Bunty Pet Products Limited Reviews 

3,336
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently praise the exceptional quality and superior comfort of the pet beds, noting that their beloved animals adore snuggling into them daily. Many buyers are also thrilled with the very fair prices and the remarkably fast shipping times that bring packages right to their front doors. Though some customers experienced minor frustrations, mentioning that sizing guidelines did not always match the physical measurements of the products. A few reviewers also noted occasional delivery delays or instances where the wrong item size was accidentally sent to them.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fantastic quality, plush comfort, and reasonable... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog beds and coats are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Price

Customers expressed great satisfaction regarding the affordable prices, consistently praising the excellent... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cosy Couch Mattress Dog Bed - Large Don't often leave reviews but on this occasion felt it wholy necessary. Purchased on Wednesday afternoon arrived just after lunch time Thursday (next day). Sup... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and returns from Bunty and a very nice doggie padded warm jacket that keeps my dogs tummy dry and clean. It’s quite lightweight and dog is happy to wear it, doesn’t feel cumbersome... See more

Company replied

Rated 5 out of 5 stars

Was a last minute purchase which advised delivery before Christmas and so it was. Excellent ! Was a little concerned when Evri flagged up as Courier but they pulled it off smoothly and professional... See more

Company replied

Rated 5 out of 5 stars

There was an oversight on our order the bed arrived without being personalised. However one phone call and within the hour a returns note and label was emailed to me and confirmation our order w... See more

Company replied


Company details

  1. Pet Store

Written by the company

At Bunty Pet Products, we understand that pets are family. Since 2015, we've been crafting premium pet supplies designed for real life with real pets in mind. Our luxury pet beds are designed and handmade in-house here in the UK, ensuring exceptional quality that sets us apart. We offer a comprehensive range including snug dog beds, secure dog harnesses, reliable dog collars, cosy dog crates and covers, and pet grooming kits for muddy adventures. Every product is extensively tested and wagging-tail approved. We maintain incredible prices that make premium pet care accessible to all. All orders are delivered direct from our UK warehouse via trusted couriers with free delivery options. Our dedicated UK-based customer support team is available Monday through Friday, 8am to 4pm, ready to help with any questions. With nearly a decade of experience, we're here to support you and your beloved companion every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(3,336)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Measurement guidelines didn’t match the…

Measurement guidelines didn’t match the product. Tried numerous times to contact company via email to try return item with no luck. Very disappointing.

2 November 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello Jennifer,

We are sorry to hear this and do provide spectific measurements against all products.

We can see that you had emailed requesting to return your order on 04/11/2025. A response with all the information you require for your return was sent to you on 05/11/2025. Please do check your spam/junk folder in case our response was not diverted to you main inbox.

We have also reached out again today to assist.

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

NEXT DAY POSTAGE AND ARRIVED THE…

NEXT DAY POSTAGE AND ARRIVED THE FOLLOWING DAY VERY GOOD VALUE

3 November 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 5 out of 5 stars

Bunty Pet Products ..harnesses

Recommend Bunty Pet Products
Customer Service very helpful and Products good quality and well packed.
Highly recommend
Thankyou

3 November 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your lovely feedback!

Bunty Pet Products

Rated 5 out of 5 stars

Lovely products and fantastic customer service

Lovely products - bought three harnesses over the past and they are really good quality. Delivery is so prompt.

3 November 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are pleased to hear that your order arrive swiftly!

Thank you for taking the time to leave us a review!

Bunty Pet Products

Rated 5 out of 5 stars

Received a lovely dog harness well made…

Received a lovely dog harness well made and a perfume fit will definitely use again.

Quick delivery.

29 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We appreciate you taking the time to review us!

Thank you,
Bunty Pet Products

Rated 4 out of 5 stars

The quality is the same as tyou would…

The quality is the same as tyou would find in the shops. Nice colour , a bit on the small side

21 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

Lovely harness for a good price

Lovely harness. Really good price and very fast delivery.

24 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you so much for taking the time to leave a great review!

Bunty Pet Products

Rated 5 out of 5 stars

Amazing turnaround on delivery & excellent bed.

Amazing turnaround on delivery. And the bed is brilliant. Lovely and deep. My dogs disappear into the beds and are hard to prize them out once snuggled in. I want one for myself.

21 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your review!

We love to see this.

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

The dogs love the bed

Great dog bed. Dogs love curling down in it. Only disappointment was poor delivery service as it arrived a day late.

20 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for taking the time to leave us a review.

I cn see that your order was placed and dispatched on 20th October and delivery commenced 22nd October. We will ensure any delivery delay is logged for investigation with the courier.

Many thanks,
Bunty Pet Products

Rated 1 out of 5 stars

Sent Large bed instead of ordered…

Sent Large bed instead of ordered XLarge. Bed was tagged as XL but tape measure said otherwise. Had to pay to return. Ordered another style XXL. Arrived in torn plastic bag with hole in stitching. Quick delivery and reply to email but what a faff and waste of time. Waiting to hear back about faulty second bed.

19 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are sorry to see that there was an issue with your order.

I can see that we are currently investigating this and have reached out via email to assist with this and provide a swift resolution. We await your response.

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

Process seemless from beginning to end

Process seemless from beginning to end. Delivered quickly. I overestimated the size I needed. It could accommodate 10 Lhasa Apso 's never mind 2 but they enjoy it and can have their own space. Successful all round.

16 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,


We are pleased to hear that your fur babies are loving their new Bunty bed!

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

Wonderful choice of well made goods in…

Wonderful choice of well made goods in delightful colours at reasonable prices. Fast delivery and everything well packed. Great communication. Delighted!

13 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your lovely feedback!

Bunty Pet Products

Rated 5 out of 5 stars

it came on time

it came on time
was not damaged

15 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello! Thank you for taking the time to leave a review! Bunty Pet Products

Rated 1 out of 5 stars

Received the wrong dog bed

Received the wrong dog bed, so had the inconvenience of repacking and taking to post office.
Came from Afropoco a sister company apparently perhaps if it was sent from Bunty it would have been correct.
Waiting for replacement

12 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are sorry to see that there was an issue with your order.

Your orders have been dispatched by us here at Bunty directly from our distrubution warehouse.

We can see that we have swiftly ensured that the correct bed was dispatched to you and this is currently in transit for delivery for your pup.

We will continue to provide any assistance to help resolve.

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

Great products

Great products, delivery is so quick & always prompt responses to queries
Thankyou

6 October 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We appreciate you taking the time to leave a review!

Thank you
Bunty Pet Products

Rated 5 out of 5 stars

Brilliant beds

Great buy and excellent service. Tom has used Bunty beds for many years and loves them.

29 September 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We love to hear this and thank you for taking time to leave a review!

Bunty Pet Products

Rated 1 out of 5 stars

Poor product in my opinion

Ok so after owning our Polar Dog Bed for just a few months it’s basically got no structure left to it and our dogs are unable to snuggle into it.
I have gotten in touch with the company to let them know our experience as I wanted to give them the opportunity to rectify what we considered to be a poor product which didn’t stand up to the product description.
Unfortunately the company only seemed interested in telling me twice in consecutive emails that the dog bed clearly was used from the image we sent over and therefore they couldn’t offer any resolution, they also pointed out that the bed cushion was key to the structure of the bed and I pointed out that it is when it’s empty but does not hold up when the bed is being used.
I think my 1st email complaining and trying to point out that our dogs barely used the bed and chose to lie next to it rather than in it got lost in translation and they took it as I was saying the bed was unused which they disagreed with.
The company did offer a partial refund but as I explained I wasn’t looking for a refund I wanted a resolution be it advice on a more robust product or a replacement neither was offered.

All in all really nice looking beds but they do not live up to the images or the social media hype this is 2 months of ownership not 12 months plus………

Updated 09.25 10th October 2025

I have now dropped from 2 stars to 1 star as I gave an honest review containing the main points of our interaction but you have responded with some dishonest claims….honesty is the best policy always!

8 October 2025
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for your review.

We are sorry to hear that you were unhappy with your order.

Upon reviewing our communication, I can see that you had contacted us to report that you were dissatisfied with the structure of the bed as this was completely unused. You also noted that your pup loves to dig, so may benefit from a more structured bed. Our customer service team were more than happy to help with this and reviewed the images you had provided and advised that the cushion was incorrectly inserted in to the bed which will have an affect on the structure of the bed and how this stands. We advised that we were unable to accept the return of the bed as upon review of the images there was evidence that the bed had been used as there was visible damage. However, as we did not wish to leave you unhappy we offered to provide a partial refund against your current order and provide any advise on other beds that may be more suited to you and your pup.

Unfortunately, we did not hear a response, to our last email. Our team are available to assist with anything required.

thank you
Bunty Pet Products

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