Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... See more
Company replied
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Review summary
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Reviews shaping this summary
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... See more
Company replied
We are very appreciative of the recent proactive help from staff in administration and finance (Ann Marie, Kate, Imran, Christie). The Chubb monthly payment scheme seemed a good idea last autumn, but... See more
Company replied
The fire engineer who attended Westgate Evangelical Chapel pembroke was prompt, courteous, pleasant and efficient. It was a pleasure to deal with him. I am sure his name was Dean. Thank you very mu... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Alarm fault fixed next day.
Alarm fault fixed next day.
No fuss, no mess, problem solved.
Polite engineer diagnosed problem & fixed it.
Great service.
9 July 2026
Engineer was helpful
Engineer was helpful, knowledgeable and courteous.
Appt booked 09-12am. He arrived at 4.45pm but only 'phoned once at 11.45 stating he would be on site by 3pm. No problem, but would have liked a 2nd call when he knew he couldn't make 3pm.
Otherwise very satisfied.
8 July 2026
Easy to organise appointment
Easy to organise appointment. Polite, friendly and efficient service.
11 July 2026
Professional and friendly engineer
Professional and friendly engineer. Conducted the remedial and verification work promptly.
11 July 2026
Professional friendly operative who did…
Professional friendly operative who did the annual service exactly on time and with no issues.
11 July 2026
A friendly and efficient service was…
A friendly and efficient service was provided by Chubb's engineer.
11 July 2026
Professional & friendly engineer.
11 July 2026
Engineer arrived promptly and corrected…
Engineer arrived promptly and corrected the problem.
9 July 2026
Timothy as usual was extremely helpful
Timothy as usual was extremely helpful. It is always a pleasure to see him.
Astrid Baxter
11 July 2026
Had more problems with Chubb alarms in…
Had more problems with Chubb alarms in two years than others company’s in 15 years
11 July 2026
Good time keeping
Good time keeping
Excellent product knowledge when questioned on on going alterations to our building re repositioning af extinguishers
10 July 2026
I am very satisfied with the work of…
I am very satisfied with the work of Chubb and have every confidence in their expertise.
9 July 2026
Simon is a great technician
Simon is a great technician – very efficient and considerate and really helpful.
10 July 2026
Peber Sourdough bakery, Cornwall
Unexpected pro visit. Great decision. Thanks Chubb for your service. Peber bakery of Scorrier in Cornwall.
10 July 2026
We made a mistake setting our Chubb alarm
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with our panel in house. I added that I had had trouble with my Android Texecom application since it had installed itself an upgrade. The engineer said, that's not my area of competence (I was very grateful for his honesty on that). He rang the Texecom engineer but after several attempts, we couldn't resolve the issue over the phone. Daniel, the Chubb engineer, said he would call out a Chubb Texecom expert, which he did. An engineer arrived the following day, today, fixed the app on my phone and added my husband's phone. Excellent. Very pleased.
9 July 2026
Mike was on time and knows the site
Mike was on time and knows the site. Very thorough and helpful.
10 July 2026
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