BonneBouffe Reviews 

347
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the wonderful selection of authentic French food items available on the online store. People also mention the outstanding and careful packaging, which consistently ensures that delicate items and heavy bottles arrive safely in pristine condition every single time. Some reviewers were not happy with product quality, mentioning occasional problems such as broken biscuits or garlic bulbs arriving green and sprouting inside the packaging. A few buyers occasionally experienced these minor inconveniences, yet the general consumer sentiment remains overwhelmingly positive regarding the overall business service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful selection of... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fresh, authentic... See more

Delivery service

People report positive experiences with delivery service, noting that orders consistently arrive swiftly and... See more

Service

Users describe positive interactions with service, consistently praising the fast delivery, reasonable... See more

Order

Clients share satisfaction on order, frequently praising the remarkably swift and prompt delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BonneBouffe are connoisseurs of excellent French products and there French Ail - never fails. Whether it is the Lautrec Rośe Braids or the Beaumont de Lomagne White. The Braids arrive safely w... See more

Rated 5 out of 5 stars

Outstanding service. Next day delivery and items arrive individuals carefully packed. It feels like personal service. I’ve used this company for a few years for a range of food items and never been di... See more

Company replied

Rated 5 out of 5 stars

Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positiv... See more

Company replied

Rated 5 out of 5 stars

Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it... See more

Company replied


Company details

  1. Food Products Supplier
  2. also in
  3. Catering Food and Drink Supplier
  4. Cheese Shop
  5. Confectionery
  6. Dairy Supplier
  7. Online Food Ordering Service

Written by the company

At BonneBouffe we aim to source the finest ingredients from France and deliver them straight to you with a fast delivery. If you love cooking and eating authentic French food, you can rely on BonneBouffe to deliver what you need, just when you need it. Real French food, online


Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(347)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What excellent service

What excellent service ! Everything I have bought from BonneBouffe has been first class. The products, particularly fresh produce, arrive in excellent condition, expertly packaged and on time. Obviously this indicates a knowledgeable and caring company with considerable emphasis on customer service.
Many thanks and I look forward to my next delivery of Roscoff onions !
John Stanton

28 July 2026
Rated 5 out of 5 stars

Authentic, quality ingredients

Authentic, quality ingredients through and through, fast delivery, couldn't ask for more. So good to get these sort of ingredients outside restaurant kitchen supplies. Loved using them, look forward to doing more with them! Thank you, Bonne Bouffe

27 July 2026
Rated 3 out of 5 stars

The product is good

The product is good, but the lid of one plastic bottle with salt went out and the salt was spread in the box, coming out of it. The lid needs to be fixed better, on the other bottle the lid was not stable too. Thank you

29 June 2026
BonneBouffe logo

Reply from BonneBouffe

Dear Liuba, Thank you very much for taking the time to leave us a feedback, we really appreciate it. We are truly sorry that one of the lid got loose in transit. Please don't hesitate to contact us directly at bonjour@bonnebouffe.co.uk if you ever have any issue with your order as we're always happy to help. Kind regards, Caroline

Rated 5 out of 5 stars

A product that stirred me into trying …

A product that stirred me into trying to make a flammenkueche must be good. Result was okay, probably because I'm tuned to pizzas. Enough dough for two more attempts. Delivery was fast and packaging kept dough in prime condition.

25 June 2026
Rated 5 out of 5 stars

A great company

It’s so good to be able to get this range of goods. Everything comes really well packaged in paper, therefore no plastic waste and also no damaged products.

29 June 2026

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