I would like to express my deepest thanks to Natalie at Wombourne Coop Funeral. When my husband passed away, Natalie showed the utmost professionalism, kindness and genuine care. She guided me thro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful and caring staff. The process was excellent, all done via email as unable to visit the office. This was easy and efficient and everything was perfect on the day. Could not fault anyth... See more
Company replied
I cannot recommend the co op enough . Mom passed at 101yrs old she was our treasure. From sorting out the funeral and the actual funeral they were wonderful and so so kind . They recommended Jayne Luc... See more
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First class from start to finish from the lady at your office giving guidance to the lady conducting the service to the director and funeral cars the flowers every thing we required was provided. Wel... See more
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Company details
- Funeral Director
- also in
- Funeral Home
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
625 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I wrote a letter of thanks to all…
I wrote a letter of thanks to all concerned in the fantastic job the Co-op did with the funeral of my darling husband. The family couldn't have wished for better service from beginning to end.
Thank you
28 July 2026
Reply from FuneralCoop
Thank you so much for sharing your experience with us. Your words are incredibly touching. We’re truly honoured to know that the care we provided meant so much to you and your family. It means a great deal to the whole team that you felt supported from beginning to end, and your letter of thanks is deeply appreciated by everyone involved. Knowing that the service met your family’s wishes at such a difficult time is something we never take for granted. Thank you for taking the time to express your gratitude.
Take care,
FuneralCoop
A big thank you to all the staff
A big thank you to all the staff, particularly Emily, who made a potentially difficult circumstance much easier to deal with. All our wishes were catered for, and Emily helped us make decisions about things we hadn't even thought about.
24 August 2026
Reply from FuneralCoop
Thank you for sharing your experience with us. We’re truly grateful for your kind words. It means so much to hear that all the team, and particularly Emily, were able to make a potentially difficult circumstance much easier to navigate. Your feedback means a great deal to the whole team, and we’re honoured to have been able to support you.
Take care,
FuneralCoop
Very efficient caring service from…
Very efficient caring service from start to finish.
Staff very caring, compassionate and excellent customer service skills.
Made it easy at a difficult time by fully explaining everything and how things would go from start to finish. They did this using compassion and taking into account our wishes.
3 August 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience with us. We’re truly grateful for your kind words. It means a great deal to hear that you received such an efficient and caring service from start to finish, and that the team supported you with compassion, clarity and excellent customer care throughout. We’re honoured that we were able to support you and take your wishes into account every step of the way. Thank you again for your thoughtful feedback.
Take care,
FuneralCoop
Made us feel at ease and nothing was…
Made us feel at ease and nothing was too much trouble. All are requests were met at an excellent standard.
27 July 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that you were made to feel at ease throughout, and that nothing was ever too much trouble for the team. It’s wonderful to know all your requests were met to an excellent standard. Your feedback means a great deal, and we’re grateful you took the time to share it. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Tammy was absolutely amazing
Tammy was absolutely amazing. She sorted everything. Really impressed
28 July 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear how amazing Tammy was and that she took care of everything for you. It’s wonderful to know you were so impressed with the support you received. Your feedback means a lot, and we’re grateful you took the time to share it. If you ever need anything further, we’re always here for you.
Take care,
FuneralCoop
Excellent service
Excellent service, staff knowledgeable, caring and helpful. Couldn’t ask for more
7 August 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that you received excellent service and that the team was knowledgeable, caring and helpful throughout. It’s wonderful to know everything met your expectations and that you couldn’t have asked for more. Your feedback means a great deal to the team, and we’re grateful you took the time to share it. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Mrs Marshall
Everything went on time and was professionaly handled. All staff were excellent.
7 August 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that everything ran on time and was handled so professionally. It’s wonderful to know the team were excellent throughout and supported you with such care. Your feedback means a great deal, and we’re grateful you took the time to share it. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear you received such kind and efficient service throughout July. Your feedback means a great deal to the team, and we’re grateful you took the time to share it. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Understanding and patient
Understanding and patient. Vicky was amazing. Can't thank them enough.
6 August 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear how understanding and patient the team were, and it’s wonderful to know Vicky made such a positive difference for you. Your kind words about her being amazing mean a great deal, and we’re grateful you took the time to share them. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Lovely staff
Lovely staff, very good servies, keep me up to date on what was next 10/10, A big thank you to all the staff. Mrs Susan Taylor
24 August 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear how lovely the team was and that you received such a good service throughout. It’s great to know you were kept fully up to date at every stage and that everything met your expectations. A big thank you from all of us for your kind words, they mean a lot to the team. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Paul and the staff made the day…
Paul and the staff made the day memorable. The care and attention.
6 August 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that Paul and the team helped make the day memorable, and that their care and attention stood out throughout. Your kind words mean a great deal, and we’re grateful you took the time to share them. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Offered guidance
Offered guidance. Always available on the phone. Helped with extra requests.
25 June 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that you felt well‑supported throughout, with clear guidance, someone always available on the phone, and help with those extra requests. Your feedback means a great deal to the team, and we’re grateful you took the time to share it. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Sensitive conduct
Did everything we asked of them, and conducted themselves with dignity and sensitivity.
14 July 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that everything was carried out exactly as you asked, and that the team conducted themselves with such dignity and sensitivity throughout. Your feedback means a great deal, and we’re grateful you took the time to share it. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Linda Richards
MUMs FUNERAL SERVICE The care and personal service from all the staff at the funeral home was exemplary and Stan Bridges who they recommended to us to act as a celebrant for our mothers funeral was a wonderful speaker who exuded empathy and made the whole funeral service seem personal to us.
13 July 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that the care and personal service you received from the team was exemplary. It’s wonderful to know that Stan Bridges, who was recommended as your celebrant, delivered a service that felt truly personal and filled with empathy. Your kind words mean a great deal, and we’re grateful you took the time to share them. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
We were treated so nicely the lovely…
We were treated so nicely the lovely lady Louise servile who dealt with us at this very difficult time was so caring and understanding. She was amazing 👏
25 June 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear how kindly you were treated, and it’s wonderful to know Louise supported you with such care and understanding at such a difficult time. Your kind words about her being amazing mean a great deal to the team, and we’re grateful you took the time to share them. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Natalie at Wombourne
Natalie is always very kind and helpful. She takes a lot of trouble to make sure that the Funeral you are planning is exactly as you want it to be, She takes the same care over the Order of Service. Nothing is too much trouble for her and she has lots of helpful advice and suggestions. It is always a pleasure working with her.
6 August 2026
Unprompted review
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear how kind, helpful and attentive Natalie has been throughout your planning. It’s wonderful to know she takes such care to make sure every detail of the funeral and the Order of Service is exactly as you want it, and that her advice and suggestions have been so valuable. Your kind words mean a great deal, and we’re delighted to hear it’s always a pleasure working with her. If you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Very professional and caring
Very professional, polite, respectful and helpful.
I had no concerns about their performance and they went above and beyond to deliver a very respectful and caring funeral for my mum.
10 July 2026
Reply from FuneralCoop
Thank you for your review. We’re truly grateful for your kind words about the team’s professionalism, politeness and respect. It means a great deal to hear that you felt fully supported, had no concerns at any stage, and that the team went above and beyond to deliver a caring and dignified funeral for your Mum. If you ever need any further help or guidance, we’re always here for you.
Take care,
FuneralCoop
The whole experience was great
The whole experience was great, however we had a unattended funeral with no service but we could still go to Bretby crematorium on the day the staff there were brilliant it was a special day thank you ❤️
14 July 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that, even with an unattended funeral, you were still able to visit Bretby Crematorium on the day. It’s wonderful to know the staff there were brilliant and helped make it a special and meaningful moment for you. We’re grateful for your kind words, and if you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
Staff were very sympathetic and…
Staff were very sympathetic and understanding, they explained everything in detail and answered any questions we had
14 July 2026
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that our staff were sympathetic and understanding, and that everything was explained clearly in detail. It’s great to know your questions were answered and you felt supported throughout. If you ever need any further help or guidance, we’re always here for you.
Take care,
FuneralCoop
I can't thank the team enough for their…
I can't thank the team enough for their kindness and thoughtfulness. From start to finish they were on hand to give help and advice. I would highly recommend them
6 July 2026
Reply from FuneralCoop
Thank you for your review. We’re truly grateful for your kind words about the team’s kindness and thoughtfulness. It’s wonderful to hear they were there to support you from start to finish, offering help and advice whenever you needed it. We really appreciate your recommendation, and if you ever need any further support, we’re always here for you.
Take care,
FuneralCoop
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