Bunty Pet Products Limited Reviews 

3,336
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently praise the exceptional quality and superior comfort of the pet beds, noting that their beloved animals adore snuggling into them daily. Many buyers are also thrilled with the very fair prices and the remarkably fast shipping times that bring packages right to their front doors. Though some customers experienced minor frustrations, mentioning that sizing guidelines did not always match the physical measurements of the products. A few reviewers also noted occasional delivery delays or instances where the wrong item size was accidentally sent to them.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fantastic quality, plush comfort, and reasonable... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog beds and coats are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Price

Customers expressed great satisfaction regarding the affordable prices, consistently praising the excellent... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cosy Couch Mattress Dog Bed - Large Don't often leave reviews but on this occasion felt it wholy necessary. Purchased on Wednesday afternoon arrived just after lunch time Thursday (next day). Sup... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and returns from Bunty and a very nice doggie padded warm jacket that keeps my dogs tummy dry and clean. It’s quite lightweight and dog is happy to wear it, doesn’t feel cumbersome... See more

Company replied

Rated 5 out of 5 stars

Was a last minute purchase which advised delivery before Christmas and so it was. Excellent ! Was a little concerned when Evri flagged up as Courier but they pulled it off smoothly and professional... See more

Company replied

Rated 5 out of 5 stars

There was an oversight on our order the bed arrived without being personalised. However one phone call and within the hour a returns note and label was emailed to me and confirmation our order w... See more

Company replied


Company details

  1. Pet Store

Written by the company

At Bunty Pet Products, we understand that pets are family. Since 2015, we've been crafting premium pet supplies designed for real life with real pets in mind. Our luxury pet beds are designed and handmade in-house here in the UK, ensuring exceptional quality that sets us apart. We offer a comprehensive range including snug dog beds, secure dog harnesses, reliable dog collars, cosy dog crates and covers, and pet grooming kits for muddy adventures. Every product is extensively tested and wagging-tail approved. We maintain incredible prices that make premium pet care accessible to all. All orders are delivered direct from our UK warehouse via trusted couriers with free delivery options. Our dedicated UK-based customer support team is available Monday through Friday, 8am to 4pm, ready to help with any questions. With nearly a decade of experience, we're here to support you and your beloved companion every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,336)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy Dogs

Lovely dog beds at reasonable price, delivery took a while and some items missing initially but this was due to courier issues, company quickly resolved the problems with excellent customer service. Will use again

23 March 2026
Rated 5 out of 5 stars

Gorgeous dog beds

Came across this site by accident and ordered a couple of artic dog beds in their closing down sale - we have 2 10 year old cockapoos and have ordered many beds over the years but these are amazing. I really hope it’s not a closing down sale….

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Dog bed

Could have done with being a little firmer as my dog is a bit hefty but he loves his new bed and sleeps ok the dog that uses it is a pug and is sometimes restless in sleep but he likes it that's all that matters

25 March 2026
Rated 1 out of 5 stars

The dog bed did not arrive so had to be…

The dog bed did not arrive so had to be refunded.

23 March 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are sorry to see that your order was regrettably lost in transit with the coureir. We will ensure that this is logged for nvestigatio as this is not the service we expect for our customer and their pups!

We are pelase to see that this was swiftly resolve for you upon contact.

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

Great service

Great service, amazing products. not had any issue with the beds, harnesses, collars or leads. I'll be back for more.

27 March 2026
Rated 5 out of 5 stars

Dog bed

I ordered a dog bed and accidentally ordered puppy training pads. After emailing Bunty they took off the pads and refunded me. Very pleased with the quick response and pleased with the dog bed

27 March 2026
Rated 1 out of 5 stars

Not the best...

The item i chose was damaged in transit and nobody has got back to me. I do believe having someone being able to answer the phone would be helpful too.

25 March 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

we are sorry to hear this.

Unfortunately, we are closed during weekends and public/bank holidays. However, we have responded to your email upon opening today to assist with this. Thanak you, Bunty Pet Products

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