We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Huge thanks to Zoe at Sutton-in-Ashfield branch. She has been so caring and attentive to our family’s needs and overall reassuring to our family’s extremely difficult situation leading up to the fun... See more
Company replied
From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more
Company replied
I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... See more
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4.7
Excellent
6K reviews
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Hi Am only 82 not planning on going…
Hi Am only 82 not planning on going yet, will save my kids a lot of money when i do.
Thanks David.
11 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David, thank you for taking the time to leave a review.
I'm pleased to hear you've found reassurance in putting plans in place for the future 💙 ^Take care, Michelle.
Very easy and straightforward to…
Very easy and straightforward to understand. The price was what I had expected.
All good.
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your positive feedback, Clyde. We're glad to hear that our service was easy to understand and met your expectations regarding pricing. ^Aidan
A company that cares
I went to discuss a funeral plan for myself today and found the staff at my local branch of Co-op Funeral care to be very compassionate, professional, understanding and helpful.
After a few Data collection and identification questions they went through the different types of funeral plans and prices including pay plans.
Discussing funerals is stressful enough generally but when your discussing your own its gives added stress but the staff were very reassuring and supportive in helping me to come to a decision.
4 August 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your kind words and for sharing your experience, Emma. We understand that discussing end-of-life plans can be a sensitive and challenging process, and we are glad our team provided the support you needed to make an informed decision. Your feedback is very valuable to us. ^Aidan
very polite and explained everything…
very polite and explained everything plainly not rushed
6 August 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your kind words, Richard. We're pleased to hear that everything was explained to you clearly and patiently. We appreciate you taking the time to share your feedback. ^Aidan
I have used their services before and…
I have used their services before and the team have always been kind ,thoughtful and very helpful.
This time I arranged a plan for myself and as a well regarded company knew my plan would be safe and met my needs. Thank you.
6 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Gordon,
Thank you for taking the time to share your experience.
We're pleased to hear that your previous experiences with our team gave you confidence to arrange a plan for yourself. It's lovely to know that you felt your plan would be safe and meet your needs, and that you have always found our team kind, thoughtful and helpful.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
All matters were dealt with excellent service
All matters were dealt with
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mark,
Thank you for your positive review and for choosing Co-op Funeralcare.
Take care, ^Elan
Daniel who I spoke to regarding…
Daniel who I spoke to regarding arranging my funeral was clear, concise, helpful and really knew what he was doing. It wasn’t a morbid process, but a very friendly chat and he helped me enormously throughout the process.
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mrs P,
Thank you for taking the time to share your experience.
We're pleased to hear that Daniel provided clear, helpful and knowledgeable support, making what can be a difficult subject feel like a friendly and straightforward conversation.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Joanne from the west Derby department…
Joanne from the west Derby department was very kind and supportive explained everything to myself and my mum made us very relaxed in a situation like this would highly recommend and thank you again x
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Joan,
Thank you for taking the time to leave us such a lovely review.
We're pleased to hear that Joanne at our West Derby Branch was so kind and supportive, taking the time to explain everything clearly and help you and your mum feel at ease.
Thank you for your recommendation and for choosing Co-op Funeralcare.
Best,
^Elan
Cooperative what a amazing company .
The lovely lady we spoke to was absolutley amazing , she was understanding , easy to talk to and she made myself and partner feel at ease . My partner has a stammer and she made him feel so comfortable that he did not stammer , we were happy with the products that you were seeling and my partner and i got the plans that best suited us , everyone at the funneral home were lovely , i would buy plans there again , thank you to the coop for being professional and curteous to our needs .
7 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Miss Dean,
We're delighted to hear that our colleague made you and your partner feel so comfortable and at ease. It's especially wonderful to know that you felt listened to and supported throughout, and that you were able to choose plans that suited you both.
Thank you for your kind words about the team and for choosing Co-op Funeralcare.
Take care, ^Elan
Had a conversation with Carole at…
Had a conversation with Carole at Poplar Crisp Street office
We booked a time and date and we walked through the options.
Happy with my choice of the Gold standard
Also pleased as a Coop party member(I stood in the Local Elections as Labour Party and Coop candidate) I got a discount on plan
10 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Ken,
Thank you for taking the time to share your experience with us.
We're pleased to hear that Carole took the time to talk you through the options and that you were happy with your choice of the Gold plan. We're also glad you were able to benefit from your Co-op membership discount.
Take care,
^Elan
Easy process
Easy process, filling in form online. Plenty of information ensured I knew what to expect from my chosen plan.
I feel I now have peace of mind for a reasonable price.
10 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sylvia,
We're pleased to hear that you found the online process easy and that the information provided gave you a clear understanding of your chosen plan. It's lovely to know that you now have peace of mind and feel you received good value.
Thank you for choosing Co-op Funeralcare.
All the best,
^Elan
Being taken through such a difficult…
Being taken through such a difficult subject and having the whole experience made so clear.
6 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Horn,
Thank you for taking the time to leave us a review.
We're pleased to hear that our team made what can be a difficult subject feel clear and straightforward. We understand the importance of providing calm, supportive guidance throughout the process.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Easy to navigate website
Easy to navigate website
Very competitive pricing
Clear language used had the perfect plan for me
8 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mrs. Proudlock,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our website easy to navigate, with clear information and competitive pricing. It's great to know you were able to find a plan that suited your needs perfectly.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Excellent service
Excellent service, knowledgeable and helpful staff, I would definitely recommend Co-op Funeral Care.
3 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Alan,
Thank you for your kind review.
We're delighted to hear that you received excellent service from our knowledgeable and helpful team. We really appreciate your recommendation and your trust in Co-op Funeralcare.
Take care, ^Elan
Considerate and professional advice left us feeling we had done the right thing.
Initially it was not possible to arrange a face-to-face meeting to discuss pre-payment for a funeral plan due to staff shortage issues. However, I was contacted by a senior staff member, Tom Clark, who arranged a meeting with my partner and myself at a local office. Throughout our meeting Mr Clark was considerate, professional, and advised us that our requirements could be met and competently executed in the future when required. We concluded our meeting, paying in full for our selected plans, and feeling satisfied that we had done the right thing.
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi John,
Thank you for taking the time to share such detailed feedback.
We're pleased to hear that Tom was able to arrange a face-to-face meeting and provide considerate, professional support throughout. It's reassuring to know that you and your partner left feeling confident that your requirements had been understood and that you had made the right decision.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Excellent service
Excellent service
I was seen by debby her explanation on how all plans work was excellent really knowledgeable knows her job very well I
Would highly recommend using co-op funeral services to friend and family
7 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Mrs McGeary, thank you for your review. We're so glad that you experienced excellent service and that Debby was really knowledgeable when explaining how all our plans work. It's wonderful that her expertise left you feeling so confident and we truly appreciate your high recommendation to your friends and family.
^Best Wishes, Simon
Chose co op due to it being easy…
Chose co op due to it being easy process and it covers exactly what I was after also not having to pay full amount up front really helps
6 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Neil, thank you for your review. We're so glad that you chose us because our easy process covers exactly what you were after. It's wonderful to hear that our option to not pay the full amount up front really helps you out.
^Best Wishes, Simon
used before on 2 occasions very…
used before on 2 occasions very professional and reliable
8 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Dennis, thank you for your review. We're so glad that you found our team very professional and reliable based on your experience using us before on two occasions.
^Best Wishes, Simon
Seriously important
We Had an appointment and it was right on time even though she had driven quite a few miles to get there.
She was very clear to understand so we would recommend Co-Op funeral care to our friends.
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Roy, thank you for your review. We're so glad that your appointment was right on time and that our colleague was very clear to understand. It's wonderful that you had such a positive experience and we truly appreciate your recommendation to your friends.
^Best Wishes, Simon
Offered a great service
Offered a great service
I recently visited Co-op Funeralcare to arrange a pre-paid funeral plan, and I was pleasantly surprised by how straightforward and comfortable the whole process was.
The staff were incredibly kind, compassionate and professional throughout. They took the time to explain everything clearly, answered all of my questions, and never made me feel rushed or pressured. Their knowledge and understanding helped put me at ease when discussing a topic that can sometimes feel daunting.
What I thought might be a difficult or overwhelming experience turned out to be much easier than I expected, thanks to the support and guidance I received. I left feeling reassured that everything was in place and grateful for the care and respect shown throughout.
I would highly recommend Co-op Funeralcare to anyone considering a pre-paid funeral plan. Their friendly and informative approach made a potentially difficult task much more manageable.
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello and thank you for your amazing review. We're so glad that you experienced a great service and were pleasantly surprised by how straightforward and comfortable the process was. It's wonderful that our kind, compassionate and professional staff took the time to explain everything clearly and answer your questions without any pressure, making a potentially difficult task much more manageable for you.
^Best Wishes, Simon
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