I had a call from my regular Chubb technician, who was in the neighbourhood,and wanted to do a service.It was convenient as I was going to ring about something that appeared on my screen.He arrived an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
David from CHUBB provided an excellent service during the recent visit. He is always pleasant, courteous, professional, and extremely helpful in everything he does... See more
Company replied
I can't fault the service I recently received from our local Chubb team. From turning up bang on time, they completed the install quickly and efficiently and took me through the new alarm system at t... See more
Company replied
Engineer had serviced our system on a number previous occasions, so good continuity and knowledge of the house layout. He arrived early, within the time frame specified by the office when booking the... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Your engineer was knowledgeable and…
Your engineer was knowledgeable and completed the tests with no issues
20 May 2026
Helpful and informative engineers
Helpful and informative engineers, always happy with your service.
26 May 2026
Unprompted review
Efficiency in dealing with my request
26 May 2026
Unprompted review
Quick reply to call and visit to solve problem
Quick reply to call and attendance after 40 minutes to solve problem
22 May 2026
Unprompted review
Checking of the Fire Extinguishers at Belfast Depot
your engineer Daniel was completely professional and did not take too long in completing the task
19 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mr Simon Patterson,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
efficient and punctual
Saji was super efficient and punctual, he is always a pleasure to work with
24 May 2026
Reply from Chubb Fire & Security UK
Dear Darren,
Thank you for your wonderful review for Saji! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mrs Doreen Irvine,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Billy,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Craig is always polite and professional…
Craig is always polite and professional on site. His knowledge is invaluable, and he consistently keeps us informed of any issues while proactively solving problems. Thank you
26 May 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Timothy,
Thank you for your wonderful review for Craig! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Indifference
We had to chase CHubb for three months following acceptance of your quote, to actually get a date for installation. When a date was proposed, it would have entailed a further three month wait. We had to complain before the installation date was brought forward. When it was installed, the engineer found he was short of three smoke detectors and will still have to come back again to fit these. As testing a fire alarm on a weekly basis is a legal requirement, we found Chubb's indifference to acting promptly very unimpressive. We hope that the on-going care of the system is better going forward.
21 May 2026
Reply from Chubb Fire & Security UK
Dear Sandra,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Immediate response
Issue with the alarm overnight on Friday as a result of a storm . Phoned on bank holiday Saturday- immediate response . Engineer attended that afternoon. Exceptional service .
23 May 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Stephen,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Nicola,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Chris,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service from Chubb
Excellent service from Chubb, we have the best engineer at our site. Always polite and responsive and happy to discuss and explain everything. Chubb are not always the cheapest by the service in my area if great
16 May 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer came very quickly to sort my…
Engineer came very quickly to sort my control panel which had been disrupted by power cut
16 May 2026
Reply from Chubb Fire & Security UK
Dear Ann Gibson,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Excellent Engineers
Engineers Jamie and Ian very professional, knowledgeable and effective, thank you.
22 May 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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