The same friendly and efficient engineer who has been here several times before, we like the continuity. He phoned the afternoon before our appointment to ask if he could bring it forward as he was in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem setting the alarm caused by an interruption whlle doing so. I rang Chubb and explained the situation to a lady who was exceptionally helpful and arranged for an engineer to ring me et... See more
Company replied
Queried the problems we were having with the keypad at the annual service. Discussed with the visiting engineer and decided on a new keypad to replace the ancient keypad we had. This was duly fitted... See more
Company replied
We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... See more
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Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
Asks customers to review
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Booking service appointment simple and…
Booking service appointment simple and fast.
Service engineer friendly and efficient while here.
However we never had a call from them saying they were on there way and it was a morning appointment(9-13hrs) but they came after this.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful in passing issue to appropriate…
Helpful in passing issue to appropriate team.
24 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Ruth.
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Very helpful and friendly customer…
Very helpful and friendly customer service representative.
24 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear David,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
customer rep was polite and informative
24 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Jacqui,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Operates at only 50% Response.
Firstly it took over 48 hrs for the Engineer to get back in touch with me having asked your inquiry desk on Wednesday to ask Matthew Brennan to contact me. Then after he had attended he failed to provide the Certificate of Conformity which I had to chase up. Was left with the impression that your engineer was operating at only 50% Productivity. The weather had already cooled by then!
15 August 2026
Reply from Chubb Fire & Security UK
Dear Richard,
We are truly sorry to hear about your disappointing experience with the customer support from our engineer. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Dealing directly with the engineer…
Dealing directly with the engineer carrying out the Fire extinguishers servicing around the campus!
Terry Nixon has an understanding of the site layout and gets on with the servicing around the site.
18 August 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Booking Regular Service
When I called to make a service booking after being prompted by letter the call was not queued for long and the person I spoke to was very friendly and efficient.
20 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear David,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Engineer was polite and looked at…
Engineer was polite and looked at everything relevant to the security system he was servicing.
15 August 2026
Reply from Chubb Fire & Security UK
Dear Basil,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your engineers are very competent and…
Your engineers are very competent and get on with the job, also have an understanding of the particular system that we have.
15 August 2026
Reply from Chubb Fire & Security UK
Dear Jennifer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Old keypad replacement…
Queried the problems we were having with the keypad at the annual service. Discussed with the visiting engineer and decided on a new keypad to replace the ancient keypad we had. This was duly fitted and we found it to be much improved on the old one and very much easier to use.
My only problem is that no instructions were included in the packaging should we have any future problems
15 August 2026
Reply from Chubb Fire & Security UK
Dear Mr O'Brien
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance in regards to using your keypad, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer (Dayvd) was very proactive…
The engineer (Dayvd) was very proactive in sorting a problem with our alarm system
13 August 2026
Reply from Chubb Fire & Security UK
Dear Jim,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Crisis Averted
The alarm monitoring was turned off in error by SMC after instruction from Chubb. It took 5 hours and countless phone calls to both SMC and Chubb to have it reinstated.
I wish to single out Jeanette and Daniel in Chubb Customer Services for their excellent assistance in this matter and without whom this incident would not have been resolved until the next day.
20 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for sharing your experience. We are very sorry to hear about the issues you faced with the alarm monitoring being turned off in error.
We appreciate your kind words for Jeanette and Daniel! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Quick access to request for service…
Quick access to request for service engineer, my request was fully understood and operator was polite and helpful
21 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Robert,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Got through to an engineer quite…intruder alarm fault
Got through to an engineer quite quickly, didn't have to waite too long to come, took a bit of solving had to call them out three times to solve the problem but got there in the end. Same engineer had to come out twice he explained things well and got the problem sorted. Was happy with the out come.from st Matthew's church BD5 9AA.
11 August 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Altogether an excellent visit.
Efficient, friendly, on time, altogether an excellent visit.
11 August 2026
Reply from Chubb Fire & Security UK
Dear Pat,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer was friendly and carried out…
Engineer was friendly and carried out his work timely
13 August 2026
Reply from Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Easy service to use
It was very easy to get through to the correct department I needed and the advisor on the end of the phone was very nice and friendly and helfpul. Everything I needed was covered and an engineers appointment was booked.
20 August 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Jackie,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Kevin is a great engineer who is always…
Kevin is a great engineer who is always a pleasure to have in the house.
11 August 2026
Reply from Chubb Fire & Security UK
Dear Mrs Masson,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent friendly service staff and…
Excellent friendly service staff and arrived within agreed time slot. Thank you.
13 August 2026
Reply from Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very friendly employee who carried out…
Very friendly employee who carried out job efficiently
13 August 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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