James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and advice. Peter really understands the needs of our church and doesn't treat us like a corporate company but a charity wanting to be safe and have extinguishers required but realisin... See more
Company replied
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... See more
Company replied
Holy Trinity Church Tidworth and hall fire extinguisher check. 13th July 2026. I gave a great 5 star rating because the visit was so good. I had a very pleasent phone call to say our Fire service... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Nice man who does a thorough job
Gary arrived in good time. Thoroughly tested the system. Gave me good advice and explained everything. Very nice man to talk to and remembered things I didn't expect he would. Good experience.
16 July 2026
Reply from Chubb Fire & Security UK
Dear Frederick Clevett,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service and having the same engineer visit makes it a lot easier
Having the same engineer carry out the visits is very important to me and my household. Kenny has been our engineer for years and knows how our household works.
16 July 2026
Reply from Chubb Fire & Security UK
Dear Caroline Maguire,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer Kenny and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Your engineer is brilliant and…
Your engineer is brilliant and charming.
The invoice should only go out once the service has been completed,
16 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers. Your feedback is valuable to us, and we will use it to improve our processes in the future.
Best wishes,
The Chubb Fire and Security Team
Everything checked in a pleasant and…
Everything checked in a pleasant and efficient manner
9 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
First Class service
I have always found the overall staff very helpful and the engineers efficient and friendly, any problems are quickly resolved
16 July 2026
Reply from Chubb Fire & Security UK
Dear Stewart,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Ian,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work
Best wishes,
The Chubb Fire and Security Team
Back up and support superb !
Once your on their system, support and back up are superb!
Had a couple of issues at a clients factory recently, Craig on it and sorted swiftly, thanks again ! !
16 July 2026
Reply from Chubb Fire & Security UK
Dear Russell,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Asked for an early slot and got a call…
Asked for an early slot and got a call at 8.40 saying he would be with me by 9am. Very polite and professional engineer. Never had a problem with any of them over the years. Thank you
16 July 2026
Reply from Chubb Fire & Security UK
Dear Susan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Kenny is always very helpfull
16 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
A very professional and friendly young…
A very professional and friendly young man.
Very happy with service received.
9 July 2026
Reply from Chubb Fire & Security UK
Dear Carol,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
After a problem with the alarm system…
After a problem with the alarm system and engineer came the next day and repaired it. He was efficient and very helpful.
8 July 2026
Reply from Chubb Fire & Security UK
Dear Clive,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Shane,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
efficient and he provide us with the…
efficient and he provide us with the information we needed.
16 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Good visit
Send usual engineer who is knowledgeable and always resolves the problem. Thanks.
9 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Efficient and professional
15 July 2026
Reply from Chubb Fire & Security UK
Dear Mr/Mrs Davies,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Did all that necessary but.
Did all that necessary.
Was gigot send information about defirillator, but has not yet.
9 July 2026
Reply from Chubb Fire & Security UK
Dear Barbara,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the slight delay in response regarding the defibrillator. I have emailed the relevant person/s requesting contact as soon as possible.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Stephen,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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