At a very sad time the service received from Central Co-op was excellent. Clear communication throughout the process. The civil celebrant did a first class job in running the funeral service. Everythi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at the coop funeral home went above and beyond to help me and my family at such a difficult time. The way they treated my late husband was amazing with so much kindness and respect. They di... See more
Company replied
Great Customer Service. The team were friendly, kind and professional. Kept us informed and Kevin and Anneliese guided us through the various options and explained the funeral arrangements. They li... See more
Company replied
We chose the Co-op funeral service in Cheltenham only because their premises are just 50 yds away. However, couldn’t have chosen better. Fantastic service and care throughout from the wonderfu... See more
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Company details
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
452 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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We did have to work out times…
We did have to work out times to visit and pick up ashes luckerly the lady did put herself out to do this for us shame you didn't have longer opening times otherwise all good
8 May 2026
Reply from FuneralCoop
Thank you so much for your review. We’re really pleased to hear that everything was handled to your satisfaction, and that our colleague went out of her way to help you arrange suitable times to visit and collect the ashes. We understand how important this part of the process is, and we’re glad she was able to support you so thoughtfully. We also appreciate your feedback about opening times, it’s helpful to hear, and we’ll make sure it’s shared with the team. If you ever need anything further, we’re here for you.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you so much for your review. We’re really pleased to hear that everything was arranged to your satisfaction. It means a great deal to know the team were able to support you and ensure the arrangements met your expectations.
Take care,
FuneralCoop
Genuinely lovely
Genuinely lovely, caring and thoughtful staff, gently guiding us through the entire experience right from the very start
16 April 2026
Reply from FuneralCoop
Thank you so much for your review. It means a great deal to hear that our team were genuinely lovely, caring and thoughtful, and that they were able to gently guide you through the entire experience from the very beginning. Supporting families with kindness and clarity is incredibly important to us, so your feedback is truly appreciated.
Take care,
FuneralCoop
Because very caring and understanding…
Because very caring and understanding and very helpful and lovely staff
16 April 2026
Reply from FuneralCoop
Thank you so much for your review. We’re truly grateful for your kind words, and it means a great deal to hear that you found our staff caring, understanding, helpful and lovely throughout. Supporting families with compassion is incredibly important to us, so your feedback really does matter.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you so much for your review. We’re truly grateful for your kind words, and it means a great deal to hear that everyone you had contact with supported you well throughout. We’ll make sure your thanks are passed on to the whole team.
Take care,
FuneralCoop
Excellent and compassionate service…
Excellent and compassionate service from start to finish. Would highly recommend
9 May 2026
Reply from FuneralCoop
Thank you so much for your review. We’re truly grateful to hear that you received excellent and compassionate service from start to finish. Knowing that our team supported you so well during such an important time means a great deal, and your recommendation is sincerely appreciated. If you ever need anything further, we’re here for you.
Take care,
FuneralCoop
The staff were all lovely and kept me…
The staff were all lovely and kept me informed throughout. (Sandra and Naz particularly. Leslie filled in well for Sandra when she was off also) and the recommendation of Neil the celebrant was the best advice, he was absolutely brilliant, the best ever! At the celebration of life afterwards, about five people came up to me and said it was the best funeral they’d ever been to, which speaks volumes. I’d definitely recommend the Co op Funeral Care in Blaby to others. And you get Co op points too! 😊 Thank you x
22 April 2026
Reply from FuneralCoop
Thank you so much for sharing such a wonderful review. We’re truly touched to hear how well the team supported you, and it’s lovely to know that Sandra, Naz and Leslie made you feel informed and cared for throughout. Your kind words about Neil, the celebrant, are appreciated, it’s so good to hear he made such a meaningful impact on the day. We’re honoured to have helped you create such a special celebration of life. Thank you as well for recommending our Blaby team, that means a great deal to us. We’re always here if you need anything at all.
Take care,
FuneralCoop
The funeral was perfect Everything…
The funeral was perfect Everything went smooth and the staff were excellent many thanks
21 April 2026
Reply from FuneralCoop
Thank you so much for your kind review. We’re really pleased to hear that the funeral felt perfect for you and that everything ran smoothly on the day. It means a great deal to know the team were excellent throughout, and I’ll make sure your thanks are passed on to them.
Take care,
FuneralCoop
They made the process simple and…
They made the process simple and treated what was an emotional situation with empathy and respect.
The staff were amazing
22 April 2026
Reply from FuneralCoop
Thank you so much for your kind review. We’re really glad to hear that the team made everything feel simple and treated such an emotional moment with the empathy and respect it deserved. Knowing that you found our team amazing means a great deal, and I’ll make sure your feedback is shared with everyone involved. If you ever need anything more, we’re here to support you.
Take care,
FuneralCoop
Gillian and Rie couldn’t have been any…
Gillian and Rie couldn’t have been any more accommodating. They went above and beyond to ensure my husband’s funeral was the best it could be and we gave him the send off he deserved.
24 April 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. It means a great deal to hear that Gillian and Rie were able to support you with such care and dedication. Knowing they went above and beyond to help you give your husband the send‑off he deserved is incredibly touching, and I’ll make sure your kind words are shared with them both. We’re truly grateful you took the time to share your experience, and if you ever need anything further, we’re here for you.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you so much for your kind review. We’re truly grateful you took the time to share your experience. It means a great deal to hear that you found our service kind, caring and professional. The team will be very touched by your words.
Take care,
FuneralCoop
Very professional
Very professional, attentive and personal service. A thank you to Caroline and all the team.
19 March 2026
Reply from FuneralCoop
Thank you so much for your kind review. We’re truly grateful you took the time to share your experience. It’s wonderful to hear that you received such professional, attentive and personal service, and that Caroline and the team helped you feel supported throughout the arrangements. Knowing that their guidance brought comfort at such a difficult time means a great deal to us, and I’ll make sure your thanks are passed on to everyone involved. If there’s ever anything more we can do, please don’t hesitate to reach out.
Take care,
FuneralCoop
Very helpful and friendly good advice…
Very helpful and friendly good advice on funeral arrangements made to feel at ease and very understanding
3 March 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so pleased to hear that you found our team helpful, friendly and reassuring throughout the arrangements. Knowing you felt at ease and well supported during such a difficult time truly means a great deal to us. Your kind words will be shared with the colleagues involved, they’ll be grateful to know their care and guidance made a positive difference. If there is ever anything more we can do, please don’t hesitate to reach out.
Take care,
FuneralCoop
Excellent, caring experience at a sad time
At a very sad time the service received from Central Co-op was excellent. Clear communication throughout the process. The civil celebrant did a first class job in running the funeral service. Everything ran perfectly on the day itself. I couldn't have asked for more.
15 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you felt well supported throughout, with clear communication and an excellent service from the civil celebrant. It’s wonderful to know that everything ran smoothly on the day and that the funeral was exactly as you hoped. We truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Sensitively managed by Gillian
Sensitively managed by Gillian. We felt she knew Michelle even when she had gone.
26 March 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so glad to hear that Gillian supported you with such sensitivity and care, and that her understanding of Michelle brought comfort at such a difficult time. Your words mean a great deal, and we truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
The co op were professional
The co op were professional, supportive, sensitive to my needs. Informative and made everything easy for me. I can't thank Cheryle and Tracey enough. I only wish that other companies, whist dealing with a death. Had the same consideration.
17 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you felt professionally supported and sensitively cared for throughout the arrangements, and that everything was made as clear and easy as possible during such a difficult time. Your kind words about Cheryle and Tracey mean a great deal, we’ll make sure they see your message. We truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Very kind and friendly staff
Very kind and friendly staff. The arrangements were carried out professionally and in a timely manner. The funeral couldn’t have been anymore beautiful. Thank you.
16 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so glad to hear that you found the team kind, friendly and professional throughout the arrangements, and that the funeral felt as beautiful as you hoped it would be. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Take care,
OurCoop
Compassionate
Compassionate, friendly, understanding staff at all times. Great service. Couldn't ask for more.
13 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found the team compassionate, friendly and understanding throughout, and that the service provided met everything you needed. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your review. We’re glad to hear the service felt small, intimate and personal, just as you wanted, and that everything was handled simply and without fuss. We appreciate you taking the time to share your feedback.
Take care,
FuneralCoop
Thank you Ruth
My family cannot personally thank Ruth at Peter Taylor's in Norwich enough for gently navigating us through the hardest time of our lives losing our dearly beloved mum. From the moment we met Ruth, she supported and guided us. Nothing was ever too much trouble. She showed so much respect for us and for mum. We really can't thank you enough Ruth.
9 February 2026
Unprompted review
Reply from FuneralCoop
Thank you for sharing such a heartfelt review. We’re truly sorry for the loss of your dearly loved mum, and it means so much to hear how Ruth supported and guided you through such an incredibly difficult time. Knowing that nothing was ever too much trouble and that she showed such respect to both your family and your mum is something the whole team will be deeply proud of.
Take care,
FuneralCoop
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