My phone had stopped working properly, and my friends were struggling to hear me clearly—it was quite an old device. When I reported it to Sedgwick, they handled the claim incredibly quickly and repla... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The advisor who dealt with my Travel Insurance claim was so efficient and extremely kind, under very difficult circumstances. The whole experience could not have been easier or go more smoothly, was... See more
Company replied
Lost my phone a few days back and had a really smooth hassle-free insurance claim acceptance with Chubb company.I was stressed about loosing my device and other data , they handled it very professiona... See more
Company replied
Cllaiming easy and straightforward. The Reps I spoke to were sincere, sympathetic and honest. It did not feel like an interogation, i felt respected and believed. The handset was delivered so fast a... See more
Company replied
Company details
Written by the company
Chubb is a world leader in insurance. With operations in 54 countries and territories across the world. Chubb provides commercial and personal insurance. From personal accident and travel, supplemental health insurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight, discipline and care. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.
Contact info
United Kingdom
- cx_feedback@chubb.com
- www.chubb.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Very positive experience
Swift payment following a very straightforward process. Thank you for getting me back up and running
17 April 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Very professional service
Very easy online process. Able to keep track of claim progress, all complete within a few weeks.
3 February 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
constructive and helpful
constructive - clear communication and rapid assessment and settlement of my travel insurance claim. much appreciated
17 April 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Overall a very good and quick…
Overall a very good and quick experience. The communication could be a little bit better and more accurate but it was also my first time so I had no clue either.
17 April 2026
Reply from Chubb (European Region)
Thanks for taking the tine to leave a review and for the constructive feedback, we will use this to improve in the future. The Chubb CX Team
Customer service as personable and…
Customer service as personable and albeit many delays to get to end result I felt they acted and understood my frustrations always trying to seek solution to gaining the information they required
16 April 2026
Reply from Chubb (European Region)
Sorry to hear it wasn't as smooth as we would hope. We will review your experience to understand where it could have been better, in order for us to improve in the future. The Chubb CX Team
No hassle,filled in online and sent…
No hassle,filled in online and sent cheque in a short time.
9 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Quick responses and fast decision…
Quick responses and fast decision making from insurer.
16 October 2025
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
The service was perfect
The service was perfect, and both the claim treatment and payment were quick and efficient
15 April 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Worst Insurance Experience Ever
Absolutely the worst insurance experience I’ve ever had. I have my phone insured with CHUBB, and it’s been over a week without any resolution or replacement. What’s the point of paying for insurance if you’re left waiting endlessly with no clear updates? The process is slow, frustrating, and completely unreliable. I wouldn’t recommend this company to anyone—avoid at all costs.
9 December 2025
Reply from Chubb (European Region)
Sorry to learn of your experience, we will reach out to you to discuss further. The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Efficient claim process and fast payment
The claim process was smooth and efficient. The communication was clear, and my request was processed and paid promptly. I am very satisfied with the service provided.
15 April 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
All Good except there was no proper…
All Good except there was no proper reach to the customer care after the claim process.
15 April 2026
Reply from Chubb (European Region)
Thanks for your feedback, it's always good to hear how we can get better. We will make sure this is shared with our claims team. The Chubb CX Team
You helped me to add all reference…
You helped me to add all reference claim numbers into one. The payment was really fast
15 April 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Terrible
Terrible! If I hadn’t known my rights, you wouldn’t have given me what I was entitled to! And even then, not all my rights were upheld! I wouldn’t recommend them!
15 April 2026
Reply from Chubb (European Region)
Sorry to learn of your experience, we want to understand more about this and will reach out to you to discuss further. The Chubb CX Team
Chubb School Insurance
Chubb dealt with my claim very promptly, & very professionally. I couldn't praise them enough.
14 April 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
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