I would like to say a big thank you to the staff at Co op Funeral care in Shepshed, Leicestershire. Kirsty was amazing, so supportive, caring, compassionate, patient and treated my late mum with c... See more
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Would like to say a massive thank to staff declan at burnley Co op funeralcare. Declan went above and beyond with caring for us while grandma k. Ireland was passing and after she passed . Helped my m... See more
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Our advisor was friendly and knowledgeable. She answered all our questions and explained everything very clearly. Constantly asking us of our thoughts throughout the whole process and going over the... See more
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I had the pleasure of meeting Elodia from the funeral care office. From the moment we arrived she was caring, professional and very kind to my mother who was feeling very vulnerable. She made us fee... See more
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4.7
Excellent
6K reviews
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Caring Service from Co-Op Funeral Care Chigwell
My husband was only 47 when he died and I had no experience of planning a funeral at all. June and Beverley were compassionate, empathetic, professional and helpful, from start to finish. Me, my brother in law and mother in law all talked about how well looked after we were. When visiting my husband at the home he was well cared for and respected. They made us feel so welcome and made everything easy. My husband and I had time to plan his funeral before he died and we used the Co-Op Funeral Care website to help us talk about it all, including coffin choices. I am very grateful for the kind service we got from using Co-Op Funeral Care in Chigwell.
4 September 2026
Unprompted review
Reply from Co-op Funeralcare
I'm so, so sorry for your loss Jo. I'm glad June and Beverley were there to help you through arranging your husbands funeral and to show you the support and compassion you deserve. I hope you're doing as ok as it's possible to be 💙
^Mike
Reply from Co-op Funeralcare
I'm happy to hear you found the service you received friendly, knowledgeable and empathetic, and really appreciate you taking the time to leave your review. Thank you
^Mike
being dyslexic staff were very helpful.
being dyslexic staff were very helpful.
21 September 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you, James. I'm very pleased to hear your found our staff helpful
^Mike
Caring, considerate and dignified
From the moment I walked into the Morley branch I felt confident my late husband would be cared for with compassion and dignity. The staff without exception were so kind, understanding and supportive. A funeral is such an overwhelming event to arrange so I particularly welcomed the guidance and help I was given. I could go on but perhaps it’s enough to say Thank You.
As an aside I felt the pricing was extremely fair and all fees were clearly stated with no “hidden extras”.
27 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Ruth, I firstly just wanted to send you my deepest condolences for your loss 💙 Your thank you is always more than enough but we really appreciate you sharing your experience with us. I'm glad you were supported during such a difficult and overwhelming time, and I'll pass along your kind words to the Morley branch. Take care,
^Mike
get some staff in at Pontefract we was …
get some staff in at Pontefract we was who know what they are about,we made applotment and was told to bring driving licence , after 1.5 hrs we where informed to pay you could not use joint acc ,(went to bank and got 2 statements not good ) after2hrs we left with nothing but wasted 2hrs would not recommend this branch
25 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Mr Hudson, thank you for taking the time to leave a review.
I'm sorry to read about your experience and that your appointment did not meet your expectations. If you'd like to discuss this further, please get in touch: www.coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Very good consultation with a lovely…
Very good consultation with a lovely lady, all communication was dealt with professionally
21 September 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you, Gillian. I'm happy to hear you had a good consultation and you found our communication to be professional
^Mike
I first enquired about a funeral plan…
I first enquired about a funeral plan in August. Unfortunately there was nobody available until September. When I enquired a direct funeral plan was £1600. When an appointment was finally arranged the plan cost had increased by £200 per person meaning my husband and I have to pay another £400. I am very disappointed and feel that the first enquiry and the cost should be honoured at the time of enquiry.
24 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Barbara, thank you for taking the time to leave a review.
I'm sorry to read that you were disappointed by your experience. I can understand how frustrating it must have been to enquire about funeral plans in August, only to find that the plan price had increased by the time your appointment took place in September.
We appreciate the feedback you've shared regarding the availability of appointments and the impact this had on your purchase. If you'd like to discuss this further, please get in touch: www.coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Helpful and understanding
16 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Wendy,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our team helpful and understanding. We know how important it is to feel supported and listened to, and we're glad you received this throughout your experience.
Take care,
^Elan
The guy who did mine and my partner…
The guy who did mine and my partner side by side,did a perfect job,we know what we wanted ,he didn’t try and sell us anything .Very helpful and professional,end of story .
21 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Morgan,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with the service and found our colleague helpful and professional. It's also great to know that you felt your wishes were listened to and that everything was handled in the way you wanted.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
The Customer Service person I spoke to…
The Customer Service person I spoke to was very knowledgeable about the range of Funeral plans available and answered all my questions clearly so I could choose the best plan for my requirements.
25 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Lisa,
We're pleased to hear that our Customer Service colleague was knowledgeable about the range of funeral plans available and took the time to answer all your questions clearly. It's great to know you felt well informed and able to choose a plan suited to your requirements.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
The staff were helpful and considerate
The staff were helpful and considerate, we said what we required she told us about the plan and we accepted the terms. A bonus was the gift voucher for signing up, very reasonable price. Thank you.
17 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Carol,
Thank you for taking the time to share your feedback.
We're pleased to hear that our staff were helpful and considerate, and that everything was clearly explained so you could choose a plan that met your requirements. It's also great to hear that you found the price reasonable and appreciated the gift voucher.
Take Care,
^Elan
Upset customer
I took out a funeral plan with the coop , and he took all my details , bank details etc. I thought it was all going ahead but it wasn't. The man didnt explain that I had to phone again to start the plan . I phoned the coop but was passed around different staff and one was very rude . I have had to re submit my request and plan but this time I didnt get the members discount because it had been changed to a gift card , and this has upset me . I made a complaint but had no correspondence from them .
25 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Gwyneth, thank you for taking the time to leave a review.
I'm sorry to read about your experience. I appreciate how disappointing this must have been after believing your funeral plan was in place, only to later find that it wasn't. I'm also sorry to hear about the difficulty you experienced when trying to get support and the frustration this has caused regarding the membership discount offer.
If you would like to discuss your concerns further, please call our Customer Relations team on 0800 083 6301.
^Take care, Becs
Excellent customer service and good funeral plans
Very helpful. Friendly. I had a good experience buying the plan. He is a credit to the Coop. Would highly recommend your funeral plans also.
24 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Kathleen,
We're pleased to hear that you had a good experience purchasing your funeral plan and found our colleague so helpful and friendly. It's lovely to know that you felt well supported and would recommend our funeral plans.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Very straightforward to arrange online.
21 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Paul,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan online very straightforward and easy to complete.
Best, ^Elan
Quality funeral Service.
Extremely pleasant and friendly meeting, everything explained fully, no pressure. Trudy-Lee was compassionate and caring and the environment was calm.
25 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Haigh,
Thank you for your generous feedback.
We're pleased to hear that you had such a pleasant and friendly meeting with Trudy-Lee. It's lovely to know that she explained everything fully, without any pressure, and that you found her compassionate and caring. We're also glad that the calm environment helped make the experience comfortable.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Emma was very friendly and professional
Emma was very friendly and professional, answered alll my questions and queries it was apleasure to have here in my property.
22 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there,
We're pleased to hear that Emma was friendly and professional, and took the time to answer all your questions and queries. It's lovely to know that you felt comfortable having her in your home and that you had such a positive experience.
Best, ^Elan
Reply from Co-op Funeralcare
Hi Beryl,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our team very friendly and helpful. It's great to know you had a positive experience with us.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Very efficient and prompt service-…
Very efficient and prompt service- answered all my questions and clear prices.
24 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our service efficient and prompt, and that all your questions were answered clearly. It's also great to know that you found the pricing clear and straightforward.
Best, ^Elan
Funeral Care
Their people were very helpful. They were dressed very presentably and gave a very good impression.
24 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi John,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our team so helpful and that their professional appearance gave you a good impression. We appreciate you taking the time to share this with us.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Good staff
Good staff, but the price increased over the two weeks between initial enquiry and paying. I had to chase a response because Co-op failed to past on my enquiry in a timely manner.
21 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Jon, thank you for taking the time to leave a review.
I'm pleased to hear that you found our colleagues helpful. I'm sorry, though, that delays in responding to your enquiry affected your experience and that the price of your funeral plan increased before you were able to complete your purchase. I appreciate how disappointing this must have been.
If you'd like to discuss this further, please get in touch: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs
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