Cruise Retail Academy Reviews 

498
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the training modules clear, practical, and comprehensive, effectively preparing them for their roles. Many appreciated the engaging lessons, relatable examples, and the use of videos and podcasts, which made learning informative and straightforward. The dedicated team is frequently praised for their patience, helpfulness, and personalized support throughout the learning process. Reviewers often highlight how the courses boosted their confidence, improved communication skills, and provided valuable industry knowledge. The overall service is described as professional, well-organized, and valuable for career opportunities, offering accessible and quality education.

What people talk about most

User experience

Consumers find the user experience to be highly positive, describing it as structured, welcoming, and... See more

Staff

Clients share positive opinions on staff, frequently praising their professionalism, support, and... See more

Service

Customers consistently note positive experiences with service, praising the clear, actionable guidance on... See more

Product

Reviewers highlight positive aspects of product, praising the exceptionally well-structured and insightful... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(498)

236 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Cruise Retail Academy's course was insightful

The Cruise Retail Academy's course was enjoyable. Although I have experience in the field, I have learned a few new and unfamiliar things. demonstrating that learning never ends. I appreciate the Cruise Retail Academy sharing these courses.

23 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Great to hear you have learnt something new Carmen!

Rated 5 out of 5 stars

The explanation of the differences…

The explanation of the differences among individual shoppers was very well presented, which helped me gain a clearer and deeper understanding of the topic. Thank you for your effort in further educating us about the retail industry.

19 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for taking the time to feedback Lanie, glad you found it useful!

Rated 5 out of 5 stars

This is a fast track cruise lessons…

This is a fast track cruise lessons ,which helps a lot without spending much energy keep it up team A .I have totally changed ,they I speak.

18 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Moses, glad you found it insightful!

Rated 5 out of 5 stars

It is comprehensive and all you need before stepping on board as a retail associate.

it is interactive, educational and resourceful. Targeted to equip candidates with suitable knowledge and be fully informed about the roles onboard.
However after my course my diploma Came without a name so I don't know how to prove I studied.

18 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Hi David, hopefully you received your updated certificates now. Thanks for taking the time to feedback

Rated 5 out of 5 stars

Boosted My Communication and Sales Skills

The communication course at was excellent! It boosted my confidence, improved my guest engagement skills, and gave me practical tools for luxury sales and hosting events onboard. Highly recommend!

17 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for the feedback Lynda - much appreciated!

Rated 5 out of 5 stars

amazing experience

to be honest, the program was really insightful and full of great information. i ve learnt many new things about cruise ships, life onbroad , retail , guest services..i'm so lucky to find this program

13 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for the feedback Rachid!

Rated 5 out of 5 stars

The Best Flat Form To Gain Cruise Knowledge

It’s an unique flat form where you can gain your knowledge on cruise ships SOPs and also different types of jobs which available in cruise lines. And I would like to thank to Mr Adrian who helped a lot through out the process. wishing all the best for Cruise Retail Academy . Really recommend this application.

14 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Pramod for the feedback!

Rated 5 out of 5 stars

The three A Rules of Engagement when dealing with customers.

Understanding The key different types of customer personalities;
The guideline gives a rich and detailed personalities,how to understand them key approaches you can use to close a sale and agree with customers.
I love the way the courses are arranged and how they're well researched.

13 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for the feedback, we really appreciate your insight!

Rated 5 out of 5 stars

I found incredible value in this course…

I found incredible value in this course as I prepared to apply for a job in the retail sector. It offered a comprehensive look into the industry, opening doors for both professional development and career progression. The content is current and offers insights for enhancements and inspiration for additional learning opportunities. Completing this initial phase has left me feeling both fulfilled and excited to continue expanding my skills.

12 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback here Brent

Rated 5 out of 5 stars

As with all CRA's courses

As with all CRA's courses , theres never a dull moment in the learning experience. I found this course interesting,enlightening and a DEFINITE MUST for any newbie who wants to work onboard . Thank you Adrian for yet another brilliant course offering .

5 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for the kind feedback Naarsim!

Rated 5 out of 5 stars

The value of introductions

Looking to apply for a position on board this course gave me an overview of the retail world, as well as opportunities for professional growth and career advancement. The information is up-to-date and provides ideas for improvement as well as suggestions for new courses that enhance knowledge. I feel satisfied and very happy to have completed this first step, so I will continue the learning process.

3 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Diana for your feedback!

Rated 5 out of 5 stars

As I'm searching for job for being a shoppie

As I'm searching for job for being a sales associate on cruise ship. CRA training is a game changer. Now I know what is expected of me, and is going to happen. SO it will be easy for me to pass interview and go a new adventure. It's going to be my first contract.

1 February 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Tsiory, we are glad to be of assistance!

Rated 5 out of 5 stars

From the bottom of my heart I would…

From the bottom of my heart I would like to give thanks and appreciation to ROB and ADRIAN PITTAWAY for their mentorship, I'm highly honoured to embark on a ship on the 5th of Feb 2026 from South Africa as a proud Cruise Retail Academy graduate all thanks to the entire team..
This would not have been possible without the help and guidance from Rob and Adrian and everyone else working from behind the scenes of the Cruise Retail Academy...
To everyone else still waiting for their joining dates , TRUST ME when I say it's really worth the wait , your email is on the way and you'll jubilate soon ...
THANK YOU SO MUCH CRUISE RETAIL ACADEMY.🫂🙏🏾

31 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Best of success!

Rated 5 out of 5 stars

Simplified learning making it…

Simplified learning making it interesting and the podcast helps in breaking down what you just read

29 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Nelson for your feedback here!

Rated 5 out of 5 stars

What made this experience amazing is…

What made this experience amazing is that I didn’t have to feel like I’m doing anything alone. Thanks to Rob, Adrian along with Yalivette, they helped me every step of the way, and for that I am forever grateful and thankful. 🙏

24 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Sasha-Lee - best of success!

Rated 5 out of 5 stars

E learning

The e learning is making preparations easy before embarking
Prompt emails notifying me of my progress
Availability of websites to make refferences to

22 January 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Henry!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look