BonneBouffe Reviews 

347
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting reliable and exceptional service over the years. Customers frequently praise the incredibly fast delivery service and the remarkably careful packaging that always keeps fragile items completely safe in pristine condition. Reviewers also love the wide selection of authentic, delicious, and high-quality specialty products that are otherwise difficult to find locally. Some reviewers were not happy with damaged items, noting that certain delicate products like biscuits occasionally arrived broken or severely compromised during transit. A few consumers additionally mentioned occasional quality inconsistencies with specific fresh items, such as unexpected spoilage or short expiration dates.

What people talk about most

Product

People report positive experiences with product, frequently praising the excellent quality, great prices, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting top-grade ingredients, delicious taste, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting swift shipping times and... See more

Service

Users describe positive interactions with service, highlighting fast and efficient delivery along with... See more

Order

Consumers find order satisfaction to be consistently high, frequently highlighting impressively fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BonneBouffe are connoisseurs of excellent French products and there French Ail - never fails. Whether it is the Lautrec Rośe Braids or the Beaumont de Lomagne White. The Braids arrive safely w... See more

Rated 5 out of 5 stars

Outstanding service. Next day delivery and items arrive individuals carefully packed. It feels like personal service. I’ve used this company for a few years for a range of food items and never been di... See more

Company replied

Rated 5 out of 5 stars

Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positiv... See more

Company replied

Rated 5 out of 5 stars

Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it... See more

Company replied


Company details

  1. Food Products Supplier
  2. also in
  3. Catering Food and Drink Supplier
  4. Cheese Shop
  5. Confectionery
  6. Dairy Supplier
  7. Online Food Ordering Service

Written by the company

At BonneBouffe we aim to source the finest ingredients from France and deliver them straight to you with a fast delivery. If you love cooking and eating authentic French food, you can rely on BonneBouffe to deliver what you need, just when you need it. Real French food, online


Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(347)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BonneBouffe quality goods

I have ordered from BonneBouffe in the past. I am especially grateful that I can buy products that are unavailable in the UK. The orders are handled and sent very quickly. The quality of their products is excellent. I only regret that they no longer sell frozen confit duck legs - due I suppose to problems following Brexit.

29 June 2026
Rated 5 out of 5 stars

Super stuff!

Super stuff!, parcel arrived on time and well packaged and remained relatively cool given the ambient temperatures at the moment.

26 June 2026
Rated 4 out of 5 stars

Salty saucisson

Next day delivery but surprised that no cooler packs were included during a heat wave? One of the pair of duck saucisson was so salty that we couldn't discern any canard in the flavour at all... the other was thankfully much better quality.

25 June 2026
Rated 5 out of 5 stars

I order fresh yeast from them regularly…

I order fresh yeast from them regularly and it always comes within the time they say and it’s so easy to fill in the order form

2 June 2026
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Reply from BonneBouffe

Dear Elizabeth, Thank you so much for your great feedback! we are glad that you enjoy our ever popular Fresh Yeast! Kind regards, Caroline

Rated 5 out of 5 stars

All items came in perfect condition

All items came in perfect condition. Taste was first class highly recommended

2 June 2026
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Reply from BonneBouffe

Dear Charles, Thank you so much for your taking the time to share your experience with others ! We're thrilled to hear you're happy with the quality of our products. Your recommendation means a lot to us! Kind regards, Caroline

Rated 5 out of 5 stars

Packing and delivery 10/10

The 6 bottles were well packed so arrived in tact. Good delivery company so box arrived on time. My husband can't drink alcohol so this replacement Ouzo has gone down very well! So much so, we are having to buy another 6 bottles!

26 May 2026
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Reply from BonneBouffe

Dear Cally, Thank you for your great feedback. We are delighted that you had a good shopping experience with us and are enjoying our Ricard Pacific drink ! Kind regards, Caroline

Rated 5 out of 5 stars

My first order - excellent

This was my first order and I was impressed by the speed of delivery and the excellent packaging. Everything was as ordered, with long 'use by' dates. I'm happy to recommend BonneBouffe based on my experience.

27 May 2026
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Reply from BonneBouffe

Dear David, Thank you for your great feedback. We are delighted that you had a good shopping experience with us and are thankful for your recommendation. We look forward to serving you again soon! Kind regards, Caroline

Rated 4 out of 5 stars

Condition of contents…

The cost of the items was good and the delivery was relatively quick, however the packaging did not protect the consignment sufficiently as almost every packet of biscuits (from the 1st 2 boxes opened - other boxes not yet opened) had broken biscuits.
However, we still ate the pieces as the taste had not been compromised.

26 May 2026
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Reply from BonneBouffe

Dear Dan, Thank you for taking the time to share your feedback.
While our team always takes great care while packing products, damages can sometimes happen during transport, and we sincerely apologise for the inconvenience caused. Please don't hesitate to contact us directly at bonjour@bonnebouffe.co.uk if you ever have any issue with your order as we're always happy to help. Kind regards, Caroline

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