I would like to express my deepest thanks to Natalie at Wombourne Coop Funeral. When my husband passed away, Natalie showed the utmost professionalism, kindness and genuine care. She guided me thro... See more
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Review summary
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Very helpful and caring staff. The process was excellent, all done via email as unable to visit the office. This was easy and efficient and everything was perfect on the day. Could not fault anyth... See more
Company replied
I cannot recommend the co op enough . Mom passed at 101yrs old she was our treasure. From sorting out the funeral and the actual funeral they were wonderful and so so kind . They recommended Jayne Luc... See more
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First class from start to finish from the lady at your office giving guidance to the lady conducting the service to the director and funeral cars the flowers every thing we required was provided. Wel... See more
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Company details
- Funeral Director
- also in
- Funeral Home
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
625 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Kate and all involved were amazing
Kate and all involved were amazing. Very caring and professional.
10 September 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We are pleased to hear that Kate and everyone involved provided such amazing care and support during this difficult time. Thank you for trusting us to support you and your family.
Take care,
FuneralCoop
I would like to express my deepest…
I would like to express my deepest thanks to Natalie at Wombourne Coop Funeral.
When my husband passed away, Natalie showed the utmost professionalism, kindness and genuine care. She guided me through everything with patience and clarity,
making an incredibly difficult time feel more manageable.Her support and compassion made a real difference, and I am so grateful for the help she gave me
3 June 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to share your experience. We are deeply sorry for the loss of your husband and truly appreciate your kind words about Natalie. We're glad to hear that her support helped make such a difficult time a little more manageable. Guiding families with care, patience and understanding is incredibly important to us, and we will be sure to pass on your heartfelt thanks to Natalie. Thank you for trusting us to support you during this difficult time.
Take care,
FuneralCoop
Thank you.
Staff have excellent interpersonal skills, particularly good at listening and following requests. A thoroughly effective, well managed and curated service, attending perfectly to the minor details which make everyone contented with the day.
So well done all of you.
9 September 2026
Reply from FuneralCoop
Thank you for your wonderful feedback. We are delighted to hear that our team’s care, attention and professionalism made such a positive difference. Listening carefully and ensuring every detail was carried out as requested is something we take great pride in.
It means a great deal to know that the service was well managed and that the finer details helped make the day a fitting tribute. Thank you for your kind words and recognition of the whole team’s efforts.
Take care,
FuneralCoop
Make a really hard time much easier
Staff were professional and extremely patient. Kerry was great and always available for questions. The staff that were on the day of the funeral were really good and helpful
11 September 2026
Reply from FuneralCoop
Thank you for your kind feedback. We are pleased to hear that you found our team professional, patient and supportive throughout the arrangements. It's especially lovely to hear that Kerry was always available to answer your questions and provide reassurance when needed. We are also glad that the team on the day of the funeral were helpful and helped ensure everything ran smoothly. Thank you for taking the time to share your experience.
Take care,
FuneralCoop
Very helpful and caring staff
Very helpful and caring staff. The process was excellent, all done via email as unable to visit the office. This was easy and efficient and everything was perfect on the day. Could not fault anything, all staff were understanding and a pleasure to deal with, and also the Celebrant was wonderful.
8 September 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience. We’re pleased to hear that our team could support you with care and compassion throughout the arrangements, and that the email process made everything easy and efficient for you. It’s wonderful to know that everything went smoothly on the day and that the celebrant helped make the service so special. Your kind words mean a great deal to us, and we appreciate you placing your trust in our team during such an important time.
Take care,
FuneralCoop
Would definitely recommend
A very efficient, friendly and caring service from all members of the team, all the way through from the very first meeting, to the funeral itself and then afterwards.
7 September 2026
Reply from FuneralCoop
Thank you for your kind feedback. We are pleased to hear that you received efficient, friendly and caring support from our team throughout every stage of the journey, from the initial arrangements through to the funeral and beyond. Providing compassionate care and guidance is at the heart of what we do, and it means a great deal to know that our team was able to support you during this difficult time.
Take care,
FuneralCoop
Co-op funeral staff chloe and Rachel …
Co-op funeral staff chloe and Rachel went above and beyond to care for dad and his family from day one.Phoning many times to make sure all details and wishes for dad were correct.Even phoning the night before his funeral to confirm everything was correct and covered.could not have asked for a better team to take care of dad and his family.
8 September 2026
Reply from FuneralCoop
Thank you so much for your lovely review. We’re pleased to hear that Chloe and Rachel provided such compassionate care and support to you and your family during this difficult time. We’ll be sure to pass on your kind words to them, as we know they’ll mean a great deal. Thank you for trusting us to look after your dad. Our thoughts are with you and your family.
Take care,
FuneralCoop
A briliant send off to the person we all loved
First class from start to finish from the lady at your office giving guidance to the lady conducting the service to the director and funeral cars the flowers every thing we required was provided.
Well done to your office in Chelmsley Wood.
10 September 2026
Reply from FuneralCoop
Thank you for your wonderful feedback. We are delighted to hear that you received first-class care from start to finish and that every aspect of the funeral arrangements met your expectations. Your kind words about our team will mean a great deal to them. We are pleased that the guidance, service, funeral arrangements and attention to detail helped provide a fitting tribute for your loved one. Thank you again for taking the time to share your experience.
Take care,
FuneralCoop
My aunt had made her funeral plans…
My aunt had made her funeral plans years before her passing.The funeral home was very respectful had everything she wished for.She looked perfect in every way.i will forever be greatful
10 September 2026
Reply from FuneralCoop
Thank you for your kind words. We are pleased to hear that your aunt's funeral plans were carried out just as she wished and that our team treated her with the respect and care she deserved. It means a great deal to know that we were able to provide comfort to you and your family at such a difficult time. Thank you for your trust and feedback.
Take care,
FuneralCoop
With thanks to the Coop funeral care from a very grateful customer
It has been a family tradition to use the Coop funeral care. When my wife passed away recently it was her wish that this should continue and the Coop should deal with her funeral. From the moment she was collected from home to the departure of the transport after the funeral service the staff of the Coop were kind, considerate and totally professional. At each stage I was guided through all of the procedures in a very knowledgeable way. I must mention Tammy, at the Brereton Road office, who dealt with each stage of the journey in a very caring and professional manner. Also to Jamie, the lead person who dealt with us on the day of the funeral for his considerable talents for such an occasion. Thank you Coop funeral care from a very grateful husband.
4 September 2026
Reply from FuneralCoop
Thank you for taking the time to share such a heartfelt review. We are truly honoured that your family has placed its trust in us over the years, and that we were able to support you during such a difficult time. It means a great deal to hear that you felt cared for and guided throughout every stage of the arrangements, from the moment your wife was brought into our care through to the day of the funeral. Providing compassionate, professional support is incredibly important to us, and we are pleased that this was reflected in your experience. Your kind words about Tammy and Jamie will be shared with them and the wider team. Thank you once again for your trust and for allowing us to be there for you.
Take care,
OurCoop
Professional and Caring
Oakham COOP funeral team handled the funeral and arrangements with care and professionalism. Dealing with them was easy and what was needed at a very difficult time.
2 September 2026
Reply from FuneralCoop
Thank you for your kind words We are pleased to hear that you found our team caring, professional, and easy to deal with during such a difficult time. Providing compassionate support and guiding families through the arrangements with care is at the heart of what we do, so it means a great deal to know that we were able to make the process a little easier for you. Thank you for placing your trust in us and for taking the time to share your experience.
Take care,
FuneralCoop
Everyone was caring and helpful
Everyone was caring and helpful, nothing too much trouble. It made a very sad occasion easier to bear.
3 September 2026
Reply from FuneralCoop
Thank you for your kind words. We are so pleased to hear that our team was caring and helpful throughout this difficult time. It means a great deal to know that we were able to make a very sad occasion a little easier to bear by providing the support and guidance you needed. Thank you for trusting us to care for your loved one and for taking the time to share your experience.
Take care,
FuneralCoop
Genuine caring and compassionate staff
Genuine caring and compassionate staff, nothing was to much trouble for them. Every stage of the funeral was explained clearly and in detail and the actual service was exceptional. Would highly recommend.
Thank You
4 September 2026
Reply from FuneralCoop
Thank you for taking the time to share your kind feedback. We are so pleased to hear that our team provided genuine care and compassion throughout this difficult time, and that every stage of the funeral was clearly explained and supported. It is especially meaningful to know that the service itself met your expectations and provided a fitting tribute to your loved one.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your kind words. We are pleased to hear that you found our team polite and caring from the very beginning, and that you felt well informed throughout the arrangements. Keeping families updated and supported at every stage is very important to us, so it is reassuring to know this made a positive difference to your experience. Thank you for taking the time to share your feedback.
Take care,
FuneralCoop
Professional and so respectful
Right from the outset the staff were all so respectful and professional, nothing was too much trouble and we felt guided throughout the process. On the day of the service everything went smoothly. Cannot recommend them enough.
10 August 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience and for your recommendation. We are pleased to hear that our team provided respectful and professional support from the very beginning, helping to guide you through every step of the arrangements. It is also comforting to know that everything ran smoothly on the day of the service and that nothing was too much trouble for our colleagues. Your kind words mean a great deal to the team and will be greatly appreciated.
Take care,
FuneralCoop
Everything was exd throughout the…
Everything was explained throughout the whole process. Could not have asked for better care in all corners. Thank you too all the people involved. Thank you CO _OP.
20 September 2026
Reply from FuneralCoop
Thank you for your kind feedback. We are pleased to hear that you felt fully informed throughout the arrangements and that our team provided the care and support you needed at every stage. Supporting families with compassion, guidance and clear communication is at the heart of what we do, so it means a great deal to know that your experience reflected this. We will be sure to pass on your thanks to everyone involved.
Take care,
FuneralCoop
I was made to feel at ease,the staff…
I was made to feel at ease,the staff were fantastic,can’t praise them enough,every thing was sorted out for me and the service was fantastic
27 August 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience. We are pleased to hear that our team helped put you at ease during such a difficult time and that you found them so supportive and helpful throughout the arrangements. It is especially meaningful to know that everything was taken care of for you and that the service met your expectations.
Take care,
FuneralCoop
Amazing personal service
Amazing personal service. Zoe was very professional and from the start we knew mom was in safe hands. Great communication.
4 September 2026
Reply from FuneralCoop
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you received such a personal level of care and support during this difficult time. It is especially reassuring to know that Zoe's professionalism gave you confidence from the very beginning and that you felt your mum was in safe hands throughout the arrangements. We are also pleased that the communication and guidance provided met your expectations.
Take care,
FuneralCoop
Abi was very professional in managing…
Abi was very professional in managing the funeral. She paid great attention to detail to my requirements for the funeral and was sensitive to my grieving.
20 July 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience. We are pleased to hear that Abi provided professional and compassionate support during such a difficult time. It is especially meaningful to know that she took great care to understand your wishes and paid close attention to every detail of the arrangements, while showing sensitivity and understanding throughout your grief. Thank you for placing your trust in us and for sharing your thoughtful review.
Take care,
FuneralCoop
Kind and caring and had all the time in…
Kind and caring and had all the time in the world.
Nothing was an issue .
2 September 2026
Reply from FuneralCoop
Thank you for your kind feedback. We are grateful to hear that you found our team caring, compassionate and always willing to give you the time and attention you needed. Supporting families without rushing them and ensuring that no request is too much trouble is an important part of the service we strive to provide. Your generous words will mean a great deal to the colleagues who had the privilege of supporting you during this difficult time. Thank you once again for taking the time to share your experience.
Take care,
FuneralCoop
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