From my initial enquiry to the booking process Mike was great and extremely knowledgeable and helpful. Nothing was too much trouble even when I kept changing my mind and adding bits on! Such a refr... See more
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Review summary
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I called as already good reviews on line. Was originally just an enquiry re Mexico cruise next month but i was lucky enough to speak to Debbie, she was so knowledgeable, so kind and helpfull that i b... See more
Lisa at Cruise Kings was amazing, great customer service from our initial inquiry through to booking, with no pressure. She answered all our questions and was very knowledgeable and provided a lot of... See more
Company replied
Very friendly courteous knowledgeable staff made our booking experience easy. Chris answered our questions, found out further information and contacting us back promptly. The booking process was easy... See more
Company details
Written by the company
Founded over 50 years ago, CruiseKings is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Contact info
6 & 8 Forbes Drive , KA8 9FG, Ayr, United Kingdom
- 0800 197 8050
- enquiry@cruisekings.co.uk
- cruisekings.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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The Cruise consultant Debbie was very…
The Cruise consultant Debbie was very helpful in getting the dates, of flights to link in with the Cruise we wanted
5 August 2026
Unprompted review
A pleasant knowledgeable and very…
A pleasant knowledgeable and very informative cruise agent got us the best deal available.
5 August 2026
Unprompted review
Always fabulous service from the first…
Always fabulous service from the first phone call to booking and throughout your time before travel during and after when ever you need them
4 August 2026
Jane Thurman was an absolute star in…
Jane Thurman was an absolute star in arranging our Cruise on the Queen Elizabeth for 2027. Very professional
25 July 2026
Belinda was amazing
Belinda was amazing! She beat the price we’d found and sorted everything out for us.
We’ll now be using Cruise Kings for all our cruises
29 July 2026
Katie Lowe was Great
Katie Lowe was very personable and helpful in supporting us book our next cruise
2 August 2026
Unprompted review
Reply from CruiseKings
We’re very grateful for your kind comments. It’s lovely to hear that Katie was personable and helpful while supporting you with your next cruise booking. Her friendly approach clearly made the process an enjoyable one. I will be sure to share your feedback with her. Thank you for choosing us and we look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Knowledge on cruises & quick responses…
Knowledge on cruises & quick responses to my queries
27 July 2026
Reply from CruiseKings
Thank you for taking the time to share your positive feedback with us. It’s pleasing to hear that you found the cruise knowledge helpful and that your queries were dealt with promptly. Providing clear, efficient support throughout the booking process is important to us. We look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
CruiseKings
Stacey was amazing so helpful i got my…
Stacey was amazing so helpful i got my friends to go to
21 July 2026
Reply from CruiseKings
Dear Mr Little,
We greatly appreciate your kind feedback. It’s particularly pleasing to hear that Stacey provided such professional, attentive and helpful service throughout your experience. The fact that you felt confident recommending her to your friends is a wonderful endorsement of the care she provides. We are grateful that we had the opportunity to assist you and we wish you an amazing trip when the time comes.
Kind regards,
Melissa Gambles
CruiseKings
Absolutely lovely booking lady who made…
Absolutely lovely booking lady who made it all happen! Thanks Carol!
22 July 2026
Reply from CruiseKings
We truly appreciate your kind words. It’s wonderful to hear that Carol made the booking process so enjoyable and was instrumental in bringing your holiday plans together. Your recognition of her service is greatly valued, and we wish you a fantastic trip filled with wonderful memories. Thank you for choosing CruiseKings.
Kind regards,
Melissa Gambles
CruiseKings
Nothing was any trouble
The service whilst getting the fine details was as good as it gets. All queries answered with great speed and efficiency. Debbie who handled our booking was first class
31 July 2026
Unprompted review
Reply from CruiseKings
Dear Mr Wilson,
We greatly appreciate your positive comments. It’s excellent to hear that Debbie provided first-class service and managed every detail of your booking with such speed and efficiency. Knowing that your queries were answered promptly and thoroughly is particularly pleasing. We wish you a fantastic holiday and hope everything exceeds your expectations.
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Thank you for your valued feedback. We’re pleased to hear that Mem and Andy provided such great service and made your experience a positive one. Your kind comments are greatly appreciated, and we wish you a wonderful holiday.
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Dear Mr Campbell,
Thank you for your valued feedback. We’re pleased to know that you received excellent customer service and were satisfied with the assistance provided. Your kind comments are greatly appreciated and will be shared with the team. We wish you a thoroughly enjoyable cruise and look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
CruiseKings
Our first time booking as we have…
Our first time booking as we have previously booked with a competitor. George was so helpful and was always on hand to answer my questions. Great service
22 July 2026
Reply from CruiseKings
Dear Mrs Tabiner,
We’re grateful that you chose us for your first booking, particularly having previously travelled with another cruise provider. It’s great to hear that George was so helpful and readily available to answer your questions throughout the process. Providing clear, attentive service is something we value highly, so it’s wonderful to know you had such a positive experience. We hope you have a fantastic cruise and look forward to hearing about your next adventure. Thank you again for choosing CruiseKings.
Kind regards,
Melissa Gambles
CruiseKings
We booked our holiday with MSC Joanna…
We booked our holiday with MSC Joanna was very helpful and made our Booking so easy for us
24 July 2026
Reply from CruiseKings
Dear Mr Ursell,
Many thanks for your lovely feedback. We’re so pleased to hear that Joanna was helpful and made booking your MSC holiday such an easy and enjoyable experience. It’s great to know that her friendly support took the stress out of arranging your holiday. Wishing you a fantastic time away and plenty of wonderful memories to bring home.
Kind regards,
Melissa Gambles
CruiseKings
Debbie is always on hand to help
Debbie is always on hand to help and is very prompt with any queries. This is the 4th time she has booked a cruise for me. I would throughly recommend using her when booking any cruise
31 July 2026
Unprompted review
Harris was extremely helpful
Harris was extremely helpful, polite and professional throughout. This is our first cruise with cruise kings and due to the service we received from Harris I would definitely recommend to other fellow cruisers and would use cruise kings for our future bookings.
29 July 2026
Unprompted review
Excellent Service
From my initial enquiry to the booking process Mike was great and extremely knowledgeable and helpful.
Nothing was too much trouble even when I kept changing my mind and adding bits on!
Such a refreshing change from another cruise travel agent who did not take this much care to ensure customer satisfaction!
Hence the reason I will now use Cruise kings for all my future bookings!
22 July 2026
Excellent service
27 July 2026
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