We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... See more
Company replied
From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more
Company replied
Absolutely top class, professional, respectful & caring service received from all the staff at Barnsley branch. Throughout the very emotional time we were treated with the utmost kindness, care & resp... See more
Company replied
4.7
Excellent
6K reviews
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Empathety
Empathetic young man listened to me and did not try to
oversell the product
31 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello, thank you for sharing your experience with us. We are very glad to hear that you felt supported by one of our colleague, and had an overall positive experience.
^Best wishes, Victoria
No silly questions .No persistant sales…
No silly questions .No persistant sales calls .Very competetive price .Clear ,simple instructions .Peace of mind with no stress or hassle .Perfect .Would highly recommend .
Thankyou
26 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Andrea, thank you for your review. We're so glad that you experienced no silly questions or persistent sales calls and that you found our price very competitive. It's wonderful that our clear instructions gave you total peace of mind - we truly appreciate your perfect rating and recommendation.
^Best Wishes, Simon
The service was friendly
The service was friendly, clear and straightforward. I was able to ask anything without feeling awkward. It was sorted very easily.
22 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Pauline, thank you so much for your review. We're so glad that you found our service friendly, clear and straightforward. It's wonderful that you felt comfortable enough to ask anything without feeling awkward and we're pleased that everything was sorted very easily for you.
^Best Wishes, Simon
Tim was very welcoming and explained…
Tim was very welcoming and explained every part of the plan we had decided on.We left feeling totally satisfied that our wishes would be carried out .
29 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Harold,
Thank you for sharing your experience with us. I'm really pleased that Tim made you feel welcome and understood. Your wishes matter to us and we really appreciate you trusting Co-op Funeralcare with them.
Take care,
^Cheryl
Simple to arrange and took les than 10…
Simple to arrange and took les than 10 minutes to fill out form. No fuss and very straightforward. Plenty of options for advice and help to family should you need it.
Top service for a delicate subject.
6 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Maurice, I'm so glad to hear you found the form simple to use and the process straightforward. We know this isn't the easiest of subjects to deal with, but we're here if you have any questions or queries.
Take care,
^Cheryl
Me and my brother lost our dad at the…
Me and my brother lost our dad at the beginning of July and from starting dad's funeral process the staff have been absolutely amazing nothing was to much trouble they are a very supportive firm i would highly recommend to anyone and we would like to say a massive thank you to you all for your kindness at this sad time from the Lowe family x
6 July 2026
Unprompted review
Reply from Co-op Funeralcare
I'm so very sorry to the Lowe family to hear of the loss of your dad last month. We know this is a very difficult time for you all, and are glad the team were able to be there to support you through it. If you need anything else, please don't hesitate to get in touch.
Sending our best wishes,
^Cheryl
Sort your. funeral plan out at the Co Op...for peace of. mind !
From the moment. we arrived we felt comfortable and were looked after.We have always trusted the Co Op and James who sorted our funeral plan instantly helped us to relax.He was patient, kind and thoughtful.Thank you so much .It. was not. solemn ,we even managed. to have. a. laugh .
29 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Jennifer, it's wonderful to hear you had such a positive experience with James, thank you for taking the time to leave us a kind review, we really appreciate it 💙 ^Take care, Michelle.
I made an inquiry about direct funeral…
I made an inquiry about direct funeral plan for myself, I was given a call back and the representative was very professional, he went through the plan with me and answered any questions I had making sure I chose the right plan for me, he was very respectful and took his time giving me all the information I needed .
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Janet, thank you for taking the time to leave us a review. I'm happy to hear that you found our representative professional, respectful and helpful when choosing your funeral plan 💙 ^Take care, Michelle.
Brookfields Funeral Services, best care and attention!
We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and attention to detail from Jules and Debbie and the rest of the staff, was perfect. Even through all the sadness, they were there with cups of tea and advice. Thankyou for everything, you helped my family at our most vulnerable of times.
19 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Amanda, I'm sorry for your loss, and thank you so much for your kind and thoughtful review. I'm glad to hear Jules and Debbie and the rest of the staff at Brookfields Funeralcare were respectful and empathetic while assisting your family during this difficult time 💙 ^Take care, Michelle.
Professional and caring
We met Jake who dealt with us in a very professional and caring way. We were able to see him at a local venue which was convenient and we now feel more confident about our funeral and that our family will be looked after in respect of organising our funeral.
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Janet, thank you for taking the time to leave us a review. I'm pleased to hear Jake was professional and caring, and that he made you feel confident that your family and funeral will be well looked after 💙 ^Take care, Michelle.
Steve was very helpful and friendly.
30 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Amanda, I'm so glad to hear you found Steve to be helpful and friendly. Thank you for leaving us a positive review 💙 ^Take care, Michelle.
Very good, then not so good.
No delay on replying to our call. Great staff member (Mudasir) who initially spoke to us and who helped us cancel a current funeral plan for my mother-in-law as we now wanted to book a direct cremation for her.
He then put me through to another department and I spoke to someone else who asked if we had POA for my mother-in-law, which we don't. She then said she could not arrange the direct cremation. She did not, at any point, ask whether we were paying for the funeral and was rather peremptory. We therefore went to Pure Cremation who were happy to arrange our direct cremation plan for my mother-in-law. We did feel, that as we had just spoken to Mudasir, who we could not fault, and who had refunded the original plan money to our account, that there would not have been a problem as she would have had all the details in order to arrange the direct cremation for us. It would appear not.
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Gill, thank you for taking the time to leave a review.
I'm pleased to hear that Mudasir provided helpful support and was able to assist you promptly with cancelling your mother-in-law's funeral plan. I'm sorry to hear that your experience was less positive when you were transferred to another member of the team. I can understand how frustrating this must have felt, particularly after your initial conversation had been so helpful. I'm sorry that the service you received at that stage left you feeling disappointed.
Thank you again for your review and for recognising the support Mudasir provided. ^Take care, Becs
Good comprehensive Funeral Plan. Bad overall process
I liked the comprehensive Funeral Plan but disliked the process of purchasing it. Paid for the plan on a Thursday, no automated reply confirming payment. Just mention in the during the purchase process that I would receive the plan in two working days. Feedback email request received the Monday before any acknowledgement from the Co-op! Hard copy of funeral plan received lunch-time post. Nominated representative has still not received promised email!
30 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Martin, thank you for taking the time to leave a review. I'm pleased to hear that you found the funeral plan comprehensive and suitable for your needs. I'm sorry to hear that the purchasing process did not meet your expectations, particularly around the communications you received and the delay in receiving confirmation of your plan.
If you would like to discuss this matter further, please get in touch: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs
Very helpful clear instructions to do…
Very helpful clear instructions to do funeral explained
1 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Anthony, thank you for taking the time to leave us a positive review, we really appreciate it 💙 ^Take care, Michelle.
It was very easy to do online and received documents not long after
It was very easy to do online
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi ms. Burke,
We're pleased to hear that you found arranging your funeral plan online easy and that your documents arrived promptly.
Take care, ^Elan
Satisfaction
It was so easy to answer the questions on the on line gold funeral plan. Payments was simple to expedite. I received my official funeral documents within days. Peace of mind to know my funeral arrangements are now securely in place. Thank you.
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Payne,
Thank you for taking the time to share your experience.
We're pleased to hear that you found arranging your Gold funeral plan online easy and straightforward. It's great to know that the payment process was simple and that you received your documents quickly.
All the best, ^Elan
The staff at the Bitterne Park funeral…
The staff at the Bitterne Park funeral parlour went out of their way to ensure a very sad day went as smoothly as possible. We as a family cannot thank them enough for the way they conducted themselves and ensured we did not have to worry about a thing.
13 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there,
We're pleased to hear that the team at our Bitterne Park Branch provided such caring and supportive service during such a difficult time. Knowing that they helped your family feel reassured and able to focus on saying goodbye means a great deal to us.
Take care, ^Elan
Funeral Plan
Never the most sexy experience to arrange a funeral plan but has to be done. Coop advisors Harry and Alison excellent got it all sorted quickly and we're a pleasure to deal with.
31 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Eastlake,
We understand that arranging a funeral plan is not always an easy conversation, so we're pleased to hear that Harry and Alison made the process feel straightforward and comfortable.
Take care, ^Elan
Professional service
Professional service, well explained funeral plans made them easy to understand. All members of the staff at Burnley were kind, helpful, professional and I felt at ease and did not feel rushed . Bought my funeral plan and can now relax and feel confident that my wishes will be well handled .
30 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there,
We're pleased to hear that the team at our Burnley Branch provided kind, professional and reassuring support. It’s wonderful to know that your funeral plan was explained clearly and that you felt comfortable taking the time you needed to make your decision.
Take care, ^Elan
The agent was a good communicator and…
The agent was a good communicator and took time to explain the process.
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David,
We're pleased to hear that you found our agent to be a good communicator and that they took the time to explain the process clearly.
Take care, ^Elan
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