Cruise Retail Academy Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the training modules clear, practical, and well-organized, making the learning process engaging and easy to understand. Many people highlighted the comprehensive courses, which provide valuable insights and effectively prepare them for their careers, boosting confidence and skills. The staff received frequent praise for their helpfulness, professionalism, and dedication, offering personalized support throughout the journey. Consumers appreciate the quality education and service, noting how the courses offer real-life insights and valuable tips that help build careers and open new opportunities, leaving them satisfied and confident.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform as structured,... See more

Staff

Consumers find staff to be positive, with many reviewers expressing gratitude for the team's support and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the... See more

Product

Clients share positive opinions on product, highlighting the exceptional and insightful content that enhanced... See more

Quality

Reviewers consistently express satisfaction with the quality of the content and courses, describing them as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(489)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

Ppd and profit magin

It clearly guide and show how transactions are managed, and also tells me the importance of duty and taxi free.accounting helps us to calculate profits magin and ppd

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great introduction to shiplife

As someone that is currently working on cruise ships specifically in revenue department I wish I had a tutorial like this before I went on ships. It gives a great detaililed explanation of not only the professional side of day-to-day is explained very accurately.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I honestly had an insightful experience…

I honestly had an insightful experience because I have worked in retail and thought I have most of the practical knowledge but after completing this course I have gained valuable skills in terms of upselling and creating good relations to guests or customers

26 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience have been great since day…

My experience have been great since day one because I am more enlightened through the various courses in the Academy.
Most of my questions have been answered once I complete a course and am more grateful and hope I will join the cruise team soon.Thank you so much.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Insightful

I found the course to be very insightful. I have a good idea on what to expect onboard as a sales associate and how to effectively close sales.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience as I took the top 10 guest personality course

The piece was very insightful and enlightening. I now feel comfortable and more confident as I approach the clients because I now know the different personalities the guests have. The different types of client that walk in. It was really mind-blowing and knowledge nourishing. Thanks a lot for the course. I got to learn a lot am humbled.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

I couldn't have a name witten on my Certificate

I couldn't have a name witten on my certificate then what's the point of giving that certificate. "Presented to" what am i going to do with that?

21 May 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Hi Mahbub, you have no name on your certificate because you have not completed your member registration correctly. If you put your name into your member details on your Cruise Retail Academy account, and let us know, we can reissue your certificate for you, with your name proudly in place!

Rated 5 out of 5 stars

It's the best app for retail…

It's the best app for retail knowledge....the company holders have been making sure that they deliver the best retail ideas and also assist in each and every job application stage🤗🤗

7 May 2026
Unprompted review

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