionable guidance on... See more

Product

Reviewers highlight positive aspects of product, praising the exceptionally well-structured and insightful... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

495 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(495)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I couldn't have a name witten on my Certificate

I couldn't have a name witten on my certificate then what's the point of giving that certificate. "Presented to" what am i going to do with that?

21 May 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Hi Mahbub, you have no name on your certificate because you have not completed your member registration correctly. If you put your name into your member details on your Cruise Retail Academy account, and let us know, we can reissue your certificate for you, with your name proudly in place!

Rated 5 out of 5 stars

It's the best app for retail…

It's the best app for retail knowledge....the company holders have been making sure that they deliver the best retail ideas and also assist in each and every job application stage🤗🤗

7 May 2026
Unprompted review
Rated 5 out of 5 stars

The learning program is very efficient

The learning program is very efficient, giving the right knowledge to prepare oneself for life on board, guest & retail service.
You also get certification after completing the modules.
I will also give a shout out to the team for swift process they have when connecting a new CM with relevant companies.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

​"Dear Mr

​"Dear Mr. Adrian, thank you for the outstanding virtual support. Your attention to detail and quick response time made the entire process seamless. I truly appreciate your dedication to excellence and the professional manner in which you manage guest/client relations."

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I loved this course because it teach…

I loved this course because it teach How important it is to be consistent about what we say and How we act , as well as learn from feedback and use every tool to build a brand that really shows who we are and what we want to represent . Focus on details and be aware of How others perceive you to constantly improve our performance it is an hability that worth to be learned to grow in any life path . Thank you .

27 April 2026
Unprompted review
Rated 5 out of 5 stars

A highly informative platform

A highly informative and well-structured platform. I’ve gained valuable insights into onboard retail operations, guest engagement, and sales standards.
Kudos to the Cruise Retail Academy team for an excellent job!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Once again I want to extend my sincere…

Once again I want to extend my sincere gratitude for this opportunity.
My experience has been great so far for the training modules in the Cruise Retail Academy
The interaction with Mr Adrian in the interview also showed alot of support, he was very attentive, calm and patient. He's also a good mentor and helpful.
Thank you

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I already work in retail on land

I already work in retail on land. Long hours of standing, meeting new people, having nice and difficult customers. I get along with all my colleagues. I know that I'm ready for a cruiseship journey though it's gonna be a different environment. I learned so much from this and I'm thankful for the knowledge. It has prepared me. Thank you

19 April 2026
Unprompted review

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