A pleasant annual security alarm service. The technician arrived in good time of our AM slot of 8am-1pm. He wore shoe covers and respected our home by putting back anything he had to move to acces... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have had an alarm for many years and over the last few Chubb have been our provider Easy communication to setup appointments Contact advising ETA Discussed alarm check and options throughout visi... See more
Company replied
Helpful,polite, understanding person answered my initial phone call. Clear explanation of what would happen next in my request for an engineer visit. Engineer arrived a little later; rang me giving ar... See more
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I had to ring Chubb late evening to assist with my work premises alarm going off, it wasn’t my responsibility but I was the most local staff member. Chubb were very helpful & friendly & the engineer c... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
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Reply from Chubb Fire & Security UK
Dear Mrs Benians,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Lee Bowman arrived on time
Lee Bowman arrived on time, he was efficient and friendly, very satisfied with the security check.
Thank you.
16 September 2026
Reply from Chubb Fire & Security UK
Dear June,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very precise and efficient in giving…
Very precise and efficient in giving info and details I requested.
17 September 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Adam,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Chris is such a great technician
Chris is such a great technician - so thorough and knowledgeable. He explained everything whilst working and would not sign the job off until he was satisfied that everything was perfect.
17 September 2026
Reply from Chubb Fire & Security UK
Dear Lesley,
Thank you for your wonderful review for Chris! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Straight forward to book appointments…
Straight forward to book appointments prompt servicing and no hassle, reminders every year.
17 September 2026
Reply from Chubb Fire & Security UK
Dear Katherine,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Great service as always over the 45…
Great service as always over the 45 years I have been with Chubb. He came to do a minor upgrade and stayed on to do a service that was due. Full marks.
17 September 2026
Reply from Chubb Fire & Security UK
Dear Graham,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service that you have received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Professionalism
Site informed me that Christopher Carden the engineer was very professional and did a great job.
8 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Regular maintenance
Work completed with no disruption to our staff or customers. The engineers were helpful
10 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Efficient and friendly
17 September 2026
Reply from Chubb Fire & Security UK
Dear Paul,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Punctuality & thorough testing!
17 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Good Communication & contact
17 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Everything was fine
16 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
We have used Gary at Chubb for many…
We have used Gary at Chubb for many years now. He always calls us when our fire extinguisher servicing is due, so that we can arrange a suitable time, and he always arrives promptly. Gary is professional, polite and knowledgeable. We are always happy with the service he provides.
17 September 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Gary! We are thrilled to hear about your positive experience with our engineer and the seamless service that you continue to receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
Simon rang us before arriving to advise us of the approx. time he would arrive. This is extremely helpful so all staff can be aware beforehand that he will be on site. Simon was extremely pleasant and very respectful of knowing he was working in a college with vulnerable students. It was a pleasure to have him on site ensuring we were safe and uptodate.
16 September 2026
Reply from Chubb Fire & Security UK
Dear Sandra,
Thank you for your wonderful review for Simon! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer was very helpfully and…
The engineer was very helpfully and professional great service.
10 September 2026
Reply from Chubb Fire & Security UK
Dear Mark,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Paul very friendly and helpful
Paul very friendly and helpful - phoned to let us know when he would be arriving.
17 September 2026
Reply from Chubb Fire & Security UK
Dear Steven,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Professional team.
Professional team.
The technician Nigel especially is super competent
10 September 2026
Reply from Chubb Fire & Security UK
Dear Deb,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
provided useful and constructive response
provided useful and constructive response to emails
17 September 2026
Reply from Chubb Fire & Security UK
Dear Gail,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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