Cruise Retail Academy Reviews 

497
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the training modules clear, practical, and comprehensive, effectively preparing them for their roles. Many appreciated the engaging lessons, relatable examples, and the use of videos and podcasts, which made learning informative and straightforward. The dedicated team is frequently praised for their patience, helpfulness, and personalized support throughout the learning process. Reviewers often highlight how the courses boosted their confidence, improved communication skills, and provided valuable industry knowledge. The overall service is described as professional, well-organized, and valuable for career opportunities, offering accessible and quality education.

What people talk about most

User experience

Consumers find the user experience to be highly positive, describing it as structured, welcoming, and... See more

Staff

Clients share positive opinions on staff, frequently praising their professionalism, support, and... See more

Service

Customers consistently note positive experiences with service, praising the clear, actionable guidance on... See more

Product

Reviewers highlight positive aspects of product, praising the exceptionally well-structured and insightful... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

497 reviews

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4.9

All reviews

(497)

261 reviews in the last 12 months

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Rated 5 out of 5 stars

Learning about luxury retail through…

Learning about luxury retail through Cruise Retail Academy was such an insightful and joyous experience. The module covered subjects like marketing strategies and even touched on the history of luxury. While being a broad topic, it also was not overwhelming and was easily digestible and I found myself following along quite easily.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I enjoyed every aspect of the course

I enjoyed the lessons, challenge and achieving the milestone. This was an excellent overview of cruise retail. The lessons were easy to understand, and I found the platform to be user-friendly. Truly grateful for the knowledge gained and to the people that put this together.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Invaluable knowledge

My understanding on ‘Luxury Retail’ was pretty vague, but there’s more to what constitutes as luxury items; beyond the price margin. Thanks to the Cruise Retail Academy for the in-depth guide and expanding my interest in luxury retail. Such an invaluable course.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for a Wonderful experience with the Cruise Academy

When I enrolled , I wanted to understand what life onboard is really like and how to position myself for success — and this program exceeded every expectation !!
Taking this Cruise Academy has been one of the most valuable steps I’ve taken in preparing for a career at sea.
I appreciated our coursework and conversation that combined real-world experience with practical guidance from ship-life expectations and even story-telling . The “limoncello “ story was my favorite!
The feedback and personal advice I received gave me the confidence to move forward and to learn more about this industry. Thanks to this academy , I’m stepping into the process with knowledge, enthusiasm and more patience.
Thank you very much ,
Lauren Griffith

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Game Changer

Cruise Retail Academy delivers real, practical knowledge that prepares you for life and success onboard. The support and structure are exceptional—this course is a true career booster.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently completed the Top 10 Cruise…

I recently completed the Top 10 Cruise Retail KPI’s for Success course and found it very useful and practical. The content was clear, easy to follow, and directly relevant to real-world cruise retail.

It provided actionable insights that can be applied immediately, and the platform was simple to navigate.

Overall, a valuable course that I would recommend to anyone working in cruise retail.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with the Cruise Retail…

My experience with the Cruise Retail Academy was excellent. The training was clear, practical, and gave great insight into retail operations and guest service onboard. I especially appreciated learning about ship life, teamwork, and how to build strong connections with guests. Overall, it was a very valuable program that prepared me well for working in cruise retail.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Resilience

Attention to detail, making me feel seen and heard. Continous support and encouragement. I loved how communicative you guys were, and the timelines of your response.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

A Comprehensive and Practical Leadership Course for Cruise Retail Professionals

This course is chock-full with volumes of information which I must say is impressive as to how it was compiled but I had managed to pull through it. In the end, I thoroughly enjoyed completing this diploma. What impressed me most was how the course goes beyond theory and delivers practical, actionable tools that can be applied immediately in a cruise retail environment.

The structure across seven modules works well—starting with Self-Awareness as the foundation, then building through Communication, Emotional Intelligence, Resilience, Critical Thinking, Personal Branding, and finally Goal Setting. Each module connects back to real-world scenarios onboard a ship, which makes the learning relevant and easy to relate to.

The inclusion of frameworks like SMART goals, OKRs, DISC, SCAMPER, and the Eisenhower Matrix gives leaders a solid toolkit to work with. I also appreciated the podcast recaps, end-of-module quizzes, and the final goal-setting template—they helped reinforce the key takeaways.

One thing that stood out was the consistent emphasis on behavioural development over technical skills. It's a refreshing reminder that how we lead, communicate, and show up matters more than just knowing the operational side of things.

If I had to highlight one area that might be easily overlooked but is absolutely essential—it's the "No Banana" culture discussed in the Emotional Intelligence module. Creating psychological safety where team members feel safe to speak up, make mistakes, and grow without fear of shame or blame is something every leader should prioritise, yet it's so often forgotten in high-pressure environments.

Overall, a well-structured, insightful, and practical course. I'd recommend it to anyone serious about growing their leadership career in cruise retail.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Cruise Retail Diploma

Just completed The Cruise Retail Diploma and enjoyed the learning experience.The material is structered in a way that is easy to comprehend.Am looking forward to enrolling in more courses so I can be fully equiped for the journey ahead.Thank you Cruise Retail Academy.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Well cruise academy contains valuable …

Well cruise academy contains valuable information for both on-board and those who are dreaming to work on cruiseship ,the more I dive down doing courses im learning a lot n special thanks to our CEO Addrian and his team.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The material was clear

The material was clear, easy to follow, and gave a good overview of how retail works on cruise ships. It helped me better understand the role and what to expect in this industry. I would recommend it to anyone interested in cruise retail.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

To learn so much about invicta the…

To learn so much about invicta the establishment of 1837 and the impressive amount of models manufactured 4-5000, is mind blowing I'm so impressed with the crystal ,specially flame fusion that scratch resistant wow...
Cruise retail academy you are seriously doing a great job keep up well done and thank you for teaching us helping guest is not just about processing transactions but actively connecting with guests and help guest feel confident in every purchase and so much more....

23 February 2026
Unprompted review
Rated 5 out of 5 stars

The Cruise Retail Academy's course was insightful

The Cruise Retail Academy's course was enjoyable. Although I have experience in the field, I have learned a few new and unfamiliar things. demonstrating that learning never ends. I appreciate the Cruise Retail Academy sharing these courses.

23 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Great to hear you have learnt something new Carmen!

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